iSki Holidays Ltd Reviews

Name: iSki Holidays Ltd
Rating: 4.93

4.9 Rating 697 Reviews

100 %

of reviewers recommend iSki Holidays Ltd

Company Reviews

Metrics

Info

4.9

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About iSki Holidays Ltd:

Here at iSki we are passionate about getting our customers the best ski holidays, ski deals and ski chalets!

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Phone:

02037780123

Email:

enquiry@i-ski.co.uk

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iSki Holidays Ltd 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good information received and friendly manor while looking for a ski holliday”

Helpful Report

“I spoke to Nick with my requirements and he went out of his way to find a ski holiday that matched my requirements to meet up with friends who had booked Iglu but Iglu could not find a way to help me out. iSki now going to be our preferred supplier for 2021 onwards.”

Helpful Report

“Booking procedure was straight forward & Adrian was very helpful & informative.”

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“Initial chat with Nick was v useful and productive”

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“When I contacted ISKI on Tues 27 Nov inquiring about ski deals to either Andorra and Austria the best offers were at Zell am See at Hotel Traube and Hotel Lebzelter and I was quoted 719 pounds and 729 pounds respectively for the period Sat 22nd Dec to Sat 29 Dec. However, when I recontacted ISKI today (Wed) I was pleased to be told the price at the Lebzelter was now 709 pounds so I went ahead and booked.. I was,therefore, surprised later when I received confirmation by email that I had been debited 729 pounds. which J find a disappointing.. Otherwise the help I received from yourselves was very good”

Helpful Report

Hi Mr Preece Please let me apologies for any mix up with the costing on your booking. Over charging customers is not something that we make a habit of and resolving issues such as this is something we take seriously. Subsequently I have investigated the matter to see where the problem up may have occurred. Having reviewed all of the call records that we have on file it seems to me that the quote for Hotel Lebzelter was only ever £729 but there may have been a mix up over the Black Friday deal. My colleague Paul did mentioned to you that there was a discount available, however, that discount was always included in the original quote and the reason that Paul mentioned this was to make you aware that if you did not take the holiday at £729 then the price would have gone up once the deal come to an end. From what I can tell this must have been where the confusion arose. Having listened to every second of the recordings we have I also feel I should to mention that I did hear Paul reconfirm to you, at the point before he put the payment through, that he was charging £729 but possibly you misheard. I sincerely hope that this situation will not prevent you from booking holidays with us in the future and I wish you all the best with the holiday that you have booked to Austria. Please do not hesitate to get back in touch if you wish to discuss this matter further. Regards iSki Customer Care Team

“OK, but oh so slow...”

Helpful Report

Dear Sir Please accept our apologies for the time that it to get the confirmation over to you. Whilst we do say that confirmations will be with you within 24 hours we do always aim to get them out quicker than this. Regards Adrian

“Pleasure to deal with Nick who was very knowledgeable about his product and village. Would thoroughly recommend D.C”

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“Great service and product knowledge”

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“Found us a very competitive price”

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“EasyJet would not send, to me, confirmation of the ski carriage I booked with them on their flight (The return flight of my week ski holiday with Ski-Total). They would only send it to the flight booking agent(i.e Ski Total). I contacted iSki and they got a copy from Inghams and forwarded on to me.”

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“Quick contact to a web inquiry, friendly helpful staff, everything sorted quickly.”

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“Helpful , knowledgable , friendly . Good service .”

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“Love the personal service when booking over the phone, the experience of the staff (Nick especially) & the spot-on recommendations!”

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“Taking on board our needs while making our reservation although information on tickets was not given.”

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“Attentive and happy to research and help find the best deal. Good knowledge of resorts also.”

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“Nick was very helpful in trying to meet our changing requirements.”

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“Very efficient staff helped me book at a great price”

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“By finding me a last minute holiday and helping me decide on the best option for me.”