John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,616 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,616 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought this product as my daughter suffers with bad breakouts and this product looks really good so I hope it gives good results! However I’m very annoyed at the shipping costs, I own a very successful e-commerce site and we offer free shipping, and how can you justify charging over £15 for express delivery, £3.75 to arrive in up to 3 days, it’s a bit of a joke so let’s hope being ripped off on postage it clears up her face!”

Helpful Report

Posted 4 years ago

Dear Customer, you placed your order this morning. It will be shipped today by Royal Mail 24 Service. We offer Free Delivery on all orders over £20 and if you want to upgrade to Premium delivery then you pay £2.75 - If your order is less than £20 you pay an extra £1 - The £15 charge is for SATURDAY Special Delivery Only, this is the most Premium service that Royal Mail offers. Most of our customers enjoy the Free Delivery as the service is good. If you need advice on choosing the right delivery service next time, then please contact us and we will be happy to help. Thank you for shopping at John And Ginger.

Posted 4 years ago

“As I spent £170 on three dermalogica products and I asked if I could get 20 samples as I was travelling around Thailand and it would be easy to carry, I got only got sent 4. I thought from the amount I had spent this would of been no problem how wrong was I. I won’t be ordering from here again as sites like beautyflash always give a free Gift with anything over 50 and are more than gernerous with their samples so will be going back there from now on.”

Helpful Report

Posted 4 years ago

Dear Customer, We are sorry about how you feel about the free samples, we do appreciate your custom very much. We are very fair to each customer and make it very clear on the site that you will receive 3 free samples. This is to make sure that all our customers are treated fairly and that we can keep enough stock of free samples for everyone who buys from us to enjoy them, always. We would like to send as many samples as our customers desire, but we hope you understand that unfortunately, we don't receive infinite amounts of samples from our suppliers to give away. That we really mean to be fair to all and to each of our customers. We recommend travel sizes products for any trips. As samples are more for testing the products rather than for replacing them while you're away. We all buy from the same supplier and get the same GWP to give to our customers, we make the difference by being more competitive with our prices, by offering free samples, GWP and our professional but friendly service. We wish you a wonderful trip. Many thanks for your feedback. Kind regards, The John & Ginger team.

Posted 4 years ago

“The bronzer was all over the packaging and the refill container does not look like the one in your picture below, hence why the powder has leaked.”

Helpful Report

Posted 5 years ago

Dear Customer, we've investigated your case and sent a few emails with the tips & advice on how to insert the replacement into the original product that you can also read on the product page. This refill should've worked straight away, and you shouldn't have needed to manually decant the powder. We sell this refill on a regular basis without any problem. Please read our emails with more information about how to use the refill. Many thanks for your feedback and apologises for the experience that you have with this product. Please response to our email so we can help you further. Many thanks.

Posted 5 years ago

“Unimpressed. Order didn't arrive and when queried, took several days for a replacement to arrive although I was assured one would be sent out straight away. Won't shop here again.”

Helpful Report

Posted 5 years ago

Dear Customer, we're sorry to know that your first parcel that we sent straight away got lost in transit. However, we're happy to know that you received our second despatched with the extra skincare samples added to your parcel as agreed with you in our communication. From our 14 years of experience, we know that when I parcel is delayed by Royal Mail, waiting a couple of extra working days is the quickest & safest option. Then, if a parcel gets actually lost in transit, which is very rare, we despatch a replacement by a Premium delivery at our cost to arrive ASAP. We apologise for the waiting & appreciate your understanding & also your feedback. Kind regards, John & Ginger

Posted 5 years ago

“I received wrong item.”

Helpful Report

Posted 5 years ago

Dear Customer, as a family run business, we take lots of care with each order sent. However, human errors rarely happen, but they do can occur. We have communicated by email to resolve this mistake and we hope we can make sure you are happy with your purchase. Thank you for your feedback, we will take it very seriously for future references. Kind regards, John And Ginger

Posted 5 years ago

“Still waiting second cream😳”

Helpful Report

Posted 5 years ago

Dear Customer, we're sorry that your second parcel didn't arrive. Customer care has been taking care of this, we're shipping it again and your product will be with you very soon. Many thanks for your feedback.

Posted 5 years ago

“Delayed response to my order. Had to chase on the telephone and even then the order took 2 deliveries to be fulfilled! I’ll think twice before ordering with John and Ginger when I need more face wash. Not very ideal service !”

Helpful Report

Posted 5 years ago

Dear Customer, I am sorry that your order didn't arrive in the time you expected. We aim to despatch all orders on the same working day even when customers like yourself choose the free delivery option. Your order was sent in two parcels to not cause any delay. We do have a premium delivery option for customers needing their products in a hurry. There is a very small charge for this service, however deliveries do arrive more quickly. Thank you for taking the time to send us your feedback.

Posted 5 years ago

“The order arrived quite quickly. However I ordered a 20ml bottle of eucalyptus oil but was sent a 9ml bottle but still charged for the larger bottle. I am still waiting for a reply from them to sort this out.”

Helpful Report

Posted 6 years ago

Dear Customer, we are sorry about the mistake made in the packing of your order. Your 20ml product is on its way. We couldn't find any email from you in our system. This is the very first time we have heard about this, otherwise we would've sent the replacement sooner. Thank you for your kind patience and understanding. Kind regards, John And Ginger

Posted 6 years ago

“I ordered this cream to aid a skin condition I was suffering with so needed it ASAP. The cream however took weeks to arrive and when I tried to track down my order there was no trace of the order in my history. The only proof I had was my paypal payment.”

Helpful Report

Posted 6 years ago

Dear Customer, we are sorry to hear that your parcel didn't arrive as quick as you were expecting it. Unfortunately, at that time the snow in the UK stopped many parcels getting to their destinations on time as many roads were too dangerous for the Royal Mail vans. Please remember that if you need the product to arrive in 1-3 days, we suggest to choose our Premium or Special Delivery service rather than our Free Standard delivery. Please read our delivery page for more details. Thank you for your feedback!

Posted 6 years ago

“I wouldn't shops there again After sales service rubbish”

Helpful Report

Posted 6 years ago

Dear Customer, we're sorry to hear that you didn't receive the service that you were expecting. We are a family run business that cares a lot about our customers and we also aim to offer a great service all the time as the most of our reviews show. Please contact customer care with more details. Thank you for your feedback!

Posted 6 years ago

“Sadly the Elemis musclease oil I purchased I believe was old stock It had a stale oil smell to it , I did compare it with another at my local champneys and the smell was totally different I phoned to complain but was told I would have to return it at my Cost for them to check the oil I did not follow it through as it was too much hassle I won't shop there again after services sales rubbish”

Helpful Report

Posted 6 years ago

Dear Customer, we have weekly deliveries from our suppliers to keep our stock fresh. As you might understand, it's difficult to be sure that 100% of the products that we receive weekly are not faulty. It is very rare that a product is faulty, but it does happen. We regret the fact that it wasn't clear that you didn't like the smell because the product was faulty, as soon as we had more details, we offered you a free return and a refund, but we didn't hear from you after that. We are sorry again about your experience and we will make sure to ask clearer questions to our customers next time this happens. Thank you for your feedback!

Posted 6 years ago

John And Ginger is rated 4.8 based on 1,616 reviews