Kara Group Reviews

Name: Kara Group
Address: Interweave House, Old Power Way, Lowfields Business Park, Elland, Calderdale
Rating: 4.39

4.4 Rating 197 Reviews

83 %

of reviewers recommend Kara Group

4.4

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Kara Group:

UK supplier specialising in medical uniforms and scrub suits for health and wellness businesses. We provide high quality scrub suits made from highly functional materials that also bring elements of style, comfort and technology to our customers' wardrobes. We have ranges that suit multiple price points, order sizes (from an individual to an entire practice or hospital) and design requirements. If you work within the medical, dental, veterinary or beauty professions, Kara is the place to source your uniforms. We are exclusive UK suppliers of Wonderwink scrubs and Jaanuu medical scrubs.

Visit Website

Phone:

1484 508302

Email:

info@karagroup.co.uk

Location:

Interweave House, Old Power Way,
Lowfields Business Park,
Elland
Calderdale
HX5 9DE

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Kara Group 5 star review on 27th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WTF? I have not yet recieved my item after 8 days and you ask me to review that? what an audacity!”

Helpful Report

Dear Soroush, We're really sorry to hear that you haven't received your scrubs yet. We parcelled the order up and despatched it to you on Monday 19 February. You placed your order on Saturday afternoon, but our despatch teams don't work over the weekend, which is why it was sent on the Monday. Our review invitation system is set up to ask you how you feel about your scrubs 7 days after the parcel has left us, which is normally ample time for you to have received them. Having checked the delivery tracking link provided via Parcelforce, your parcel is still waiting for you to collect it from your Post Office. A card was left for you with all the details. They will require you to take ID and the card when you go and collect. We do hope you are happy with your purchase, once you collect the parcel. If you have any further concerns or questions for us about your order please do contact our Customer Services team in the first instance. You can call us on 01484 508302. Kind regards, Customer Services Kara

“Very disappointing. Managed to get the postage back on return although not easily and then still awaiting on refund even though they received the package over a week ago. Apparently they have a 3 week policy but when I asked if it could be earlier as I needed the money to order elsewhere I was told they have a lot of returns to deal with and even from people who have passed away!… very odd thing to say. Won’t buy from again”

Helpful Report

“I haven't received my item!!”

Helpful Report

Good morning Nicola, We are sorry to hear this, and we apologise for any inconvenience caused. It looks as though your parcel has been returned to the depot. If you need more help with your order, please get in contact with our customer services team at info@karagroup.co.uk. All the best, the Team at Kara x

“I sent my order back 1 week ago and still haven’t got my refund.”

Helpful Report

Good morning Freya, Thanks for taking the time to leave a review. As per our returns policy "you should expect to receive your refund within 3 weeks of shipping." This allows us time to receive the item, check it, and process your refund. Don't forget to follow our Instagram page @KaraUK_Official to get information on our latest styles, coupon codes and giveaways! If you do have any further queries or comments, please don’t hesitate to get in touch via info@karagroup.co.uk - All the best, the Team at Kara x

“Unfortunately had to return the cargo trousers as very baggy and not what was expected I have previously ordered and was very happy with the scrubs however this order very disappointing”

Helpful Report

“I did not get my order I did not get my scrubs”

Helpful Report

Good afternoon Awad, Unfortunately your parcel was returned to us. Please contact customer services to rectify this issue. You can reach them at info@karagroup.co.uk. Please provide your details and we will be able to assist you. Please don't hesitate to get in touch if there's anything else you need. All the best, Kara

“I made my first order on 22/10/2020 and no delivery until 28/10/20. I called for update and only to find out that the colour I ordered was “out of stock” but still showed in stock when I was ordering. Did receive an email saying After ordering that “we are getting your order ready”. No one bothered to inform me. Very bad service. Requested for refund.”

Helpful Report

Thank you for taking the time to leave a review. We're really sorry for the inconvenience that you experienced, this isn't the sort of service we would like to offer our customers and appreciate your feedback. As there has been an unprecedented demand for scrub suits given the current global pandemic an emergency order had to be dispatched leading to an administrative error and the unavailability of your requested scrub pants wasn't picked up on. We're working tirelessly to improve our systems and provide for our NHS Key Workers and hope you can understand this isolated oversight. If there is anything else that we can do for you or if you have any further suggestions, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

“Sizes were hilariously bad. Medium was equivalent to XXL - I could fit myself into the trousers twice, once into each leg. Will be returning them.”

Helpful Report

Hi Kevin, Thank you for taking the time to leave a review. We always appreciate hearing feedback from our customers. We're sorry the sizing of your items wasn’t as you expected; as the Jaanuu and WonderWink ranges are both sourced from the USA, the sizing does differ to the UK. We do provide size guides on each item and highly recommend you check which size would fit you best before ordering. If you have any doubt prior to ordering, you can always reach out to the team for advice or recommendations which might have swayed you against a negative review in this instance. If there is anything else that we can do for you or if you have any suggestions on how this could be further highlighted on the product pages, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

“Had a parcel thrown in the garden ( I don’t allow parcels to be left) and my dog at the whole parcel as I have a very big dog. And even though parcel force have agreed its their fault and except liability Kara aren’t willing to claim for it to issue me a refund. I’m still waiting a reply from them.”

