KJ Beckett Reviews

Name: KJ Beckett
Address: 6 Londonderry Farm Keynsham Road Willsbridge Bristol, Bristol
Rating: 4.76

4.8 Rating 2,080 Reviews

96 %

of reviewers recommend KJ Beckett

4.8

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 808 5446

Email:

customerservices@kjbeckett.com

Location:

6 Londonderry Farm Keynsham Road Willsbridge Bristol
Bristol
BS30 6EL

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KJ Beckett 5 star review on 25th June 2025

KJ Beckett 5 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over a month ago and still have had no updates on the website. I talked to customer support and they said to expect it by Saturday, which it still hasnt turned up. Would not recommend.”

Helpful Report

Posted 5 years ago

Hi Thankyou for your review. Your order was placed on the 11th August and shipped on the 12th August. As per our shipping guidelines, shipping to New Zealand is between 5-7 working days so your order should not have been with you any later than the weekend. We will message you privately to confirm if this has now been received. It may be the order has become lost in the post and we can discuss possible options. Our apologies that is hasn’t been delivered within our recommended guidelines.

Posted 5 years ago

“Order #KJB102807 is still not available”

Helpful Report

Posted 6 years ago

Many thanks for your review I can confirm that your order was shipped on the 17th , We were informed by our postal carrier that if an order was shipped up to and including the 17th then you should receive a delivery attempt before Christmas, unfortunately it appears they have experienced delays in meeting this target but we can see that orders have now started to be received. We will contact you via email to discuss further.

Posted 6 years ago

“Photo frame not dispatched in timeframe on website and arrived after the Birthday I had ordered it for. I tried to cancel the order and buy elsewhere but email ignored & order finally received 2 days too late. Incredibly disappointed with KJ Beckett.”

Helpful Report

Posted 6 years ago

Thankyou for your review. On looking at your details I can see your order was despatched within the lead time guidelines given at the time of your order being placed. We did receive two emails from yourself which meant they merged together so not all of your information was seen, however this was responded to within four hours of being received. If you would like to return the item to ourselves for a full refund then this can be arranged. I will private message you also.

Posted 6 years ago

“I haven’t even received my package after 2 weeks of ordering it.”

Helpful Report

Posted 6 years ago

Many thanks for your review. Your order was shipped on the 18th of October and your estimated delivery time would have been the 25th to the 29thh of October. It seems your order may have been lost but we can contact you privately to see if you would like a replacement shipped out or a refund.

Posted 6 years ago

“I ordered a wallet on December 18th. It is January 22nd, and I still have not received it.”

Helpful Report

Posted 7 years ago

Hi Sarah, Thank you for your review, we apologise for the inconvenience. As discussed with yourself, following an error at the Royal Mail sorting centre we have tracked and traced the items journey for you. We have now had confirmation from Royal Mail and USPS that the item is currently under despatch and is due to be with yourself on Tuesday of the coming week. Again we apologise for the inconvenience caused by this matter. Kind Regards, KJ Beckett

Posted 7 years ago

“Returned item as packaging and item were of poor quality for the price, this was end of last month, received email saying refund was on way, I have yet to receive it”

Helpful Report

Posted 7 years ago

Our sincere apologies It would appear there has been an error which has caused the delay in your refund. I have now re-processed your refund directly to your account and you can expect to receive your refund within the next 5 days. If you require any further assistance please contact us by phone or email which can be found on our website at: https://www.kjbeckett.com/contacts Once again we apologise for the inconvenience and delay.

Posted 7 years ago

“Initial delivery never received ,duplicate delivery received packaging totally inadequate pendals bent Totally lost interest in completing task item ordered for very very disappointed should have requested refund instead of giving provider a second chance”

Helpful Report

Posted 10 years ago

“Terrible company. Wallet for a Christmas present came without box in a ripped scruffy piece of plastic and wallet looked like it must have been the last one on the shelf. When I called to return it there were no grovelling apologies just ok you can send it back. And my postage refund came in the form of a cheque which is annoying and inconvenient. Will never but from again!”

Helpful Report

Posted 10 years ago

“Accept orders without holding the stock.”

Helpful Report

Posted 11 years ago

KJ Beckett is rated 4.8 based on 2,080 reviews