“I just love Khyam products , they are just so simple to put up and down. Usually within minutes ! Giving you more time to just sit back and relax ! Hassle free and excellent quality.”
“The product is as expected although not used yet as it arrived too late for my holiday in April.
This product was ordered on 31 Dec 2020 and did not arrive until May 2021.
Whilst I understand that it was a pre-order I find it totally unacceptable that the money for this was taken at the time of order rather than on dispatch as happens with most reputable companies. When delay after delay occurred, communication was sparse (at best) and no compensation was offered. Very disappointed with the customer service.”
“I ordered a tent from Khyam and it has been shipped to my address in the Netherlands within 9 days. So far everything has been arranged very well. The only thing that was not clearly displayed on Khyam's website is that there is still a (significant) amount of import duties to be paid. This was an unpleasant surprise to me. I still accepted the order with these import duties, because I have good experiences with Khyam. But the website could be more transparent.”
“Very easy to erect, although no instructions. However said I was 2021 version - QA was signed 2019! Put up to check everything it rained and there were a couple of pints of water pooled inside. Not happy”
“Made a purchase of a tent with 20% off. Easy purchase, quick delivery. But on opening the box we found the pole bag was split causing the poles to fall out. No joy with customer services so far despite emails and Facebook messages being sent. I appreciate staff are furloughed but they were quick enough to take our order and process it. Very disappointed with the after care/ customer service. All we would like is a replacement bag. Will think twice before recommending khyam.”
“Still in the box but looking forward to using it, everything went well with the order until asked for a review and addressed by my surname only, I found this rather rude and expected better.”
“We bought our son a Khyam tent 12 years ago. He has used it several times a year until the present day. I was looking for a small, quick to erect tent (of which there are many).
The quality and durability of my son’s tent was the deciding factor.
I’m very pleased with the Nimbus mini, although it came without instructions., which would be difficult if you were unfamiliar with the design .Luckily being familiar with the hinges on my son’s tent this wasn’t a problem.
Pleased with my purchase and looking forward to using the tent once the weather and Covid rules allow.”
“Considering the conditions we are all currently under, the purchase of the biker s.e was straightforward. Maybe an email or two more to say all is in hand?
Have yet to use the tent obviously, but I do notice that there are no instructions in the pack. I have found on YouTube Khyam have two short videos for erecting and striking and it looks easy enough. I'm just a bit surprised that there is no guide comes with the tent itself. All that considered I'm very pleased with the tent and the service from Khyam and can't wait to put it to good use.”