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kate & tom's Reviews

4.70 Rating 1,122 Reviews
95% of reviewers recommend kate & tom's
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76.92%
863 Reviews
18.18%
204 Reviews
3.57%
40 Reviews
0.89%
10 Reviews
0.45%
5 Reviews

About kate & tom's: We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:
01242 235151

Email:
hello@kateandtoms.com

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Victoria
Verified Buyer
"Ok, not amazing. Every email & phone call was from a different person. They must have a big staff turnover. Everyone is very polite & seems helpful! I emailed to ask a few things during the last few weeks approaching the booking & didn’t get replies. I found it easier & quicker to contact the owners directly."
Helpful Report
Posted 1 month ago
Hello Victoria,
Thanks for leaving your feedback, we have a large team as the office is open 7 days a week, 12 hours a day...we want to be available to our guests as much as possible but this does mean that sadly it is not always possible to speak with the same person.
We operate at a 24 hour response rate during busy times, but the owner's contact details are provided at booking stage - they are the property experts and are always happy to help with any questions.
Best wishes,
Jessica
Head of Client Services
Posted 1 month ago
Anonymous
Verified Buyer
"Efficient booking"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Efficient booking"
Helpful Report
Posted 1 month ago
Thank you for your review, I am glad you had a good booking experience with us, I hope you and your party had a great stay at The Old Stone Barns. Jessica, Head of Client Services
Posted 1 month ago
Thomas
Verified Buyer
"Good communication and from individuals not just a company."
Helpful Report
Posted 1 month ago
Thank you very much for your review and kind words Thomas, I am glad you had a good booking experience with us. I hope you and your party had a great stay at Albaston Lodge. Jessica, Head of Client Services
Posted 1 month ago
Susan
Verified Buyer
"Very efficient,always helpful."
Helpful Report
Posted 1 month ago
Thank you very much for your review Susan, I am glad that you had a good booking experience with us, I hope you and your party had a good stay at Beechgrove House. Jessica, Head of Client Services
Posted 1 month ago
Frances
Verified Buyer
"Very efficient service"
Helpful Report
Posted 1 month ago
Thank you very much for your review Frances, I am glad that you had a good booking experience with us. I hope you and your party had a great stay at Langtons. Jessica, Head of Client Services
Posted 1 month ago
Melanie
Verified Buyer
"Excellent customer service, always on hand to help with inquiries"
Helpful Report
Posted 1 month ago
Thank you very much for your review Melanie, I am so glad that you had a good booking experience with us. We always try to answer any questions you have so you have no worries on the lead up to your stay. Jessica, Head of Client Services
Posted 1 month ago
Suki
Verified Buyer
"Helpful, professional, customer service was excellent and they listened well to our requirements and met all of them."
Helpful Report
Posted 1 month ago
Thank you so much for your review Suki and your kind words, I will pass this on to the team. I hope you and your party had a great stay at Churchill Wood! Jessica, Head of Client Services
Posted 1 month ago
Anonymous
Verified Buyer
"Booking with Kate & Tom's was simple and easy with everything being taken care of without any fuss."
Helpful Report
Posted 1 month ago
Thank you very much for your review, I am so glad that you had a good booking experience with us, I hope you and your party had a great stay at Newmarket House. Jessica, Head of Client Services
Posted 1 month ago
Anonymous
Verified Buyer
"Lovely houses on website. Helpful with bookings and info."
Helpful Report
Posted 1 month ago
Thank you very much for your review, I am glad that you have had a good booking experience with us. I hope you and your party had a great stay at Hill House. Jessica, Head of Client Services
Posted 1 month ago
Bridget
Verified Buyer
"Everyone I dealt with at Kate and Tom's were extremely helpful and nothing was too much trouble. Would definitely book again with them and recommend to my family and friends."
Helpful Report
Posted 1 month ago
Thank you so much for your review Bridget, I am so glad that you had a good booking experience with us, and thank you for recommending us! We look forward to helping you on your next stay. I hope you and your party had a great stay at Elephant & Castle. Jessica, Head of Client Services
Posted 1 month ago
Antony
Verified Buyer
"Excellent property for large party. Brilliant facilities and location. Extremely well presented"
Helpful Report
Posted 1 month ago
Hilary
Verified Buyer
"Beautiful house loads of space, very well equiped. Despite the weather being mediocre, we had an amazing holiday, lits to do for all the family,,the big Sheep, riding, golf, beaches, games if sardines in the house, tennis rable tennis, so much more. Even learnt to do the Floss! Thank you Hannah and Charles Hope to be back soon! X"
Helpful Report
Posted 1 month ago
Victoria
Verified Buyer
"Emails in run up to stay"
Helpful Report
Posted 1 month ago
Jennifer
Verified Buyer
"We booked our stay at Birdsgrove House via Kate & Toms and were very happy with the service provided- particularly as I was booking from overseas. Birdsgrove House itself exceeded expectations- the house and grounds are absolutely beautiful and it was set up perfectly for us to enjoy as our own for the weekend. We hired it for a very important and special family and friends gathering so for it to deliver beyond expectation was a dream!"
Helpful Report
Posted 1 month ago
Roy
Verified Buyer
"It gave us the space to enjoy company of our children and grandchildren for a week."
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Everything was as we expected, no problems at all."
Helpful Report
Posted 1 month ago
Fran
Verified Buyer
"The houses had so many areas for kids & adults.The pool was a bonus"
Helpful Report
Posted 1 month ago
Jan
Verified Buyer
"All as described, great service"
Helpful Report
Posted 1 month ago
Thank you very much for your review Jan, I am glad you had a good service with us, I hope you and your party had a great stay at Rosetrees. Jessica, Head of Client Services
Posted 1 month ago
Luke
Verified Buyer
"The whole process was smooth and easy to follow"
Helpful Report
Posted 1 month ago
Thank you for your review Luke, I am so glad you had a smooth booking process with us. I hope you and your party had a great stay at The Hyde. Jessica, Head of Client Services
Posted 1 month ago
kate & tom's is rated 4.70 based on 1,122 reviews
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