Kara Group Reviews

Name: Kara Group
Address: Interweave House, Old Power Way, Lowfields Business Park, Elland, Calderdale
Rating: 4.39

4.4 Rating 197 Reviews

83 %

of reviewers recommend Kara Group

4.4

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Kara Group:

UK supplier specialising in medical uniforms and scrub suits for health and wellness businesses. We provide high quality scrub suits made from highly functional materials that also bring elements of style, comfort and technology to our customers' wardrobes. We have ranges that suit multiple price points, order sizes (from an individual to an entire practice or hospital) and design requirements. If you work within the medical, dental, veterinary or beauty professions, Kara is the place to source your uniforms. We are exclusive UK suppliers of Wonderwink scrubs and Jaanuu medical scrubs.

Visit Website

Phone:

1484 508302

Email:

info@karagroup.co.uk

Location:

Interweave House, Old Power Way,
Lowfields Business Park,
Elland
Calderdale
HX5 9DE

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Kara Group 5 star review on 27th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve bought Jannu from Kara before and it fitted lovely, I find the Kara ones to be smaller and less flexible when working (lifting the arms etc)”

Helpful Report

Good morning Emma, Thanks for taking the time to leave a review, we appreciate it! We are sorry to hear this, our Kara Edit range is made from a motion stretch fabric which should allow you to move freely. We also have a dedicated size guide on each product page to help you choose your size. We will take your feedback into consideration. If you do have any further queries or comments, please don’t hesitate to get in touch via info@karagroup.co.uk - All the best, the Team at Kara x

“Kara as a company were great. Speedy service and no problems at all with that. Unfortunately the basic scrubs that I ordered where not ideal, the fit was unusual. Very large in some areas and super tight in others. The material was good quality but I did have to return them due to the fit.”

Helpful Report

Good morning Karen, Thank you for taking the time to leave us a review, we appreciate it. We are glad you are happy with your ordering experience, but we are sorry to hear you were not satisfied with the basic scrubs. Our friendly team are always available to advise on the best scrubs for you or your team. You may want to try the WonderWink unisex range. Please don't hesitate to get in touch if there's anything else you need. Our Customer Services team are available on 01484 508302. All the best, Kara

“Not great quality fabric for price & zip at side wouldn’t go up or down so is stuck , kept it as I needed a new tunic”

Helpful Report

“Feel like the sizing was very off. I ordered a Medium in bottoms which would be my usual size and they were very large on the waist. The top was also a strange fit as it was tight in the wrong places. Although the quality of the material was good! Delivery and service were perfect, can't fault that!”

Helpful Report

Good afternoon Shannon, We are sorry to hear that you had sizing issues with our scrubs. We have size guides available per product to help with selecting sizing. Please do let us know if this guide was not helpful, and we will take your comments on board. Please don't hesitate to get in touch if there's anything else you need. Our Customer Services team are available on 01484 508302. All the best, Kara

“Product was as stated online however as both my husband and I ordered items, two separate items, two separate postage’s were charged and both items came in one parcel! I don’t think this is good service charging £3:95 to each of us then sending the items together. Won’t use this company again out of principal!”

Helpful Report

Hi Tracy, thank you for taking the time to leave a review and let us know about this issue. We are further investigating this technical error to understand as to why both items were shipped together for the two separate orders and can only apologise for this. The refund of your shipping cost is being processed for refund back to you and we hope you would consider us again in the future. Best regards, The Kara Team

“Be better not to have size displayed on braiding”

Helpful Report

Dear Carolyn, Thanks for your review. We appreciate hearing about your thoughts and experiences of our products. The basic scrub tops that you purchased are designed for NHS staff to wear, and are typically laundered in hospital laundries. The sizing tape colour and positioning is in an obvious place to make it easy for staff to find a pair in their size and get ready for a shift quickly. We're sorry that this was a shock or surprise to you. There will be some photos added to the website to show the sizing tape around the back of the neck so that it's clearer to future customers. Thanks again for your feedback. If you have any further comments or queries please do get in touch with us on 01484 508302. Kind regards, Customer Services Team Kara

“It took a long time to arrive well over 2 weeks But i lime the quality”

Helpful Report

Dear Chantal, We're sorry to hear that you're unhappy about the time it took to get the uniform to you. Our uniforms are shipped from USA, which is why there's sometimes a delay. The delivery times are published on our website (https://karagroup.co.uk/shipping/), but perhaps you didn't notice this when ordering. We hope you do enjoy wearing your new black uniform. With kind regards, Kara Customer Services

“the only downside is the sizing of garments and having to pay for returns but we re-order because top was the one we liked”

Helpful Report

Dear Ms Ferguson, Thank you for taking the time to write a review of your experiences. We always appreciate hearing feedback from our customers. We're sorry that you feel that the sizing was a surprise. As we source the Jaanuu scrubs from USA, the sizing doesn't use standard UK sizes. We do provide the size chart on the website and ask you to check which size would fit you best before you commit to buying. We hope that you're happy that the discount code we provided covered the cost of the return. If you have any further queries about your purchase please do contact us on 01484 508302. We're here to take your calls Monday to Friday 9am to 5pm. With kind regards, Customer Services Team Kara

Kara Group is rated 4.4 based on 197 reviews