“I was looking forward to working with this company to plan our kitchen. We liked the look of the company and their showroom and what they had to offer. We went to the Homebuilding show at the NEC Birmingham and went straight to them. They were positive about coming to our home and drawing up a plan for our kitchen. We were excited to have them come out. We contacted them after a few days; after they failed to contact us. They were poor to respond and no contact at all nearly 2 months later. We are disappointed as they are a local reputable company that apparently offer great value kitchens and service. It's a great shamevening.”
Posted 3 years ago
Dear Mr Hawkins
We are truly sorry that you feel let down by kitchens4diy. We have investigated this internally and as per your discussions with a member of our team an email was sent to you from our design director requesting you to contact us to make alternative arrangements regarding an appointment.
After getting no contact back from you we assumed you no longer required us to attend an appointment however we should have followed it up with a telephone call and for that we are sorry for the inconvenience. Sales staff have been advised to follow all leads and to call all customers within 48hrs.