Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 998 Reviews

100 %

of reviewers recommend Innes

5.0

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication throughout; friendly delivery guy. Have no issues and will happily place future orders with you. Excellent service.”

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Posted 1 year ago

“Great service with fairly rapid delivery and good communication.”

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Posted 1 year ago

“Friendly conversation efficient delivery perfect product”

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Posted 1 year ago

“The light is exactly what I want. My telephone calls were answered and responded to, a really personal service. Innes were incredibly helpful when I ordered the wrong thing. The refund was processed very quickly and no fuss was made though it was my fault. They also used Parcel Force for delivery so that I had no doubt that the light would not be delivered to the wrong address.”

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Posted 1 year ago

“Fabulous customer service, polite, professional and courteous. You just don’t receive service like this any more. It was very refreshing and made you feel as if ‘you’ the customer were their number one priority”

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Posted 1 year ago

“Great service from start to finnish. My item arrive on time and was well protected. I would use this company again.”

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Posted 1 year ago

“Excellent service. Partly automated and partly personal which is unusual for on-line orders. The product - a Skagerak cutter folding seat looks well made and high quality, as I had hoped.”

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Posted 1 year ago

“Brilliant product and communication! We’ve got the best furnitures ever!”

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Posted 1 year ago

“Had the best customer-centred experience because of Chris when purchasing a chair. I am very happy with it. Will definitely be back!”

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Posted 1 year ago

“I recently ordered a table from Innes and was incredibly impressed with the entire experience. From start to finish, the process was smooth, efficient, and completely stress-free. The customer service was excellent; friendly, knowledgeable, and responsive throughout. My order arrived on time and in perfect condition, and the quality of the product exceeded my expectations. It's clear that Innes really care about both their products and their customers. I wouldn’t hesitate to order from Innes again and highly recommend them to anyone looking for beautiful furniture and top-notch service!”

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Posted 1 year ago

“Purchased some Flos lighting from Innes. The team have been absolutely excellent, offering quality items at competative prices and with a fanastic service wrap. I was also impressed with the website, which is easy to navigate and make your selections. All in all, a wonderful experience with Innes, would definitely recommend them to any other potential customers.”

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Posted 1 year ago

“I can’t fault the service from Innes, Chris was very responsive and kept us informed all the way. The table we purchased arrived on time in perfect condition.”

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Posted 1 year ago

“This is the first time I have bought anything from Innes the service was excellent the item exactly what I was looking forand I will not hesitate to return”

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Posted 1 year ago

“Lovely family run business competitively priced with good customer service”

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Posted 1 year ago

“I ordered something from Innes It came when Innes said it would It was what I wanted. Job done”

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Posted 1 year ago

“Great service. Called up to discuss delivery dates and bulb requirements. Very pleased with table light and good price too.”

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Posted 1 year ago

“As a recent first-time customer of Innes, I feel compelled to comment on the exceptional level of customer service that I thought was long gone in this day and age. Living as I do near London, it was not possible to visit the store in person so all of my communication was by e-mail. Responses were prompt and Chris was very patient and helpful in obtaining colour samples for me. The ordering process was simple; the made-to-order furniture item was ready for delivery comfortably within the indicated time frame and, when received, every bit as good as I'd hoped. I'll happily buy from Innes again.”

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Posted 1 year ago

“Amazing service”

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Posted 1 year ago

“Great fast service. Product arrived in appropriate packaging and of good quality- as expected for product ordered”

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Posted 1 year ago

“Brilliant service again from Innes. Items exactly as described on the website. Excellent delivery service arrived exactly on time.”

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Posted 1 year ago

Innes is rated 5.0 based on 998 reviews