KitKing Reviews

Name: KitKing
Address: Unit 1 & 2 Weldon Road, Unit 1 & 2 Weldon Road, Leicestershire
Rating: 4.00

4.0 Rating 123 Reviews

72 %

of reviewers recommend KitKing

4.0

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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KitKing 5 star review on 18th February 2024

Rob G

Ausra M

Samuel E

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased some replacement tracksuits, the website was clear and easy to follow, competitive pricing and delivery times very acceptable with fair charges. 100% use them again”

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Posted 2 years ago

“Ordered my training gear on 30th Aug recieved 5th October, said 3 to 6 weeks wen I ordered , communication was very poor , will not use again . Shame I had to give 1 star instead of minus stars”

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Posted 1 month ago

“"I had a terrible experience with an online crypto investor few months ago and it left me traumatized after losing a lot of money to their investment platform. Till I finally found help from (theresachin recovery group), No too much talking theresachin recovery group helped me. She helped with her commitment and dedication to work in making sure I got my 854,000$ recovered fully. Now I’m happy to recommend them cause I am an evidence of their amazing work. Email: t. h. e. r. e. s. a. c. h. i. n. 1. 2. 1. 2 @ g. m. a. i. l. . c. o. m Call/Whatsapp: + . 1. 2. 3. 4. 3. 0. 0. 1. 5. 4. 4 "”

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Posted 3 months ago

“I would give a few minus stars if I could. Never have I had a most unprofessional experience with a company on all fronts: delivery , duration of order , communication, customer service and price. It took months to receive my order and over 20 calls ( some of the advisors were really really rude ) and e mails to finally get a flimsy pair of shorts and T shirt. I have forwarded my feedback to the football organisation as well , I hope they will change suppliers to be honest. I never complain but I would like to to plaster the internet with my feedback on this occasion if I could.”

Helpful Report

Posted 5 months ago

Thank you for taking time to leave us a review. We apologise for your experience on this occasion. We have investigated your order and can see that the order has taken longer to despatch than we would like – we are sorry for the delay. Our teams are constantly working to be proactive in our communication with customers as you experienced when we initially contacted you about the out of stock item you bought from us. I am sorry that you were not kept up to date with an estimated despatch date on this occasion.

Posted 5 months ago

“Arran offered a great customer experience and was very attentive to our order. Will definitely be placing an order next season after being treated so well.”

Helpful Report

Posted 7 months ago

Thank you for taking time to leave us a review. We apologise for your experience on this occasion. Our teams are constantly working to be proactive in our communication with customers as you experienced when we initially contacted you about the out of stock item that you bought from our clearance range. Unfortunately, on the second occasion before our pick teams could inform the customer service team about the further issue on your order, so they could get in touch, you got in contact first. Once our teams chased up your order and relayed the issue you asked for a refund which was duly processed. Sorry for any inconvenience caused. Thank you for your feedback, without it we can’t keep improving!

Posted 7 months ago

“Great service from Arran, helped support me through my purchase and provided great customer service”

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Posted 7 months ago

“Great service, really needed a fast turn around for my son’s football jersey. Matthew in customer service pulled out all the stops, kept me informed and delivered on time for the tournament. I think would be good if you offered an official priority service for small orders as I would have paid more and also paid for next day delivery. In the end I didn’t need to. Love that you have people on the end of the phone.”

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Posted 8 months ago

“Only place online that still has our 5 aside team jersey so very grateful for the service! Will use again”

KitKing 5 star review on 4th February 2024

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Posted 10 months ago

“I ordered personalised backpacks for my university netball team and the KITKING team were fantastic! They were quick at replying, created the backpacks exactly how I wanted them, and the backpacks were very reasonably priced. I highly recommend this company.”

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Posted 11 months ago

“Ordered items on the website all showing as in stock, 13 days later nothing has arrived and I’ve reached out to customer service for an update . Who now say two of the items are not in stock (though one of them is showing as in stock still on the website) and haven’t yet given me a timeline for delivery. Just that they will come out when they do. Despite me asking. Customer service pretty poor, have to fight for an email response. Not impressed at all really.. wouldn’t use them again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are sorry that you had not received your order. The manager of the Customer Service Team has now replied to you directly and hopefully, everything is now resolved to your satisfaction. We are sorry that you were unhappy and once again, thank you for taking the time to reach out. Kind regards The Team @ KitKing

Posted 11 months ago

“The winter coats for my daughter’s football team have just arrived and they’re fantastic. Order process and delivery was really quick considering it’s the busiest time of year and the great customer service from Sam made sure everything went smoothly.”

