Inventory Hive Reviews

4.86 Rating 127 Reviews
97 %
of reviewers recommend Inventory Hive
Merchant Metrics
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
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About Inventory Hive:

Our reporting software allows inventory and 'right to rent' reports to be created in a snap - from desktop or App (or both).

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Dear Inventory Hive team, the software is amazing and works seamlessly, my team and I have been trying out the features within your platform for the past week. However, we have not conducted any on site jobs using the software. Unfortunately after testing the platform on our phones we realised that 8 photos per item would not cut it. Here in Singapore the houses are much bigger and require detailed conditions due to the nature of the market. With your current limitations we are unable to fulfil the requirements of our clients. If InventoryHive is unable to increase the number of photos per section, thé team at Meridius Inventories would not be able to use the platform.
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Posted 7 months ago
Hi Imran,

Thanks for taking the time to feedback with some detail : )

Firstly, we glad to hear you think the software is amazing - we think it is too, but there’s always work to be done.

In terms of 8 photos per item (eg each door, light switch etc) we generally find that’s more than sufficient in the UK when combined with 10 ‘Room Overview’ photos and the option of adding 360 photos. Most of the deposit schemes here look for a balance of written descriptions with photos, rather than relying too heavily on photos themselves.

As the founder of Inventory Hive I’m always keen to learn more about different markets and I will message you directly so we can have a chat. If there’s ways we need to adapt to fit the market in Singapore then we’ll certainly look into it.

Thanks again and hopefully speak soon...look out for my email.

All the best - Richard Abbots
Posted 7 months ago
They fixed the problem for me.
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Posted 1 year ago
We hold our hands-up with this one. Essentially we solved a support ticket too soon - due to misreading the request. That's out of character for our team - as great support is always at the heart of our approach. I understand the matter has been subsequently resolved inside an hour of receiving this feedback. Apologies for the bad support experience on this occasion.
Posted 1 year ago
It needs more immediate guidance on how the process works after submitting a report - it's unclear and so you are pressing send the report without really knowing what to expect. Also, it needs more options for seeing a draft report without needing to check every box first. A new user wants to have some idea how the report is looking without having to go all the way through and tick everything. They may not have all the information. Putting together the report isn't bad, but its not self explanatory and the online help is useless. It's only sales puff with no real examples of the reports and ability to see what the tenant and landlord both see at each stage. It's better than nothing but needs a lot more work to make it user friendly.
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Posted 1 year ago
Thanks for providing such a constructive review of your experience.

We pride ourselves on service and being easy to use, so the fact you found some aspects of the paperless process unclear means we’ll take a look at updating our online searchable library articles on that topic.

Aside from our online searchable library, we also have a dedicated telephone support line (0333 358 3638) and online live chat, which is open from 9am to 4.30pm Monday to Thursday and 9am to 4pm on Fridays. Outside these times a support ticket can also be raised (even on weekends) and our response times are very prompt, particularly for urgent queries. Perhaps get in touch on the above number and we can ensure one of the team runs through any questions you may have, or even perform a screen-share demo.

Thanks again for your feedback, we’ve been prolific with our updates since going live in April 2016 and we’ve achieved that by listening and responding to our wonderful user base : )
Posted 1 year ago
Inventory Hive is rated 4.86 based on 127 reviews