ISSOS Reviews

4.87 Rating 134 Reviews
98 %
of reviewers recommend ISSOS
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About ISSOS:

The exclusive ISSOS summer school program offers high school students from over 70 nationalities (aged 13-18) the opportunity to combine learning, creative enrichment and action-packed adventure in one of three amazing, historic and picturesque university towns of St Andrews, Cambridge and Yale. Our three week program welcomes students from all over the world, mixing native and non-native English speakers and limits the number of students from one nationality to 10% in order to guarantee a truly international experience.

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Anonymous  // 01/01/2019
No question that our teenager previously had a great time at an ISSOS summer camp, that part is not in question. With the recent COVID-19 pandemic, understandably ISSOS canceled the 2020 summer sessions. Given that these were circumstances beyond everyone's control and certainly the control of the parents, we would have expected a full refund of our money. Regrettably, we were short changed on the refund by about $1000, between apparently non-refundable registration fees and currency exchange losses. How companies and other organizations treat their customers during a difficult time like this, tells you a lot about how the company is run and this has been a very disappointing experience for us. Despite ISSOS attempts to point back to contract terms and the fine print, companies should do the right thing and create some goodwill. Lesson learned...sharing with other parents who might be considering ISSOS for their children and young adults.
Posted 8 months ago
As you have chosen to post anonymously we, unfortunately, can’t respond to your comment with specifics, but we would like to strongly refute some of the points that you have made.

We have been very sympathetic to families in this crisis. We have students from every corner of the world and their health and wellbeing is incredibly important to us. As you correctly stated this is the reason that we chose not to run this summer, because it simply would not be safe. 

Everyone who had booked and paid for this summer was offered a full credit note and a guaranteed place at ISSOS for summer 2021. Where attending in 2021 was not possible, despite the fact that our T&Cs state that our full fees are non-refundable in the event of force majeure events, we chose to overlook that and do the right thing by our customers and so we fully refunded all tuition fees, which is the overwhelming bulk of what makes up the price that each parent pays for their child to attend ISSOS.

Currency conversion loses on returning money are unfortunately totally out-with our control if you paid in your own currency instead of our currency as the service provider. This is dictated by international exchange rates that our payment provider has sole discretion to determine and we do not make or get any money at all from this transaction.

We’re really disappointed that this has affected your view of our company, having said that your son/daughter had a great time with us in previous years. However, we strongly disagree that we have acted in a way that is dishonest and are saddened that you have chosen to use this to try to discourage others from giving their children the same great experience that you openly agree your child had with us.

Posted 8 months ago
We did not have a good experience at ISSOS Yale in summer. The program was hosted on the Yale campus but did not have any association with the university. The teachers were students from regular colleges like any other local community camps. One of them was a mom who wanted to be close to her daughter at camp and was not even a professional teacher. It was lesser quality than a local park district camp with 10 times the price and the additional expenses of travel and stay. Even the last day of the parent get together was held in the open grounds by student counselors who were not even adults themselves and felt very sub-par with the feedback. We have better universities with much more robust programs in town for half the price of this camp. The only half-attractive part was the students coming from different parts of the world and even that was an open enrollment with no selection process. It was a camp for people who had money and want a different experience...not for learning or anything to do with Yale! Sorry to be very critical on my review but had to be honest with my feedback. Thank you.
Posted 1 year ago
Thank you for taking the time to write us a review, and we're sorry to hear that you feel this way about the experience. We can't argue against your personal opinions of other programs in the area, but what you have said about our company and our staff in your review is not entirely accurate and we would like to clarify some points.

Firstly, we absolutely never claim to be a program that is run by Yale University. We do use their facilities and house our students on campus but we always make it clear that the program is run by ISSOS.

The few teachers that you refer to who may be studying at university do already hold degrees but are now working towards completing Masters or PhDs. We pride ourselves in finding highly qualified professionals who also have real-life experience in their fields.

The teacher you refer to who, as you correctly said, had a daughter at ISSOS this summer is in fact incredibly well qualified (she holds a Masters degree in International Education and a BA in English Literature). She has been a professional teacher for over 20 years with experience teaching international students in the USA, Japan, Chile and Costa Rica.

With regard to the parents reception, this was not held by the counselors. It is hosted by our Program Director (in the case of our Yale campus this is our Company Founder and MD, Jen Munro), the Program Assistant and our Head Counselors. The Teachers and Group Counselors do attend this event but we can assure you that every single person on our staff is an adult.

You are right in saying that we don't have a selection process to attend ISSOS as a student, but we don't see this as a negative. We don’t ask to see students grades prior to coming to ISSOS because we believe in education in the broadest sense, educating both hearts and minds - so everyone can have a chance to experience our program irrespective of their academic grades.

With all that said, we are sorry again that you did not feel that our program was a good fit for your daughter but wish you both all the best for the future.

Best Wishes

Posted 1 year ago
ISSOS is rated 4.87 based on 134 reviews