Bought a Tascam pro 24 and a Korg 55 drum machine. The Tascam had to be returned as l could turn it on. They changed it and sent me back another one. I bought both items at their showroom in Camden. As the zKorg box was open, l questioned if it had been used. They said they did not think do, but didn't have another. This was November 2019. IN June l sent the Korg back as it would turn on. They said they identified the fault and sent it to Korg for repair under guarantee. Korg received it mid July, and sent their prognosis to Juno. £189 to repair a £220 as new drum machine and £48 cost for returning it to me. As l get no reply from my emails to Juno, l phoned Korg and spoke to their repair department, who said if l declined the repair, they would send the drum machine back to my address free of charge. As if it went to z Juno, they might charge for delivery to me in Kent. Korg advised that if l went ahead with the repair, the part could take up to six months to arrive. So l will not be buying at Juno again as there is no customer support. Gary Strange
3 years ago
Juno Records has a
2.2
average rating
from
34
reviews
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