Jacks Garden Store Reviews

4.9 Rating 640 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 8th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lasita Maja log cabin is excellent quality, although instructions could be clearer. Delivery was a little fraught as despite advising that access was a little restricted a very large lorry was used and the cabin could not be left on our drive.”

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Posted 8 years ago

“Good quality arbour delivered very quickly. Was easily constructed.”

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Posted 8 years ago

“Generally I was pleased with my purchase. I have one niggle though. I know wood has knots in it, but to have a big one on the front leg of the bower that had fallen out and left a gap on the corner is not very nice. I would have thought the person that had been assembling the bower would have put it at the back of the item out of sight or found another piece of wood to replace it.”

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Posted 8 years ago

Hello Mrs Grosch. Many thanks for your review. I was concerned to read about the damage to the leg of your arbour. We would obviously like to sort this out for you as we don't want you to be left with a purchase you are not entirely happy with. If you could please forward a photo of the damage I will contact our supplier and arrange for a replacement part to be sent out to you. If I can help any further with anything please do get in touch. Kind regards Jo

Posted 8 years ago

“Very helpful and pleasant staff.”

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Posted 8 years ago

“Not that gifted using computers and rang my order through. Lady extremely helpful in placing my order which promptly arrived a few days latter. Many thanks...............M. Creedon”

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Posted 8 years ago

“Very good informative website with a wide selection of products and extras. Prompt order confirmation and delivery”

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Posted 9 years ago

“I am pleased with the Artemis arbour which I erected on my own although I am waiting on my son to help me with the roof because I think that might be just a step too far at my age of 69. I must however point out that the pilot holes through the posts to fix the back panel with the 120mm screws had not been drilled which made the very first part of the construction more difficult than it should have been. It was a fiddly task to drill holes to coincide with the fairly thin straps on the back panel and for anybody with no real diy skills would be a nightmare. I also used my own 2 1/2 inch screws to fix the trellis panel rather than the 2 inchscrews supplied. I also put two screws through the side panels on each panel into the timber on the seat which I felt was a more belt and braces fixing and also added I felt to the stability of the structure. I have also already coated the arbour with Ducks Back to match the colour on the fences around my garden. The delivery driver had a good friendly attitude and with the help of his special pallet barrow put the delivery where I wanted it without me asking although I said if he left it at the front of my house I would have been happy with that. I have already sat on the arbour with a cuppa the other morning enjoying a blink of warm sun. Thank you. Jim Jackson”

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Posted 9 years ago

“Service: brilliant! The owner was incredibly helpful...despite an estimated delivery within 30 days from the supplier, they were able to get our shed to us within a week so that our builders were able to build it for us. We also received a hamdwritten letter wishing us well with our shed! Product: good. We love our shed. It seems to be of a very high quality and looks amazing in our garden - it'll be even better when I've got round to painting it. However, there's no way we could have built it ourselves so we had to pay a reasonably high amount to get two builders to do it for us as well as laying a basic foundation for it. Still, I prefer it to any other I've seen! Thank you Jack's Shed!”

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Posted 9 years ago

“Only problem was the delivery - but we can't blame Jacks for that.... otherwise v. good service & product.”

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Posted 9 years ago

Hello Mr Adamson. Many thanks for your review. I'm sorry to hear there was a problem with the delivery. We weren't aware of this so if there's anything you'd like us to take up with our supplier please do let me know. Other than that I am very glad you were happy with our service and the wallstore. Many thanks for ordering from Jack's and if I can help with anything further please do get in touch. Kind regards Jo

Posted 9 years ago

“I would have preferred more notice as to when delivery would take place. Otherwise excellent all round!”

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Posted 9 years ago

Hello Mr Gilbert. Many thanks for your super review. I am only sorry the couriers company did not give you a lot of notice regarding the delivery and I shall be bringing this up with our suppliers. I do hope you have been making the most of your canopy - I bought one of these earlier this year and have absolutely loved it over the summer!! Thank you again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 9 years ago

“Ordered and paid for stuff on line, disappointed later to receive an email telling me the stuff was actually out of stock awaiting confirmation of next delivery from manufacturer, but my card would be refunded if I wished. I didn't, and further communication easily resolved the situation and the goods were delivered a week or so later all as promised. One slight worry was that there was no time to unpack and check everything so the delivery driver said that any problems should be reported directly to Jacks Garden Store, but I had to sign to say everything was delivered undamaged. Overall quite satisfied, would deal with you again.”

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Posted 9 years ago

“Delivered promptly but would have benefited from pre notification of arrival date. The goods were as described but one or two very minor nit picking matters left me feeling the table and chair set was perhaps not first quality . Notwithstanding, for the value I am pleased with the purchase.”

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Posted 10 years ago

Hello Mr Ingram. Thank you very much for your review. Please accept our apologies for not being notified of the delivery date. Our suppliers of this furniture are usually extremely reliable when it comes to notifying customers and arranging convenient delivery dates with them and I am rather bemused as to why this did not happen with you. If I can help with anything further in the future please do get in touch and many thanks for buying from Jack's Garden Store. Kind regards Jo

Posted 10 years ago

“Shed as good as expected. Excellent communication as far as delivery date was concerned but, for some reason, the delivery men did not know that our car park has a different post code to the house despite the fact that it was pointed out at least twice. Hence the four stars. Of course, may not be Jack's Garden Store mistake?”

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Posted 10 years ago

Hello Mr Gough. Thank you so much for the review. I am sorry things went a little pear shaped with regard to the delivery postcode. We had let the suppliers know so I'm sorry it didn't go to plan. I'm glad all is well with the shed. Many thanks again for your order. Kind regards Jo

Posted 10 years ago

“I was happy with the final service (Jacks Garden Stores themselves were brilliant) but the customer care line I spoke to re my order told me lies and stated that the driver would be contactable with regards the time of delivery. When I spoke to the depot they told me absolutely not contactable!. I was also not contacted one hour before delivery (which I was told I would be) as I would have been at home at the time.”

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Posted 10 years ago

Hi Sue. Many thanks for your review. I am so sorry you were let down by our supplier's delivery company. I have to say I am surprised this happened as Rowlinson are one of our most reliable suppliers and we seldom have any problems with them. We certainly don't want our customers to be given incorrect information and I have brought this matter to their attention. Many thanks again for your order. Kind regards Jo

Posted 10 years ago

“Just what we needed in a small garden, to store items. Would suggest that a prop on both sides to support the lid rather than the one supplied”

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Posted 10 years ago

“The service was very good indeed but unfortunately sll the pilot holes (as per assembly instructions) for our garden seat were missing.!”

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Posted 10 years ago

“Delivery communications not quite as promised but driver very helpful. Impressed by quality of the product. Relatively easy to put together but instructions could be better.”

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Posted 10 years ago

“Product came as ordered. Good value compared with everywhere else. Took longer to arrive than expected but it didn\'t bother me on this occasion. Will order again from here.”

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Posted 10 years ago

“staff very helpfull over the phone when i rang”

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Posted 10 years ago

“Easy to deal with - delivery easily arranged- should be- they're only up the road:) Goods of a decent standard- easy to assemble. Most importantly it's solid-and for a big fella on a swing that's important- good VFM”

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Posted 10 years ago

Jacks Garden Store is rated 4.9 based on 640 reviews