Keith Builders Reviews

Name: Keith Builders
Rating: 4.89

4.9 Rating 844 Reviews

98 %

of reviewers recommend Keith Builders

4.9

Based on 844 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keith Builders:

For all you trade, DIY and home improvement materials you need look nowhere else. Biggest range of stock. Partnerships with biggest brands. Friendly and helpful Staff. Competitive pricing guaranteed

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Keith Builders 5 star review on 13th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Dear Murray, thank you for your positive review, and we look forward to serving you again in the future.

“GREAT SERVICE , QUICK DELIVERY AND EASY TO ORDER”

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“I spoke to Jeff at KBM about gravel / chuckies for my drive and he quickly explained type / availability / cost etc and said I should book online with a discount code. I did it immediately ordering up 11 tons at an outstanding price delivered. Gregor spoke to me on the phone an hour later about delivery and within 36 hrs 12 bags were delivered by Allan to a space near my property as my drive is too tight for large lorries. An outstanding local service and level of support and I would strongly recommend KBM to anyone looking for a good deal and excellent customer service. Well done KBM.”

Helpful Report

Thank you Maurice for your wonderful 5 star rating of Keith Builders. We are very pleased that you feel Jeff and Gregor went above and beyond in their customer service to make sure your order and delivery went smoothly. We are thrilled to hear that you would recommend us to others and we really appreciate your kind words about our services. Thanks again for your feedback and your business!

“Easy clear website to order from. Collection of my goods was quick and friendly from the staff.”

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Thank you so much for your 5 star rating. We are delighted to hear that you had a great experience with Keith Builders.. We appreciate your feedback!

“First time that I have used KBM (having recently moved into the area) and I am extremely impressed with both the service and the quality of the products that were delivered. Indeed, my order (fence posts, rails, mortar and plasterboard) was delivered within just a few days of ordering online...I wasn't expecting that so very pleased. Everything that I ordered was delivered, all in very good condition and placed exactly where I wanted at the front of the property. Furthermore, prior to delivery, I was phoned to confirm the date and time of delivery which allowed me time to make the necessary arrangements in preparation. I will definitely be using KBM again as I have several projects planned over the coming months (or years !). From an online perspective, searching for items and subsequent ordering was a simple and pain-free process. Very pleasing for a DIYer like myself.”

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Thank you for your wonderful 5 star review Colin. I'm glad to hear that you have had such a positive experience with Keith Builders online purchases. It's great that you were able to find the items you needed on our website and everything arrived in tip-top condition and exactly when you wanted. We are so happy that you found the process of acquiring your products easy and enjoyable and we look forward to providing our services for you in the future.

“Excellent service and first class customer satisfaction”

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Thank you Scott, for your generous 5-star rating of Keith Builders. We are committed to providing excellent service so are glad to have met your expectations.

“Was delivered quickly and with great care”

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Thank you Alistair for your 5 star rating of Keith Builders! We appreciate the feedback as we strive to provide a top notch service. It`s wonderful to hear that reflected in your review. Thank you again.

“Not the first time used online ordering, but always easy and quick to place an order, The website is well organised to easily find what you want. Delivery prompt, dropped exactly where required and the drivers are always polite and helpful.”

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Thank you, Seamus, for your 5 star rating of Keith Builders. We always really appreciate customers feedback - it's always our goal to make our online ordering process easy and quick, and we're pleased that you found our website well organised and our delivery service to your liking. Thank you for your continued business !

“Very good service will definitely use them again”

Helpful Report

Thank you so much for your 5 star rating of Keith Builders Alistair. We're really pleased to hear that you had a great experience. Your positive feedback about our services is highly appreciated and we`re delighted that you will use us again. Thank you for your kind words!

“Easy Web process and helpful informative staff.”

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Thank you for your 5-star rating of Keith Builders, John. It's great to hear that our easy online process combined with helpful and informative staff helped make your experience with us a positive one. We hope you`ll use us again in the future.

“Have made a couple of orders now, couldn't always find the materials online, but a quick phone call and items were added to my order. Delivery is quick and the young man that delivered to me both times was extremely helpful and polite. Pitty it's not free delivery if ordering over £500 but the £30 delivery charge doesn't break the bank. Will definitely use again.”

Helpful Report

Thank you for your 5-star rating of Keith Builders Gary. We are delighted to hear that you have had positive experiences ordering with us and that our delivery driver was polite and helpful. We are sorry that we can't offer free delivery on orders but we appreciate your honest feedback that the £30+VAT delivery charge is not too much of an expense. We look forward to serving you again in the future.

“Quick from ordering online to delivery. Phoned to arrange delivery and followed instructions”

Helpful Report

Thank you for giving Keith Builders a 5 star rating and we really appreciate your positive feedback. We are glad that the whole process went so smoothly for you and it is great to know that you found it so easy to arrange the delivery by following your instructions. Thank you again for your kind review.

“Great service. Great price. £15 for something that if you were to buy direct from Marley would cost £150 due to minimum order value. Well done KBM!!!”

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Thank you so much for the 5-star rating, Eric! We are so pleased that you had a great experience with Keith Builders. Your great review only reinforces our commitment to provide great service and great prices. We are especially grateful for the feedback about our affordable pricing compared to Marley's minimum order value. Thanks for being a part of our KBM family !

“Excellent service and helpful staff lorry driver phoned before arrival to check address details top class will definitely use again”

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“At the start of a lot of improvements to our home, so we need a reliable supplier of all the materials needed. Keith Builders have provided a brilliant service being fast and efficient and also essentially great at communicating all stages, from my order going in to delivery. Great organisation.”

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Thanks so much for your kind words, Ian! It is very gratifying to know you've had such a positive experience with Keith Builders Merchants. We appreciate your business, are delighted to have served you well and hope you keep choosing us for all your building needs.

“Really quick delivery great quality products.”

Helpful Report

Thank you so much for your 5-star rating of Keith Builders. We appreciate your kind words about the quick delivery and great quality products. It means a lot!

“Although this was a relatively small order it was processed quickly and efficiently and dropped off at my home address on schedule. The office staff are friendly and helpful and kept me informed and the driver dropped the order off where asked. I would recommend KBM to all......5 stars all the way!!”

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Thank you so much for your lovely 5 star rating Chris. We really appreciate your order and will continue to work hard to provide a great service. Thank you for the great review, it means a lot to us!

“Really friendly staff, ordered online to pick up on site. Would use again 👍”

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Thank you so much for the 5 star rating of Keith Builders Donna. We appreciate your kind feedback and are so glad that you had a positive experience ordering and collecting. We look forward to serving you again soon!

“Kept informed and no issues”

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Thank you for your 5 star rating and kind words, Graeme. We really appreciate your positive feedback.

“Ordered fencing materials from the website, was a fair price and delivered to my house in a good timescale. Happy with the easy service online and follow up email Comms. Will use again”

Helpful Report

Thank you so much for your 5-star rating of Keith Builders, Steven. We are so pleased to hear that your experience ordering fencing materials from our website was positive. We understand how important it is for customers to receive their purchases in a timely manner so we are glad that it was delivered to your house within the timescale stated and we are delighted that you will be using our services again in the future. Thanks again, Steven!

Keith Builders is rated 4.9 based on 844 reviews