iSki Holidays Ltd Reviews

Name: iSki Holidays Ltd
Rating: 4.92

4.9 Rating 746 Reviews

100 %

of reviewers recommend iSki Holidays Ltd

Company Reviews

Metrics

Info

4.9

Based on 746 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About iSki Holidays Ltd:

Here at iSki we are passionate about getting our customers the best ski holidays, ski deals and ski chalets!

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Phone:

02037780123

Email:

enquiry@i-ski.co.uk

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iSki Holidays Ltd 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be very aware booking with this company they demand all of your your money 16 weeks before departure ! Unfortunately one of our party sadly had to cancel 8 weeks prior to departure we have been informed. there is a 60% penalty ( OUTRAGEOUS!) for cancelling 8 weeks prior to departure . And if the paltry refund isn’t bad enough ,yes you’ve guessed correctly after dozens of e mails and phone calls and promises and promises ,8 weeks later we have received exactly ZERO pounds refund . How much longer do we have to wait iski ?”

Helpful Report

Hi LeHolt Further to our recent conversation I can only apologies for the time it took to get your funds returned to you. As you know I have been working tirelessly to get your money back from the supplier who were holding the funds. As the travel agent who processed your booking we were not acting us the tour operator and as a result we did not hold your money. The funds were request from the tour operator at the point when the cancellation took place and were chased up continually until we received them back. As soon as we had your money we refunded it back to you as quickly as we could. The funds were reconciled into our account from the tour operator on Feb 3rd and the refund was processed back to you within a matter of days. Part of the refund was done via BACS meaning you received it the very next day and the remainder of the funds had to go back onto the card used for the initial payment. Unfortunately card refunds are not as quick as BACS refunds due to the banks processing times but we processed the card refund as quickly as we could. As for your point that we ask clients to pay their balance 16 weeks in advance of travel, I feel as though the word "demand" is rather strong. We are always very flexible with our clients when it comes to balance due dates. As you point out we kindly ask clients to pay their balance 16 weeks in advance of travel. This is because many of the suppliers that we work with have different lead times, some as long as 90 days, and we need to be able to collect the funds from our clients and have enough time to turn them around and get them paid to the supplier. However, we always allow flexibility with this were needed. For example for example I believe the balance for this booking had a due date of Oct 25th but was not paid until Oct 31st and this was totally fine by us. I would also like to point out that the cancellation charge at 60% was based on the term and conditions of the tour operators through whom the holiday was booked. Had iSki been in a position to refund you more then we happily would have done so. Had the refund taken place just 2 weeks earlier the amount lost would only have been the £150 deposit that was initially paid to secure the holiday. I can only apologies that you are not happy with the cancellation charge that the tour operator have in place but as per our recent conversation I can assure you that it is in line with industry standards and is not excessively high when comparing it to other tour operators that we work with. I truly hope that the rest of the part who are still going on the trip you have an amazing holiday! Kind Regards Adrian Managing Director @ iSki Holidays

“What went wrong? Well.... the accommodation was not as requested; the complaint took too long to receive serious consideration; the lack of empathy was a surprise; the inability for iSki to accept they had misinterpreted (at best) our requests was again surprising; the compensation offered was derisory. I suppose what really niggles is the fact we took the trouble to achieve something that was ultimately not deliverable and to cap it all several other guests had paid significantly less than we did. If you're going to this resort and in particular to that chalet then book direct with Ski Total as you'll get a better deal up front and you'll miss out on the BS. We'll just put this down to a poor travel company bigging itself up without the means to deliver the goods. Shabby at best.”

Helpful Report

Hi Mark My apologies that you feel as though so much went wrong with the holiday. My colleague James who did the booking felt as though what he had booked for you did indeed accommodate all of your requests and having investigated the situation thoroughly and listened to the recordings off all of your conversations I also think that all of your requests were satisfied. After the booking was made everything that was booked for you was then sent over and confirmed in writing with full descriptions of the room types. We did try our hardest to resolve the situation as quickly as possible but regrettably there was nothing we could do once you were out in resort and were not happy with the rooms because the hotel was fully booked. Had it been brought to our attention that you were not happy with the room listed on the booking confirmation prior to travel then we could have possibly done something but once you were in resort our hands were tied. If we could have moved you to a different room then we would have done so even if it had meant a financial loss to iSki but unfortunately it was not possible. As mentioned above, after having listen too all of the call recordings it was my opinion that James has indeed fulfilled all of your requests but we still wanted to make you a good will gesture of a £100 refund anyway. Again I am sorry that you do not deem this to be satisfactory. With regards to the cost of the holiday all our prices are exactly the same as those sold directly through Ski Total. Had you booked the exact same holiday directly through Ski Total on the same day that you booked it through us the price would have been exactly the same. However, as I am sure you know with holidays, prices can you up or down from one day to the next depending on supply and demand. This is completely out of our control as the price is set by Ski Total not iSki. If there were other guests staying in the same chalet who paid less than you then it is because they booked at a different time. Whilst there may have been people staying in the chalet who paid less then you, there is also likely to be some people who paid more than you did. Again let me offer my apologies that you were not happy with the room types that were booked for you. Although you have declined our offer of a £100 refund I would like to state that the offer is still open to you should you wish to take it. Regards Adrian

iSki Holidays Ltd is rated 4.9 based on 746 reviews