“Ordered 3 records 2 months ago, never received anything and no refound, when i asked why are they charging insurance, answer was that insurance was in case they send the wrong item. Will never Buy there again”
“All is ok with Juno ....... UNTIL something goes wrong .
Customer 'service' is diabolical
You will be met with sarcasm from a truculent and sarcastic teenager who answers the phone saying
'ello , alright ? .................then tries to argue with you .
You know who you are - Harry
Here is a comment on Harry's attitude from another review that perfectly sums it up -
" Specifically speaking to Harry, he was so snide and rude, constantly interrupting me and speaking sarcastically at me while I was going through the return process "
YOU NEED TO GET RID OF HIM WITH SOME ALACRITY AS HE IS DESTROYING YOUR BUSINESS REPUTATION WITH HIS UNBELIEVABLE RUDENESS AND BAD ATTITUDE”
“Bought a Tascam pro 24 and a Korg 55 drum machine. The Tascam had to be returned as l could turn it on. They changed it and sent me back another one. I bought both items at their showroom in Camden. As the zKorg box was open, l questioned if it had been used. They said they did not think do, but didn't have another. This was November 2019. IN June l sent the Korg back as it would turn on. They said they identified the fault and sent it to Korg for repair under guarantee. Korg received it mid July, and sent their prognosis to Juno. £189 to repair a £220 as new drum machine and £48 cost for returning it to me. As l get no reply from my emails to Juno, l phoned Korg and spoke to their repair department, who said if l declined the repair, they would send the drum machine back to my address free of charge. As if it went to z Juno, they might charge for delivery to me in Kent. Korg advised that if l went ahead with the repair, the part could take up to six months to arrive. So l will not be buying at Juno again as there is no customer support. Gary Strange”
“Ordered small electronic synthesiser which arrived with rust on the battery compartment I was asked to take photos and was contacted saying he couldn't see a problem and what was the problem. I replied RUST ON BATTERY COMPARTMENT and was ignored!!! Avoid as this isn't the first time I have had trouble and the have only used them twice!!!”
“Absolutely awful company.
Lost a record that was limited release (only 100 would ever be produced).
Spent four months sending me round in circles blaming covid and making every excuse under the sun.
Finally they said "we'll credit your account" because they clearly don't know how to run a sucsesful eCommerce business.
This record was LIMITED RELEASE. I desperately wanted it as its one of my top 10 records this year. Now I've can't get the record as its out of stock EVERYWHERE due to being a limited release.
Avoid this company like the plague.”
“THE premier vinyl dealership in my opinion. Very convenient for people living outside the EU as well, shipment arrive in the shortest possible time. Exceptionally customer friendly, complaints management is on a whole 'nother level. I would like to highly recommend it to anyone getting into the whole vinyl thing”
“Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.”
“Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.”
“Juno stock vinyl LPs & music that are hard to find along with the popular titles. Prices are generally excellent. Orders are well-packed & sent quickly. Website is easy to navigate & free from annoying clips. Friendly service & a pleasure to use.”
