“Very good experience with you guys as always fast delivery and good update ones on the process. I absolutely love the shoe aswell and was very lucky to get it for a steal price 🙌🏻”
“Very easy to navigate the website, paid for next day delivery got item before 1pm. Anything you need to ask the staff are always helpful. Would def use again 100% 😃”
“I have been emailing and messaging and no contact number to get my refund as I ordered and revived the wrong size in trainers.
So needing to return them.
I have been waiting and needing the refund asap as need the money back to get the trainers in the right size for my son.
It’s quite shocking that can’t get in contact with anyone and get refund.
The good part about the service is that they were delivered very quickly.. but can’t get a refund tnat quick. No returns label in the box which is really bad”
Hi Laura
Thanks for sharing your feedback we are sorry your experience did not match your expectations. We work hard to ensure customer queries are replied to in a timely manner which is usually within 24 hours but we aim for sooner.
On this occasion I know we were late coming back to you and we hold our hands up.
Please rest assured we take your review seriously and will investigate what went wrong in this instance.
Please reach out if we can be of any further help
“Was overall good and simple but what was poor was the lack of customer support when an issue can about. Only available by email which ghosted me several times. I had to write an extremely negative Google review to grab the attention of customer support. Other than that good price and what was expected.”
Thanks for sharing your feedback we are sorry your experience did not match your expectations. We work hard to ensure customer queries are replied to in a timely manner which is usually within 24 hours but we aim for sooner . Please rest assured we take your review seriously and will investigate what went wrong in this instance.
Please reach out if we can be of any further help
“Any good Reviews on here must be fake. As I purchased some shoes. I haven't received them, I've contacted them through email and their Instagram account and no response. It's a scam! Don't buy from this company.”
“I ordered two items and my item, worth 400 GBP, was missing. After emailing several times about this they ignored me and did not give me my shoes or money back. This is super frustrating and would not recommend buying online from them. I have emailed over 5 times and they have viewed them and chosen to not respond. And there is no way for me to track my order either.”
“Great wee shop in Ingram Street Glasgow. Found the trainers we had been searching for at the cheapest price that we've seen them, the customer service was excellent and even gave us a discount!!!”
Hi We are sorry to hear that you have experienced problems with your oder
It is highly unlikely this would happened unless there is a legitimate reason.
We are happy to look into this for you, please send your order number to james@kershkicks.co.uk, so we can help
“I placed my order more than a week ago and have still had no notification regarding delivery however I have received an email to review the item! I contacted Kershkicks via Instagram but have still not had a reply..”
