iSki Holidays Ltd Reviews

Name: iSki Holidays Ltd
Rating: 4.93

4.9 Rating 697 Reviews

100 %

of reviewers recommend iSki Holidays Ltd

Company Reviews

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4.9

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About iSki Holidays Ltd:

Here at iSki we are passionate about getting our customers the best ski holidays, ski deals and ski chalets!

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Phone:

02037780123

Email:

enquiry@i-ski.co.uk

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iSki Holidays Ltd 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong? Well.... the accommodation was not as requested; the complaint took too long to receive serious consideration; the lack of empathy was a surprise; the inability for iSki to accept they had misinterpreted (at best) our requests was again surprising; the compensation offered was derisory. I suppose what really niggles is the fact we took the trouble to achieve something that was ultimately not deliverable and to cap it all several other guests had paid significantly less than we did. If you're going to this resort and in particular to that chalet then book direct with Ski Total as you'll get a better deal up front and you'll miss out on the BS. We'll just put this down to a poor travel company bigging itself up without the means to deliver the goods. Shabby at best.”

Helpful Report

Hi Mark My apologies that you feel as though so much went wrong with the holiday. My colleague James who did the booking felt as though what he had booked for you did indeed accommodate all of your requests and having investigated the situation thoroughly and listened to the recordings off all of your conversations I also think that all of your requests were satisfied. After the booking was made everything that was booked for you was then sent over and confirmed in writing with full descriptions of the room types. We did try our hardest to resolve the situation as quickly as possible but regrettably there was nothing we could do once you were out in resort and were not happy with the rooms because the hotel was fully booked. Had it been brought to our attention that you were not happy with the room listed on the booking confirmation prior to travel then we could have possibly done something but once you were in resort our hands were tied. If we could have moved you to a different room then we would have done so even if it had meant a financial loss to iSki but unfortunately it was not possible. As mentioned above, after having listen too all of the call recordings it was my opinion that James has indeed fulfilled all of your requests but we still wanted to make you a good will gesture of a £100 refund anyway. Again I am sorry that you do not deem this to be satisfactory. With regards to the cost of the holiday all our prices are exactly the same as those sold directly through Ski Total. Had you booked the exact same holiday directly through Ski Total on the same day that you booked it through us the price would have been exactly the same. However, as I am sure you know with holidays, prices can you up or down from one day to the next depending on supply and demand. This is completely out of our control as the price is set by Ski Total not iSki. If there were other guests staying in the same chalet who paid less than you then it is because they booked at a different time. Whilst there may have been people staying in the chalet who paid less then you, there is also likely to be some people who paid more than you did. Again let me offer my apologies that you were not happy with the room types that were booked for you. Although you have declined our offer of a £100 refund I would like to state that the offer is still open to you should you wish to take it. Regards Adrian

iSki Holidays Ltd is rated 4.9 based on 697 reviews