KJ Beckett Reviews

Name: KJ Beckett
Address: 6 Londonderry Farm Keynsham Road Willsbridge Bristol, Bristol
Rating: 4.76

4.8 Rating 2,379 Reviews

95 %

of reviewers recommend KJ Beckett

4.8

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0800 808 5446

Email:

customerservices@kjbeckett.com

Location:

6 Londonderry Farm Keynsham Road Willsbridge Bristol
Bristol
BS30 6EL

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KJ Beckett 5 star review on 25th June 2025

KJ Beckett 5 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sono passate diverse settimane e l'ordine non è stato consegnato”

Helpful Report

Posted 3 years ago

Hello, Many thanks for your review. I can see your package has been awaiting collection from your local post office. Our sincere apologies if your postman did not leave a notice.

Posted 3 years ago

“I am not sure what to write since I am still waiting for my refund of the backpack that I had to return because it did not arrive on time even though it was ordered early. The bags are well made. STILL WAITING FOR THE REFUND. ONLY POSTAGE WAS REFUNDED.”

Helpful Report

Posted 3 years ago

Thank you for reaching out to us. My apologies the warehouse took longer than expected to refund this one - I can see the refund was processed within 48 hours of receipt.

Posted 3 years ago

“Very poor service no stock scam.u with it takes two weeks to put a pair off earings in a box ..whole time there using ur payment to look for a cheaper product they can buy you for there profit hence two weeks delivery time”

Helpful Report

Posted 3 years ago

“Terrible customer service. Information about international shipping is not accurate or complete. Customer service takes days to respond, if they care to respond at all (score 1 out of 3 support requests. Shipping took more than a month.”

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Posted 3 years ago

Thank you for your feedback. I can see one of your emails was not responded to a you were contacted by the carrier/customs instead of ourselves in relation to the same query. The order was shipped on the 19th Dec but sadly got caught up in the heavy volumes being processed by the carriers over the holiday period / customs queues, I cna see it was delivered on the 13th January. We don't advise the shipping guidelines as being guaranteed unfortunately but we do apologise for the delays caused by the postal strikes in the UK.

Posted 3 years ago

“I ordered a leather binder more than four weeks ago which I have yet to receive. I have reached out but were told nothing more than a platitude: “It’s in the mail.” Rubbish!!!”

Helpful Report

Posted 3 years ago

“I placed an order 1st Dec Have not received item. I have received email explaining that due to mail strike action my order cannot be tracked. Im awaiting a refund I expected delays in delivery due to holiday pearóid but not for the lost item.”

Helpful Report

Posted 3 years ago

“Item received after complaining that it hadn’t arrived and requested a refund. My be due to the Royal Mail. We will never know”

Helpful Report

Posted 3 years ago

Thank you for your email. We're terribly sorry to hear your order took a little longer than advised on the website. I can see your order arrived 2 days later than predicted, Royal Mail were striking 2-3 days per week this month causing delays in most facilities unfortunately.

Posted 3 years ago

“Custom's fee wasn't clearly explained. When I receveid the box I mustang pay 30 € more”

Helpful Report

Posted 3 years ago

“Timing is everything. There was no expedited services and it took more than a week to have my items shipped. So not cool.”

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Posted 4 years ago

“Item is shipped outside of UK, so to Ireland from NL??, it's a cute trick to avoid taxes and charges for shipping into the EU so ethics???the customer service is very poor there is no interest in you as a customer at all, just a simple 'get lost' response, the information on the web site is ambiguous to say the least - Don't shop here!”

Helpful Report

Posted 4 years ago

Many thanks for your feedback. Our products are shipped from the UK and all follow the correct taxation protocols. We did explain that the logistics service used is a partner of the Dutch Postal services and sometimes consignments destined outside of the UK may sort at their hub in the Netherlands before forwarding to the destination country.

Posted 4 years ago

“The item I ordered never arrived. It’s still in transit somewhere. However they arranged a speedy full refund as an apology which was appreciated.”

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Posted 4 years ago

“my order never arrived”

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Posted 4 years ago

“I haven’t got my order yet. I ordered over a month ago.”

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Posted 4 years ago

Many thanks for your review. We're terribly sorry to hear you've not received the package and for the inconvenience it has caused. Sadly, packages to New Zealand are experiencing delays due to Auckland covid implementations and flight cancellations but we will contact you privately to discuss your other options.

Posted 4 years ago

“Terrible I ordered for my husband's birthday and arrived a week after the date that supposed to be delivered. Never again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're terribly sorry to see your order encountered some delays in customs clearance / delivery process. Sadly, it does seem covid implementations are slowing some processes down in Ireland but we will update our advice accordingly.

Posted 4 years ago

“I haven't received my item yet.”

Helpful Report

Posted 5 years ago

Thank you for raising this to our attention - I can see the package was delivered on the 12th Aug and is within the advised delivery times. We do have to provide these longer delivery times for orders to Australia due to covid implementations slowing down customs clearance and causing flight cancellations.

Posted 5 years ago

“After 4 weeks I have not received what I bought.”

Helpful Report

Posted 5 years ago

Thank you for our review. We're terribly sorry to hear you've not received this order yet. I understand New Zealand Post do have some strains due to recent flooding but we will get in contact with you privately to discuss your options.

Posted 5 years ago

“My clock came damaged, but given it took so long to deliver, I decided to just keep it. Very disappointed.”

Helpful Report

Posted 5 years ago

Thank you for raising this our attention. We're terribly sorry to hear the item had arrived damaged and for the inconvenience caused I can see it arrived within the timescales we had advised you on the website but we will be contact with you to discuss your options in regards to the damage to the product in transit.

Posted 5 years ago

“So disappointed. This order was predicted to arrive two days before Christmas, it didn't arrive until well into January. When I opened it I discovered the little pendant was so tiny you couldn't see any detail, it's less than the size of a pea. Terrible value for money, huge amount of time to arrive and despite an email saying track your delivery there was no tracking number provided, the link in the email was unresponsive. It was supposed to come by courier but came by Postal service. I will never buy from this shop again and would not recommend it to anyone”

Helpful Report

Posted 5 years ago

Many thanks for your review. I can see your order was placed after the deadline advised for Christmas delivery, the shipping method selected for this order was a standard service. The measurements of this item is provided on the product details page. but we do offer a returns service if the item is unsuitable.

Posted 5 years ago

“i didn't receive it yet delivery is very poor, submit my order on November 4th, and i am still wafting for it here is the tracking information from today December 4th Number: LT534629553NL Package status: In transit Country: Netherlands -> Israel Destination: Origin: 2020-11-06 17:59, The item is on transport to the country of destination 2020-11-06 15:35, The item is at the PostNL sorting center 2020-11-06 15:35, The item is received by PostNL 2020-11-06 15:35, The item is processed at the PostNL sorting center 2020-11-05 12:46, The item is pre-advised to PostNL 2020-11-04 13:50, The Item is at the shippers warehouse ====================================== Powered by www.17track.net”

Helpful Report

Posted 5 years ago

“Awful from start to finish. Despite paying for the delivery service, for 5-7 working day delivery. I was waiting 4+ weeks. No correspondence via phone or email what so ever. I chased my parcels several times., and pretty much got fobbed off each time. Eventually enough was enough and I wanted a refund, however they then managed to get me a new parcel sent out in a day - After over four weeks of chasing. Wouldn’t recommend.”

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Posted 5 years ago

KJ Beckett is rated 4.8 based on 2,379 reviews