“I cannot understand why Juno records have such bad reviews. I have bought from them about a dozen times now and they are always brilliant. Very fast delivery great quality and great customer services every time I order. I will continue to buy from Juno and highly recommend them.”
“I am absolutely satisfied with service I have received from Juno. I ordered my products on a Sunday and received everything by Wednesday. All of my records were in perfect condition! Also, everything was packaged perfectly! I have no complaints. I will definitely use this company again. Despite all of the negative reviews, I still took a chance and ordered all of my products and they DELIVERED! I am so glad I didn't listen to the reviews...Job Well Done. For anyone out there looking to buy great vinyl and receive excellent service, I highly recommend Juno.
Regards,
Jew45”
“Don't let the good price fool you.
If your package is lost or if you have a problem with what you ordered they will not response to your massages until you ask paypal/credit card company to intervene.
Do your self a favor. Pay extra on some other shop that gives good service and deserve your money.”
“Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.”
“Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.”
“Ordered Bob Marley Kaya SACD, received an SHMCD, big difference in the two formats as you probably know.l feel Juno records has been dishonest in the filling of this order!Sincerely Maribel.”
“They make it as hard as possible for you to get a refund, you need to contact them to get a "returns number" but they never answer emails and don't pick up the phone. The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods, so these guys appear to do everything they can to avoid giving you the opportunity to return anything in the first 14 days. AVOID!!”
“Awful company
Happy to take your money but will take an age to short out a problem or a refund. The spotty arrogant teenager they employ on weekends to answer the phone is further destroying their already unpopular reputation. Do yourself a favour and pay the extra money for a product from a proper shop. JUNO SUCK”
“Do not order from this shop!! They are nothing more than thieves! I returned over £300 worth of equipment which they signed for on delivery 8 days ago now.
They're acting dumb in my email conversation with them pretending not to understand what I'm talking about. Had to go down the route of opening a PayPal dispute which will more than likely take 30 days to get resolved. Disgusting way to treat customers!”
“All is ok with Juno ....... UNTIL something goes wrong .
Customer 'service' is diabolical
You will be met with sarcasm from a truculent and sarcastic teenager who answers the phone saying
'ello , alright ? .................then tries to argue with you .
You know who you are - Harry
Here is a comment on Harry's attitude from another review that perfectly sums it up -
" Specifically speaking to Harry, he was so snide and rude, constantly interrupting me and speaking sarcastically at me while I was going through the return process "
YOU NEED TO GET RID OF HIM WITH SOME ALACRITY AS HE IS DESTROYING YOUR BUSINESS REPUTATION WITH HIS UNBELIEVABLE RUDENESS AND BAD ATTITUDE”
