No question that our teenager previously had a great time at an ISSOS summer camp, that part is not in question. With the recent COVID-19 pandemic, understandably ISSOS canceled the 2020 summer sessions. Given that these were circumstances beyond everyone's control and certainly the control of the parents, we would have expected a full refund of our money. Regrettably, we were short changed on the refund by about $1000, between apparently non-refundable registration fees and currency exchange losses. How companies and other organizations treat their customers during a difficult time like this, tells you a lot about how the company is run and this has been a very disappointing experience for us. Despite ISSOS attempts to point back to contract terms and the fine print, companies should do the right thing and create some goodwill. Lesson learned...sharing with other parents who might be considering ISSOS for their children and young adults.