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Posted 1 year ago

“I bought 50 kits in two different designs. Sam Stuckes was very helpful in the design and ordering process, helping with amends very quickly.”

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Posted 1 year ago

“Sam and everyone at Kitking where amazing from start to finish, I have brought my society fleeces from here before and would highly recommend. I was kept up to date with the order throughout the process. The customisation was really good quality and delivery was quick with the big order! Will definitely be using them again”

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Posted 1 year ago

“Sam and everyone at Kitking where amazing from start to finish, answering any questions or queries no matter how small quickly. I was kept up to date with the order throughout the process. The customisation was really good quality and our sponsors were really happy!! Will definitely be using them again”

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Posted 1 year ago

“Very responsive, super helpful and top quality products. Thanks Kitking 😊”

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Posted 1 year ago

“Terrible service. Bought 14 Nike coats for my team and two where completely different material, maybe I should’ve checked before I had them printed but but didn’t realise I had to check 14 of the same coats to make sure I was the same material and look the same. When questioned them about this product they palm me off saying it was my fault for not checking, The man I spoke to you on the phone was rude and patronising and very unhelpful will never buy from these again. Oh. Also great how I can’t seem to add the pictures to this review”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are sorry that two of the jackets have a different coating on the outside compared to the others. This is how the products have arrived from Nike, who produce the garments. In our Terms and Conditions that you read, it states that if there is an issue with the order, you need to let us know within 48 hours of receipt. If this had been followed we would helped as much as possible. Sadly, you've also stated that the coats are now personalised with print work. In our Terms and Conditions that you read, it states personalised items cannot be exchanged / returned. Nike will not send replacement items or provide a refund as they are now personalised. We are sorry that you are unhappy with the product provided on this occasion. Kind regards The Team @ KitKing

Posted 1 year ago

“I am still waiting for my team’s orders and I have tried to call and sent emails with no response.”

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Posted 1 year ago

Hi There Thank you for taking a moment to leave a review for us. I am sorry that you've not been able to make contact. I would like to help - to enable me to do this, would you be able to let me know your order number or email address? If you would like to ring, we are open Monday - Friday, 9am to 5pm and a friendly member of our Customer Service Team will do their best to help. Kind regards The Team @ KitKing

Posted 1 year ago

“Excellent products at great prices. Printing time was reduced by helpful support and printing teams. Thanks!”

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Posted 1 year ago

“Received my sons kit today after emailing both Lisa and DIna , they both went out of their way to get my sons kit printed and out to me in time for his 1st match and arranged a DPD delivery, fantastic service from both ladies , thank you so much , will be ordering again and would highly recommend both the quality of the kit and the ladies in sales .”

Helpful Report

Posted 1 year ago

“Very poor experience after spending hours n hours sourcing training tops found them to be available on this website , the stock items were shown as in stock on the website so I placed my order and paid in good faith ,only to be told that items paid for were in fact out of stock and no longer available and would be refunded upto 14 days later then ,refund issued was the wrong amount ,which I later had to prove via the invoice to be incorrect No excuse or apology issued or anything to remotely acknowledge my inconvenience due to the website error ,I now have to source the remaining items from somewhere else plus delivery fees once more Would not use kit king again due to this very poor customer service and incorrect information advertised on the website I advise people to call up and check before ordering and not to trust what the website says ,I now have to wait for the refund to be able to but further kit for my team”

Helpful Report

Posted 1 year ago

Thank you for taking time to leave us a review. We apologise for your experience on this occasion. When you placed your order, you ordered over the amount available in our warehouse; this is rare but when it does happen we can usually order additional items in with little disruption. Unfortunately, on this occasion Nike were also out of stock of that specific size of shirt, across the UK and Europe. To try and resolve this issue, our teams contacted you about the issue within 24 hours of you placing your order, providing you with alternative options due to Nike being out of stock. Your request for the unavailable items to be refunded was actioned and due to an administrative error, which we can only apologise for, you were refunded incorrectly but this was rectified on the same day, as you were able to quickly let us know of the mistake. Thank you for your feedback, without it we can’t keep improving! Kind regards The Team @ KitKing

Posted 1 year ago

“Our shirts (Adidas) have just arrived today (21 Sept 2023) for our latest 5-a-side overseas tour. We used Kitking (for about the 5th-6th time) and I am delighted (as always) with the end-product: 10 shirts in total, including embroided badge and numbers. It took 3 weeks and 6 days from sign-off to arrival. A special word for Joe who, I understand, went the extra mile during production to ensure our shirts got done.”

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Posted 1 year ago

KitKing is rated 4.0 based on 123 reviews