Helpful Report

We have tried to ring Claire to discuss, unfortunately the number she has give is incorrect. Also contrary to her advises from Parcel Force, we are unable to reclaim any of the cost of these orders back from the carriers, even if they were proven liable. As a gesture of goodwill we have offered to replace the goods ordered and would also be able to offer a full credit if preferred

“Unfortunately, I am still yet to receive my delivery over a week following purchase. Parcel force have failed to deliver my items on two occasions despite someone being available at the delivery address, nor did they provide a delivery slip and therefore I am completely unawhere of the whereabouts of my delivery. I have also now had to pay an additional £5.50 for redelivery, despite Parcel Force providing a completely incompetant service. Because of this, regretfullably, even if I am completed happy with my items I would not order from Kara again because of this delay despite these being essential items for work use.”

Helpful Report

“Your sizing is huge. I took the smallest size which I normally have everywhere and I could literally fit another person with me in the trousers which were supposed have a nice fit according to the picture. I’m not happy that I had to pay twice for postage and waste £8 because you don’t give accurate information on your website and don’t make products according to the world wide sizing standards and don’t provide a return label (according to your website) if the product is not damaged and the correct item was sent. This order was a waste of money and time.”

Helpful Report

Good morning Natalia, Thanks for taking the time to leave us a review. We're sorry to hear you're disappointed in your purchase. As these scrubs are sourced in the United States, the sizing is not UK standard. We try our best to make our sizing guide as accurate as possible, and we apologise if you feel this isn't clear enough. We've passed your feedback onto our management team to review this and see if we can make any further improvements. As you've said above, we don't cover the cost of returns as standard, however, if you would like to send us a copy of your postage receipt we would be happy to provide a discount code for this amount from your next purchase with us. If you have any further feedback you'd like to give, or if you have any queries, please don't hesitate to get in touch with our Customer Services team on +441484 508302, or you can email us at info@karagroup.co.uk. With kind regards, Customer Services Team Kara

“placed order two weeks ago was advised 2 days to receive rang again four days later as not received was advised that didn't know why it hadn't been dispatched. emailed third and sixth of april still no order or response I was promise this order for 1st April. the money has been taken out of the account also we returned an order on 3rd april money has not been put back into our acount”

Helpful Report

“Haven’t received anything - status of order says ‘awaiting fulfilment’”

Helpful Report

Good morning Colin, Thanks for getting in touch. As you've ordered from outside our Kara Express range, your items are currently on order with our USA based supplier and will be available for dispatch by Tuesday 28th April, as per our standard shipping times. Please let us know if you have any further queries. Kind regards, Kara Customer Services Team info@karagroup.co.uk

“Just tried to make a purchase, i was asked if id like a code to receive 10% discount, i swear it popped up for about 1 second, no time to write it down or copy it, blink and youll miss it. thanks guys smh!”

Helpful Report

Dear Mr Walters, We're really sorry that you've had problems with the website discount code. We've checked and you're right, it is too quick. Some changes have now been made to improve the user experience. We will be sending you an email shortly, with your discount code enclosed. Please keep an eye out for this. Please don't hesitate to get in touch with us via the website if you have any further queries. Kind regards, Kara Customer Services

“Ordered in March, my credit card was issued on 15 th of March and still no parcel. GLS service delivered it in UK somewhere?!! Bad customer service, no parcel delivered and no money refund !”

Helpful Report

Good morning Petja, Thank you for taking the time to leave us a review. We’re sorry your order experience has not been up to the high-standard we strive to provide, we understand how frustrating that is. Our Customer Services team have been in touch with the carriage companies involved in your order, who have said the package was rejected at the point of entry into the destination country and so sent back to the UK. We’re still investigating this issue to find out what went wrong so we can ensure it doesn’t happen again. As our colleague Rhian said in her email, we are processing a refund for your shipping fees, and we would like to offer a discount off your next order with us to make up for the inconvenience caused. Your specialist non-stock items have been re-ordered from the United States for you, but if you would rather cancel your order and receive a full refund please just let our Customer Services team know and we’ll process that for you. Kind regards, Kara Customer Services Team info@karagroup.co.uk +441484 508302

“Very poor customer service. 1 to 2 days delivery took almost 2 weeks. Repeated phone calls regarding order status and false promises of delivery date. Unacceptable standard of communication and service.”

Helpful Report

Dear Mrs Creelman, We're sorry to hear that you are unhappy with the delivery of your scrub trousers. As stated on the Delivery page https://karagroup.co.uk/shipping/, and displayed in the Checkout at the time of purchase, delivery takes 5-15 days unless you purchase an item from the Kara express range. Your trousers are available in the Kara Express range, however you clicked through from the non-Kara Express product listing https://karagroup.co.uk/wondertech-womens-straight-leg-trousers/, so the trousers were ordered in especially for you, which is why it took a little longer. Your order was placed on 25 January and arrived with you on 4 February which is a 10 day delivery and as you can see this is within the 5-15 days expected timeframe. We hope you enjoy wearing your new trousers. Kind regards, Elisabeth, Ecommerce Manager, Kara

“Horrible customer service !!!!”

Helpful Report

Thank you for your order on 26th December. We’re sorry to hear of your surprise and disappointment regarding the delivery date of your scrub suits and the lack of response to your initial enquiry. However, as stated on our website, our offices and dispatch facility were closed between 21st December and 2nd January. The standard delivery time (for any items not in the Kara Express range) is between 5-15 days (as shown: https://karagroup.co.uk/shipping/). Please note that your scrub suits are not in the Kara Express range, therefore you will receive your order within the expected timeframe. We will ensure that your order is processed and dispatched as quickly as possible now that we are back in the office. We hope this will be satisfactory. Please contact us with any further queries. Kind regards, Elisabeth Ecommerce Manager Kara

Kara Group is rated 4.4 based on 197 reviews