kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

$Read kate & tom\'s Reviews$

About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A beautiful selection of houses to choose from - meeting the requirements of our large party.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi David, Thanks for taking the time to leave a review. I'm so pleased to hear you like the selection of houses we have to offer and that you and your guests had a good stay. We look forward to helping you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Hi. Lovely house and nice welcome from Polly.House very overheated on arrival and with 10tog duvets all had bad night! Dishwasher in kitchen pretty useless..lot of stuff needed hand-wash. Otherwise all fine and we had a great weekend. Thank you to Kate & Tom's. Bob”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Bob, It's great to hear that you had such a good weekend at Pedington Manor. I'm sorry to hear the house was too warm upon your arrival, we do try and heat all our houses to a temperature pleasant to all. I will ensure your feedback is passed on to the house team. Jessica, Head of Client Services

Posted 8 years ago

“A superb service from kate & tom's! Booking Hill House in the Cotswolds for a weekend was easy and the house itself was fantastic. Some useful information was provided prior to arriving and the welcome when arriving was friendly and warm. All the essentials were provided as well as some local produce and a lovely cake, which is a nice touch. Checking out was effortless and the return of deposit was very quick. On the whole, a fantastic experience and would recommend to anyone.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Richard, It's so wonderful to hear that you had such a good weekend at Hill House, it's one of our favourites too! I'll be sure to pass on your praise to the rest of the team here in the office as well as the house manager. We look forward to helping you plan your next holiday! Jessica, Head of Client Services

Posted 8 years ago

“Very lovely and amenable In the booking process & the quality of house and furnishings etc and the housekeeper was great on arrival.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Good Afternoon, So thrilled to hear you had such a good stay at Wellacres, we really love that house too! I will make sure your feedback is passed onto the housekeeper and wider team. Jessica, Head of Client Services

Posted 8 years ago

“The Lake House was ideal for our family party. There was space for the children to run around both inside and out, and it was convenient for those who had to go to work, though remote enough for us to switch off. Though we self-catered, the house was serviced by the hotel, who rang each day to ask what we would like doing - all the advantages of both an hotel stay with the freedom, important with 5 children, of our own (large) space. My biggest criticism is the lack of consistent information before we went. We had expected to have to pay for the spa and for servicing, which was not the case. There was also parking for 8+ cars, not 3 as we had been told.We would have liked a washing machine, but laundry was done free of charge - we could have made further use of this service if we had realised how good it was. We were also unsure of whether cleaning materials would be supplied and replenished - they were, together with tea/coffee/biscuits. The hotel staff were wonderful and obliging, and the children enjoyed the buggy rides to the house after swimming in the spa. The allocated times for children's swimming meant that we didn't have to worry about disturbing the peace of adults. We never quite got to grips with how to control the heating system (we were very warm) and using an ipad to control the TVs was not ideal - I don't think it was working properly, so we could not watch different channels in different rooms. But we all had a wonderful time, and what was included exceeded our expectations; if we can arrange it, would certainly like to go again.”

Helpful Report

Posted 8 years ago

“We stayed in a wonderful house in a convenient and beautiful location. It had all the advantages of self catering with the comfort of an hotel.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Anne, Thanks for leaving feedback on your stay at The Lakehouse at Raithwaite. We always love to hear from guests upon their return and we love it even more when they've had such fantastic stays! We look forward to helping you plan a getaway again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Ludbrook Manor was absolutely lovely and perfect for our family 50th birthday celebration. Location was beautiful, some of the bedrooms were amazing, leisure facilities really good too - the pool, tennis, table tennis, garden, TVs etc. Nothing significant I could fault, even the weather was great! There were a few minor issues, in order of importance: we were expecting 4 twin bedded rooms, as requested and confirmed by email, but only had 2. I offered to make the beds myself in the 'Well Room' (as they could be separated) if single bedding could be provided, but Phil said it was 'not possible and perhaps you could put a pillow down the middle'. We were definitely discouraged from using the table which is a real shame as dinning together as a group is really important to us. The table should either be removed or covered with appropriate protection. In the stables, it would be nice not to be greeted by 3 bins and a vacuum as you enter, as it does make you feel like the poor relation. Also, bit of a shame the hand-held Dyson didn't work, but then who wants to spend their holiday cleaning ;o) and the kitchen lights were temperamental and didn't always work. Just some suggestions that would have made my review move from great to outstanding (to match the price paid!).”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Natasha, I really am so pleased to hear that you and your family had a wonderful celebration at Ludbrook Manor. I'm sorry to hear that you had a few little niggles with your stay, we would certainly never discourage a guest from using the dining table so I will be sure to smooth this issue out with the house manager. We really do appreciate any feedback from our guests so thank you for taking the time to leave your review. Jessica, Head of Client Services

