“Do not order from this shop!! They are nothing more than thieves! I returned over £300 worth of equipment which they signed for on delivery 8 days ago now.
They're acting dumb in my email conversation with them pretending not to understand what I'm talking about. Had to go down the route of opening a PayPal dispute which will more than likely take 30 days to get resolved. Disgusting way to treat customers!”
“Terrible Customer Service. I have been waiting for a refund for over 2 weeks.
No one answers emails, the phone is quite often not answered and when it is the team either say they cant help or provide information that isn't true.
I will not be using again and I advise that you look elsewhere for your gear.”
“I could put up with a record going out of stock even though I ordered it within minutes of it becoming available. I could also put up with my payment being taken as well as all of my personal details.
What I find unacceptable is Juno selling and honouring the same record on its eBay page. Mickey mouse and dishonest.”
“Don't let the good price fool you.
If your package is lost or if you have a problem with what you ordered they will not response to your massages until you ask paypal/credit card company to intervene.
Do your self a favor. Pay extra on some other shop that gives good service and deserve your money.”
“Juno is like the Amazon of record shops. Constantly fluctuating prices and bombarding you with adverts every site you visit. Also known to profiteer off limited releases. Don't buy off these crooks, support your independents!”
“Ordered 3 records 2 months ago, never received anything and no refound, when i asked why are they charging insurance, answer was that insurance was in case they send the wrong item. Will never Buy there again”
“All is ok with Juno ....... UNTIL something goes wrong .
Customer 'service' is diabolical
You will be met with sarcasm from a truculent and sarcastic teenager who answers the phone saying
'ello , alright ? .................then tries to argue with you .
You know who you are - Harry
Here is a comment on Harry's attitude from another review that perfectly sums it up -
" Specifically speaking to Harry, he was so snide and rude, constantly interrupting me and speaking sarcastically at me while I was going through the return process "
YOU NEED TO GET RID OF HIM WITH SOME ALACRITY AS HE IS DESTROYING YOUR BUSINESS REPUTATION WITH HIS UNBELIEVABLE RUDENESS AND BAD ATTITUDE”
“Bought a Tascam pro 24 and a Korg 55 drum machine. The Tascam had to be returned as l could turn it on. They changed it and sent me back another one. I bought both items at their showroom in Camden. As the zKorg box was open, l questioned if it had been used. They said they did not think do, but didn't have another. This was November 2019. IN June l sent the Korg back as it would turn on. They said they identified the fault and sent it to Korg for repair under guarantee. Korg received it mid July, and sent their prognosis to Juno. £189 to repair a £220 as new drum machine and £48 cost for returning it to me. As l get no reply from my emails to Juno, l phoned Korg and spoke to their repair department, who said if l declined the repair, they would send the drum machine back to my address free of charge. As if it went to z Juno, they might charge for delivery to me in Kent. Korg advised that if l went ahead with the repair, the part could take up to six months to arrive. So l will not be buying at Juno again as there is no customer support. Gary Strange”
“Ordered small electronic synthesiser which arrived with rust on the battery compartment I was asked to take photos and was contacted saying he couldn't see a problem and what was the problem. I replied RUST ON BATTERY COMPARTMENT and was ignored!!! Avoid as this isn't the first time I have had trouble and the have only used them twice!!!”
“Absolutely awful company.
Lost a record that was limited release (only 100 would ever be produced).
Spent four months sending me round in circles blaming covid and making every excuse under the sun.
Finally they said "we'll credit your account" because they clearly don't know how to run a sucsesful eCommerce business.
This record was LIMITED RELEASE. I desperately wanted it as its one of my top 10 records this year. Now I've can't get the record as its out of stock EVERYWHERE due to being a limited release.
Avoid this company like the plague.”
“Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.”
“Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.”
