“Tent was delivered quickly. We contacted Khyam with a couple of questions about accessories for the tent and customer services answered promptly. Very happy with the service we received.”
“UPS have lost the Tent!
I have been in contact with Sales but unfortunately now they are not even answering my emails!
I have asked to speak with someone but only able to communicate via email which I really think is ridiculous!
The tent I ordered is now out of stock, I have been offered a 21 model but I have to pay the difference at a 30% discount.....not very good customer service in my opinion.”
Hi Wayne, sorry you haven't had a response - your last email was on Friday (today is Monday) and we aren't open on Fridays at the moment, we're trialling a 4 day working week - however I've been told you have been responded to today. I believe you have been in constant contact with us apart from our 3 day weekend.
Obviously we're very sorry the tent went missing with UPS, unfortunately this is outside of our control, as is the fact the tents have now sold out, otherwise we'd have replaced it. I believe however UPS returned your tent to us and Joe has already arrange to get this sent back to you.
We take all our reviews very seriously and will always do everything we can do to sort our customers out, I hope now with your replies from Joe today we have changed your view on our customer service now. All the best, Khyam
“As we have not even put the tent up in the garden (too wet) we cannot give proper review. Perhaps Kyham should contact people after 6 to 12 months for a review after using the tent.”
“Purchased the airtek 8 tent came pretty quickly my son who the tent is for emailed them regarding other products they responded quickly excellent service”
“Excellent service from khyam but not sure I’d use UPS for delivery. I’ve had various khyam tents over 30+ years touring on motorcycles, never had a failure.”
“First time purchase of Khyam product. But pleased to support a long standing uk company with a good range of outdoor products. Good service from.reviews and lifetime warranty”
“Only had this tent a short while managed to get it up in the garden to check it out. Seems to be very well made. We are both in our 60s and still managed to get the tent up quiet easily after watching the video. We even got the tent folded and in the bag first go thanks to the bag which in stead of only just being big enough is just a bit loose which make a big difference to packing away. Over all very happy and as a fair weather camper can't wait for next year to try it properly.”