Kimis Pet Emporium Reviews

Name: Kimis Pet Emporium
Address: 27 Phoenix Road, Crowther, Washington, City of Sunderland
Rating: 4.75

4.8 Rating 179 Reviews

94 %

of reviewers recommend Kimis Pet Emporium

4.8

Based on 179 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Kimis Pet Emporium 5 star review on 13th February 2024

Victoria Keenan

Kimis Pet Emporium 5 star review on 10th December 2022

Josine Veenhuijzen

Kimis Pet Emporium 5 star review on 3rd December 2022

Lisa Burn

Kimis Pet Emporium 5 star review on 19th May 2019

Kym Marshall

Anonymous

Anonymous // 01/01/2019

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“Very poor in notifying of delivery”

Helpful Report

Thank you for your feedback about Kimi's Pet Emporium, Andrew. We appreciate you taking the time to share your experience and we apologise for any inconvenience caused, especially concerning notifying of delivery. Estimated delivery dates are provided when ordering and delivery notifications should be received from our courier as standard. If a issue has occurred we would like to know what the problem was and how we can do better in that area. We ask if you could provide our customer service team with specific details regarding the issues. Once again, thank you for letting us know.

“Delightful company to deal with. Great advice from the owner on coping with an elderly dog. You don’t get service like this from the bigger pet outlets.”

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“Easy ordering and no trouble with delivery”

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“Great attitude to customer service feels like you matter - a rare attitude nowadays!!! Also it’s great to support the independents I thoroughly recommend!!”

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“Very happy. Great service.👍”

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“My goto for my dog's food. Always reliable, delivery is always prompt, competitively priced”

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“Not the first time I have purchased from Kimis Pet Emporium and it won't be the last. The service is great and items delivered promptly. Very highly recommended. Thank you.”

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“GreT service and exactly what I wanted”

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“Arrived in good time very pleased”

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“Good price, very prompt delivery. Nice touch with gift treats in box. Thank you 😊”

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“I always order from Kimi’s as they’re delivery is quick and website is easy to use . I think returning customers such as myself for the last 3 years should be considered to receive vouchers or money off when ordering from time to time for our loyalty. But other than this can’t fault them!”

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“Excellent service. Ordered on 15th May, delivered 17th May. Had ordered from another site and after 6 weeks still not arrived (do not use Not In the Dog House!!)”

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“Excellent customer service. Always willing to assist. Delivery is definitely a plus.”

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“Always fast delivery and excellent product Worth the extra money!!!”

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“I ordered a lick mat and some natural dog treats from Kimi's, they arrived quickly and well packaged. I will definitely be a returning customer. They sell a number of items to combat my dogs boredom whilst I work. Thank you”

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“Good value. Quick delivery”

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“Unfortunately supply for papaya dog treats are difficult to obtain so I couldn’t have them .they are essential as my dog is diabetic and they are needed for spesific dietary needs.therefore I can’t give you a full response”

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“Kimi's is my go-to place for dog food. Delivery is always incredibly fast, and any problems are promtply dealt with.”

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“Great to deal with and my pooches love the tinned stuff with their food - thanks!”

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“Brilliant service thank you will definitely use you again for piccolo”

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Kimis Pet Emporium is rated 4.8 based on 179 reviews