Interflora UK Reviews

Name: Interflora UK
Rating: 4.50

4.5 Rating 38,987 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Hello, we’re Interflora – a network of local artisan florists (and their support crew) creating beautiful blooms and delivering thoughtful gifts across the UK and the world.

We’re experts not just in flowers, but in emotions too, helping people express love, thanks, sympathy and celebration, and creating moments of connection, no matter the distance.

With more than 100 years of experience, Interflora works with real local florists, delivery drivers and customer care teams who add thoughtful touches to every order. From designing and finishing bouquets to delivering them by hand, it’s this human involvement at every stage that makes an Interflora delivery feel personal.

Our network of talented florists brings creativity and attention to detail to every order, ensuring our designs feel special, meaningful and made with care.

Interflora UK 5 star review on 15th March 2026

Interflora UK 5 star review on 8th March 2026

1001

Anonymous

Anonymous // 01/01/2019

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“I was disappointed that despite contacting your help desk twice after placing my order nobody responded to my request to amend my accompanying message.”

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Posted 3 months ago

“Receiver was very pleased with plants.”

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Posted 3 months ago

“I have placed three different orders with Interflora during one day — one for delivery in the UK and two for delivery abroad. Although the UK order initially appeared correct in my Interflora account, I later received an email stating that I would need to collect the flowers myself. This is not what I requested. I attempted to resolve this by calling Interflora multiple times, but my calls were not answered. I left a voicemail with no response and sent emails on two separate occasions, neither of which received a reply. I also tried to cancel the order via the chatbot, but it would not allow me to do so. Ultimately, I had to contact the florist directly, and they processed an additional payment for delivery—something that should have been handled through Interflora. I am extremely disappointed with the lack of customer service and the absence of any response despite my repeated attempts to reach you by phone and email. I expect this matter to be addressed promptly and appropriately.”

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Posted 3 months ago

“Very easy and quick service and kept well informed on everything right up to delivery. Highly recommend.”

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Posted 3 months ago

“I was disappointed, that I had a standard delivery and not the priorty delivery as requested. Due to informing me, after accepting my order, that you did not have the transport to fulfill my request. I did get a reimbursement from you for the difference. That was th only thing i was not happy about, hence the 4 star rating.”

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Posted 4 months ago

“Placed an order with the next day delivery (paid £12 for it). It’s been 5 days and the order still hasn’t arrived. No response from the company either…”

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Posted 4 months ago

“Did not receive my arrangement. Was told it was late because of a hardware problem. VERY UPSET. This was a gift. Sent an e Mail on Saturday asking what had happened to my order. Still no update from INTERFLORA. MY MONEY WAS TAKEN on the day of the order. I just want someone to tell me where it is. It was supposed to be delivered on 5th December. How can you keep asking me about how pleased I am with the service when my important purchase is in the wind. I'd love a good excuse please. Wish I could give a lower rate than one star. The last time I order from Interflora.”

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Posted 4 months ago

“Beautiful Christmas wreath loved it well-made”

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Posted 4 months ago

“The flowers that I ordered were not delivered and I have made a complaint that has not been answered yet. Please deal with this matter urgently and let me have a refund.”

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Posted 4 months ago

“Easy to book and pay, delivery on time”

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Posted 4 months ago

“FLowers were not delivered on the originally requested date, which was notified to me. But then they arrived at the date of my second choice.”

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Posted 4 months ago

“I’ve tried to communicate via the links you gave and still you haven’t responded. The flowers you sent were half the size of the picture you showed. Extremely disappointing! Won’t be using again!”

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Posted 4 months ago

“Flowers wonderful and delivery as stated.”

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Posted 4 months ago

“Flowers were left outside no knock on door it was raining heavy they were not found until late in the evening they were very wet and battered also no notification of delivery”

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Posted 4 months ago

“Very easy to order online. Great communication throughout the whole process. My Mum in law was very happy with her flowers which were delivered exactly as promised.”

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Posted 4 months ago

“I gave notice to change delivery date with plenty of time to do so. You still went ahead and delivered on wrong date. Finding it impossible to send another order as the delivery town ( St Helens) is not on the drop down list for Lancashire.”

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Posted 4 months ago

“I have sent flowers from Interflora a couple of times they are always beautiful”

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Posted 4 months ago

“Recipient delighted with the beautiful flowers you delivered”

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Posted 4 months ago

“Very easy transaction and flowed and messages were delivered on time and a very good presentation.”

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Posted 4 months ago

“I wanted to cheer a very close friend up with flowers and Interflora seemed the obvious choice. My friend sent me a picture when she received them and they were beautiful, even better than I hoped they would be. I will definitely be using Interflora again. Also a big thank you to the florist Laura in Bonnyrigg!”

Helpful Report

Posted 4 months ago

Interflora UK is rated 4.5 based on 38,987 reviews