Interflora UK Reviews

Name: Interflora UK
Rating: 4.50

4.5 Rating 39,461 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Hello, we’re Interflora – a network of local artisan florists (and their support crew) creating beautiful blooms and delivering thoughtful gifts across the UK and the world.

We’re experts not just in flowers, but in emotions too, helping people express love, thanks, sympathy and celebration, and creating moments of connection, no matter the distance.

With more than 100 years of experience, Interflora works with real local florists, delivery drivers and customer care teams who add thoughtful touches to every order. From designing and finishing bouquets to delivering them by hand, it’s this human involvement at every stage that makes an Interflora delivery feel personal.

Our network of talented florists brings creativity and attention to detail to every order, ensuring our designs feel special, meaningful and made with care.

Interflora UK 5 star review on 2nd July 2026

1003

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw a photo of the gift flowers received, and I was very disappointed with them!”

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Posted 1 year ago

Hi Judy, This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards, Julie

Posted 1 year ago

“You left the flowers at the wrong house and I didn't get them despite my follow-up. Highly humiliating and embarrassing for me. Are you going to refund me?”

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Posted 1 year ago

Good Evening Brendan. Thank you so much for taking the time to leave us some feedback. I'm really disappointed that this has been your experience on this occasion. I've sent you an email to discuss this in more detail. Warm regards, Jade

Posted 1 year ago

“This plant is very dissapointing and not up to the usual standard. More sticks than stems and very few flowers. Some buds in the bottom of the packaging.”

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Posted 1 year ago

Hi, this is disappointing to hear, I can confirm I have sent you an email addressing this, Kind regards Joe

Posted 1 year ago

“Made an order before 3pm but received a call to say it could not be fulfilled.”

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Posted 1 year ago

Thank you for sending in your latest review to us, and although not related to the specific order ID under review, yes I can see from our records that we contacted you personally over the issue raised and resolved this with you as requested. Kind regards, Brian

Posted 1 year ago

“I ordered a large winter bouquet of white roses and lilies! What turned up was a small bouquet with about 10 stems and some foliage! Not impressed at all.”

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Posted 1 year ago

Hi Andrew, This is really disappointing, but thank you for taking my call and I am really happy we were able to help with resolving the issue. Thank you for your feed back. Regards Sue

Posted 1 year ago

“The plant delivred had virtually no flowers in bloom .. looked very differant to the one online .. disappointing”

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Posted 1 year ago

Hello Simon, I'm sorry the planter was not as expected. I have sent you an email with my apologies, kind regards Marie

Posted 1 year ago

“Very disappointed with the flowered delivered on this occasion.”

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Posted 1 year ago

Hi Amar, thanks for your review. I have just sent you an email in regards to your feedback. Carl.

Posted 1 year ago

“Extremely disappointing for the price I paid. Basically, I feel I just got a bunch of large daisies for £55. What I got wasn't even close to the picture advertised. Won't bother again and am officially making a complaint.”

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Posted 1 year ago

Hi, thank you for speaking with me today. I am pleased to have been able to help resolve this for you. Kind regards Katy IBU

Posted 1 year ago

“I do not waste time oprganising a nice bunch of flowerrs and spend over £50for her to receive a sparse few flowers.”

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Posted 1 year ago

Hi Sylvia, So sorry you were disappointed with your recent gift. Thank you for your feedback it is much appreciated. I have sent you an email regarding the issue. Regards Sue

Posted 1 year ago

“Absolutely hopeless service. Specifically chose Interflora because of the same day delivery service. Order was submitted at around 10am, got an email around 3pm to say they were out for delivery and then shortly after that another email saying there was a delay. Clicked on the tracking link and it kept giving me a 90min window for expected delivery that was getting later and later into the evening. I was getting seriously worried that someone was going to be knocking on my mother's door at 10 o'clock at night. When I saw the updated tracking was now showing as arriving 11.16pm-12.46am, I realised it had to be a bug in the system. I found out the next day the flowers had actually been delivered around 4.30pm. I still to this date have not had a confirmation email to say the flowers were delivered. I added some Belgian chocolates to the order which my mother informed me had a best before date of 9th November. They were delivered on 12th November. Absolutely appalling to be sending out chocolates to customers that have gone past their best before date when these have been bought in good faith. Totally underwhelming experience and will never use Interflora again.”