Posted 8 years ago

“We had a wonderful family 'Golden Wedding' celebration at The Barns. It was roomy, warm, comfy and really well kitted out. The hot tub was a huge success as was the games room. All the staff we met were helpful. We were delighted with our choice of venue.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Alison, I'm thrilled to hear you had such a wonderful stay at the Old Mill and Hayloft. I'll be sure to pass on your lovely praise to the rest of the team! We hope to hear from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Derwent manor was beautiful, grand in parts yet still cosy, a bit shabby in places but that mainly gave it an air of faded grandure. Perfect for my 40th birthday party. On the whole we had a wonderful time. The only real problem was that there wasn't enough hot water for everyone too have a shower or bath at around the same time which was very disappointing before the saturday evening party . One guest had to have a cold shower as she needed to wash her hair and a further 4 had to go without washing entirely that evening. Not exactly great start to a black-tie dinner. Even if had been a warning so that we could have staggered our showers more might have helped. Though really I do think everyone should be able to a hot bath or shower whenever they feel like it. Minor niggles were: some rooms didn't have complimentary bathrobes and slippers. One room ran out of toilet paper (only one roll provided). Room 9 had a very dusty floor (I left footprints in places!). Being really picky a bottle of children's pump action shower gel is not really the type of toiletries I was expecting to be provided. They definitely detracted from the atmosphere of luxury we were hoping for. Though better than nothing I suppose.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hello Caroline, I am glad to hear that you had a wonderful time. I shall we sure to pass on your comments to the property manager in order to make improvements for future guests. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“We're always polite and helpful. Answered questions quickly and booking was straightforward. The only down side was not being able to pay by credit card.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Caroline, Thank you for taking the time to leave your feedback. I am so pleased to hear you had a positive experience with us. I can assure you we are working on a solution to the credit card problem! Jessica, Head of Client Services

Posted 8 years ago

“great service great property !”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Corinne, I'm thrilled to hear you had such a positive experience with us from booking stage to staying in the property. It's so lovely hearing from guests upon their return. Jessica, Head of Client Services

Posted 8 years ago

“IDYLLIC LOCATION AND FARMHOUSE PERFECT FOR OUR FAMILY. FABULOUS GROUNDS FOR CHILDREN TO PLAY IN... AND ADULTS TO TAKE AN EARLY EVENING DRINK, AND ENCOURAGE THE CHILDREN. BEDS SO COMFY AND BEDDING TOP NOTCH.. KITCHEN EQUIPMENT BRILLIANT FOR US FOODIES..AND LOTS OF GLASSES AND CROCKERY..”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Joyce, I really am so happy to hear that you had such a successful stay at Alcester Farmhouse. We're very fond of that house so it's lovely to hear how you and your family enjoyed it so much. I will make sure your feedback is passed on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“The house was lovely and very well equipped. The Welcome hamper was a lovely touch and the cake very tasty.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Zoe, So thrilled to hear you had such a lovely stay at Hill House, we really love it too! We'll be sure to pass on your praise to the wider team! Jessica, Head of Client Services

Posted 8 years ago

“Fantastic house for a hen weekend. Great location in Cheltenham.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

We totally agree! Landsdown House is perfect for a fabulous hen weekend in wonderful Cheltenham! Jessica, Head of Client Services

Posted 8 years ago

“Did what was needed efficiently and did not flood us with paperwork or too many e-mails.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Phillip, Thank you for your feedback. We really do make a conscious effort to ensure we are only contacting guests when absolutely necessary. Jessica, Head of Client Services

Posted 8 years ago

“The most lovely setting and the house was really comfortable. it was great to be able to walk from the front door without having to get in a car.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Fiona, So happy to hear that you think so highly of Rosetrees. We really do love hearing from our guests! Jessica, Head of Client Services

Posted 8 years ago

“Excellent accommodation.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Andrew, Thrilled to hear you had such a wonderful stay at The Works! We really do love hearing from guests upon their return. Jessica, Head of Client Services

Posted 8 years ago

“Lovely spacious house in quiet countryside near many recreational activities. Plenty for children and young people to do within house and grounds. Comfortable large beds and plenty of bath/shower rooms. Well equipped farmhouse style kitchen.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Nancy, We are so thrilled you had such a wonderful stay at Holmegate House and Wing, it's one of our favourites! We look forward to hearing from you in the future. Jessica, Head of Client Services

Posted 8 years ago

“Excellent property and communication from Kate and toms, everything made easy from booking to coming home.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Caroline, Thank you for taking the time to leave such a lovely review! So pleased to hear that you had such a good experience with us and i'll be sure to pass your praise on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“Amazing, spacious (all rooms lovely) and beautiful house and grounds all booked and necessary logistics/admin with chef (fantastic) and arrangements (eg staying in to take wine delivery) all sorted within a few days of first inquiry. We were all very, very happy for our long weekend.”

Helpful Report

Posted 8 years ago

$Read kate & tom\'s Reviews$

Hi Lucy, Thank you ever so much for taking the time to leave a review. We always love hearing from guests upon their return and I am so thrilled to hear that you had such a wonderful holiday! Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews