instruments4music Reviews

Name: instruments4music
Address: Osprey House, Featherby Way, Purdeys Ind Est, Rochford
Rating: 4.77

4.8 Rating 2,018 Reviews

95 %

of reviewers recommend instruments4music

Company Reviews

Metrics

Info

4.8

Based on 2,018 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

Support@cyrane.com

Location:

Osprey House, Featherby Way, Purdeys Ind Est
Rochford
SS4 1LD

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instruments4music 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The instrument was listed as 10 inches long; it's only 8 and for a guiro that's important. Secondly the paperwork I received said send any concerns to admin@.... I did that yesterday; so far, no reply. Instead I get this e-mail, which says contact customer service.”

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Posted 5 years ago

“Spot on with a quick delivery. Thank you”

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Posted 5 years ago

“The stand was just too flimsy,and the ledge was so small even the various sheets I had on there were falling off,I thought the magnets were a good idea but during performance I had to segue to another number so couldn't use the magnets.”

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Posted 5 years ago

Dear Mr Ridley Thank you for taking the time to leave us a review. I see from your order history that you opted for the fold-able compact stand. This stand does fold up incredibly small & is ultra lightweight and as such is intended for more portable lightweight use. Our heavy duty orchestral stand has the bigger ledge and more solid back plate which sounds like it would have been more suitable for your needs. I don't think you have contacted us directly but all items can be returned within 30 days if not as desired. Best Regards Customer Care Team

Posted 5 years ago

“If I knew what I bought, then I could comment!”

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Posted 5 years ago

“Hadn't been delivered.”

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Posted 5 years ago

“Arrived late to the wrong place with a rip in the packaging (thank god the merchandise wasn't damaged). Terrible service, lied about what was happening. Do not use!”

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Posted 5 years ago

“Still waiting for goods to arrive. We have not been given a code to chase the Royal Mail either”

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Posted 6 years ago

“The order I placed with you before Easter hasn’t arrived yet, It’s been more that 2 weeks,”

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Posted 6 years ago

“Ordered a half size double bass bridge, received a half size double bass bow (which according to the website was out of stock, which us why I didn't order one aswell). Tried calling the number listed on the website twice this morning but went to answer phone every time! Thanks for the bow but I still can't fix my half size double bass!”

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Posted 6 years ago

“I still haven't received the item I ordered!”

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Posted 6 years ago

“You've sent me the wrong item. I Should be 6 pairs of egg shakers,12 altogether. I received 3 pairs with handles, 6 altogether.”

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Posted 6 years ago

We have contacted you directly to resolve this matter & send you the correct goods. Regards Customer Care Team

Posted 6 years ago

“I have not yet received the order”

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Posted 6 years ago

Dear Customer Thank you for taking the time to leave a review. I can confirm your order left on the 28th of February. There have been some delays across the country due to the extreme weather we have been experiencing. You have not contacted us directly to resolve the matter, so I am not yet sure if the goods have now arrived? If the parcel isn't received by tomorrow, please contact us so we can arrange a replacement for you. Regards Customer Care Team

Posted 6 years ago

“Ordered a carry case for my Ukulele concert. received a Ukulele stand”

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Posted 6 years ago

Thank you for taking the time to leave us feedback. I can see that due to a warehouse issue, your label was put on an incorrect box and as such you were sent the incorrect item. I can only apologise for this error and am pleased to say these instances are few and far between. I have fed back this information to our warehouse manager. It is my understanding that we have said you can keep the stand with our compliments and the bag will be sent on on an overnight service for you. We accept that this does mean your bag will be a day or two later than anticipated, but we hope the free ukulele stand can be of some use to you and hope to serve you again in the near future.

Posted 6 years ago

“awful customer service. do not recommend.”

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Posted 6 years ago

Thank you for taking the time to leave us a review. I can see from the notes on your account that your order was cancelled prior to shipment and we have asked Paypal to issue you a refund. I believe there may be an issue Paypal side with your account, please contact Paypal or get in touch directly so we can explain what the issue may be.

Posted 6 years ago

“The clamp was broken any you were unable to supply a replacement. Now awaiting refund”

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Posted 6 years ago

Thank you for taking the time to leave us a review. Sorry that your item was received damaged. All goods leave us in tip top condition, however regrettably on odd occasions, things can get damaged in transit. A refund has been arranged for you. We apologise for any inconvenience caused.

Posted 6 years ago

“I haven’t received my order yet...?”

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Posted 6 years ago

Thank you for taking the time to leave us a review. I understand you have spoken to one of our customer service assistants & resolved this matter. The Royal Mail service can be slightly slower this time of year due to increased parcel volumes, we apologise for any inconvenience this may have caused and recommend that all urgent items are upgraded to the next day service if their delivery is time critical this time of year. We hope to be able to serve you again in the near future.

Posted 6 years ago

“The light of time for delivery was unacceptable. Customer service was unhelpful in providing an explanation”

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Posted 6 years ago

“This is not a quality glockenspiel! It would be ideal for kids as its doesn't produce much sound. It certainly isn't a musical sound! I've returned it for a refund”

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Posted 6 years ago

Thank you for taking the time to leave us a review, we are of course disappointed to hear that you were not entirely satisfied with your purchase. As soon as we receive back your item, we will arrange for a full test to ensure there is no generic fault and that the item meets with our high quality control standards. We have sold many of this item with little or no problems, and regret that this has not been the case with yourself. We do offer a 30 day, hassle free return policy so if you are not entirely satisfied you can return any item for a full refund or replacement. Kindest Regards - Customer Service Team

Posted 6 years ago

instruments4music is rated 4.8 based on 2,018 reviews