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Posted 1 year ago

Hi Fay, Our sincere apologies, this is very disappointing to hear, I have sent you a separate email to address this issue. With kind regards Michelle

Posted 1 year ago

“Flowers wasn’t delivered.”

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Posted 1 year ago

Hello Trisan, I'm so sorry to hear this, it is not our usual level of service. I can see you have spoken to customer services now . Thanks for taking the time to leave a review, Best wishes Michelle.

Posted 1 year ago

“I ordered an autumn bouquet and requested there be yellow rose in it. The yellow rose was in the bouquet however, the rest of the bouquet was pink shades. Extremely disappointed. For the money I paid I’m afraid I will be taking my custom elsewhere. I always try to stay local but the local isn’t always the best. Also the quantity of flowers in the bouquet delivered compared with the website picture are not even nearly close.”

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Posted 1 year ago

Hi thank you for taking the time to leave a review. I can see that our Care Team has already contacted you and this has been resolved, regards Jackie

Posted 1 year ago

“Flowers were incredibly small .I never got what was described I wouldn't recommend to anyone .Better off going to the supermarket”

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Posted 1 year ago

Hello Trisha. This is disappointing to hear. I have sent you an email. Kind Regards Sue Customer Services

Posted 1 year ago

“Initial order not delivered - had to contact Interflora (via tempermental online chat that mostly told me to come back later), got order resent but this had not tracking so could not see if order delivered, again had to try my luck with on line chat, and eventually got it sorted - but took a lot of time and effort on my part”

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Posted 1 year ago

Good afternoon, I am very sorry to hear this, and am glad that the issue has now been resolved. Best regards Michelle

Posted 1 year ago

“lack of customer care and lies was beyond belief”

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Posted 1 year ago

Hello Steven. I am so sorry to hear this. I can see we have spoken to you direct. Kind regards Kate

Posted 1 year ago

“Flowers not delivered at all. Still not resolved after four days.”

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Posted 1 year ago

Hi Leona, thank you for getting in touch. I'm very sorry your order has not been received. I have just replied to your recent email you have sent us. Kind regards, Carl.

Posted 1 year ago

“For 50 euros I was extremely disappointed with the flowers sent. A mixed bunch filled with really cheap flowers… My wife was fuming and it was meant to be a nice surprise”

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Posted 1 year ago

Hello Paul. I'm sorry to hear this, it is not our usual level of service. Thank you for taking the time to leave a review and speak with me today. Glad I could resolve the issue for you . Kind regards, Michelle.

Posted 1 year ago

“Item delivered was very much poorer than item displayed to order. Much smaller basket and far, far fewer blooms. You can see what I ordered and what was delivered. I can count the few blooms on the delivered product. I would personally not have expected to pay half of what I did for what I got. You can compare the photo here for yourself if you bother. Delivery itself was good, on time”

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Posted 1 year ago

Hi Averil, I am really sorry for your disappointment on this occasion. I can confirm we have contacted you directly via email to address the issue. Thank you for your feedback. Regards Sue

Posted 1 year ago

“i ordered ( 15/09/24 )a vase of flowers to be delivered in usa for £73.74 on 18/09/24 for a special person on her birthday these failed to be delivered on the birthday and failed to be delivered again the next day or the day after that - evendently the local florist was not contactable . I am extremely upset this happened and will not be using Interflora ever again . I was promised a full refund and am still waiting for this to arrive . Dave Parker”

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Posted 1 year ago

Hi Dave, I am really sorry to hear of the poor experience you have received. I have sent you a follow up email. Kind regards Rob.

Posted 1 year ago

“The flowers got delivered to the completely wrong house ! Lucky for my daughter that they were honest and took rhem round for her !!”

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Posted 1 year ago

Hi Hayley, Thank you for your review, I've sent you a email addressing your complaint further. Kind regards Katy

Posted 1 year ago

Interflora UK is rated 4.5 based on 39,461 reviews