Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super impressed with my online experience with Innes. Purchased a Vitra stool (best price I could find online, too) the item was in stock and shipped immediately. When it arrived, I wasn't happy with the natural blemishes in the wood (preferential, not a fault) and the team at Innes were more than happy to support me in arranging a swap. Brilliant customer service, strong communication, nothing seemed like a hassle - and totally respected my personal preferences for the piece. Really appreciate it - especially with a timeless Vitra piece I know I'll keep forever. You will have me back time and time again. Thrilled with my new piece. Thanks!”

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Posted 2 years ago

“Innes, we're excellent and gave me great customer care. This included confirming the timeline to get the product to their warehouse, when and how delivery would be made and contacting me to make sure that the product met my expectation and was undamaged. It really was first rate throughout as was the price I paid. Very happy to recommend Innes.”

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Posted 2 years ago

“Very friendly, helpful and reliable service for good value. Bought three chairs which we’re very happy with.”

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Posted 2 years ago

“I had a great experience shopping at Innes. They have a fabulous selection and great customer service. Thank you to Chris for facilitating the sending of wood samples from Carl Hansen and for following up. Very impressive service, I will certainly be shopping with you again.”

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Posted 2 years ago

“Exceptional customer service. Absolutely love my new HAY garden furniture”

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Posted 2 years ago

“Dealt with Innes on two occasions. I was very impressed with their customer service on both occasions. The first was for a very small purchase and the attention to detail was as thorough as it was with a much larger purchase”

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Posted 2 years ago

“It was an absolute pleasure ordering our furniture from INNES, everything is of the highest quality and delivered on time… excellent costumer service from David and Chris, thank you very much for everything”

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Posted 2 years ago

“Great products and excellent communication throughout ! Customer service first class...refreshing to recieve personal service!”

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Posted 2 years ago

“Cannot fault their service, have purchased items from them several times! A personal phone call even to confirm details of delivery. Lovely to know this shop.”

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Posted 2 years ago

“Very positive experience - very helpful when purchasing the chair and quick delivery. Very well packed. Overall very happy with the service and purchase.”

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Posted 2 years ago

“I was looking for specific lightbulbs after buying some lamps from Soho House and Innes popped up from a Google search. Took a leap of faith and placed the order online. Seamless process to do so and got an immediate confirmation incl. when asked via their online chat tool re. delivery times - it was actually a human on the other side and not a bot (mobile phone users will understand...). Packaging was faultless and all lightbulbs worked a treat. Would definitely order again.”

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Posted 2 years ago

“Great communications throughout, fast delivery, item arrived as expected. Will definitely be using Innes again as very impressed!”

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Posted 2 years ago

“Good products at competitive prices. Good communication from order through to delivery. Would recommend”

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Posted 2 years ago

“We ordered two lovely Hans Wegner chairs from INNES, delighted with their helpful communication thoughout and (free) delivery arrangements, excellent all round, many thanks.”

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Posted 2 years ago

“Knoll International the supplier of Bertoia chairs recommended Innes. Innes supplied material samples within days, quoted promptly and the chair was delivered on time to them from Italy A perfect service.”

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Posted 2 years ago

“Your customer service is 2nd to none. I have ordered many things from you over the years and no matter how small the order you have always made me feel a valued customer. Sheila Golding”

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Posted 2 years ago

“Excellent communication prior to delivery. I have yet to put up shelves but love the oak shelves and feel they will look great once put up in our lounge.”

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Posted 2 years ago

“1. Unbeatable price. 2. Excellent support with configuration of chair build including sending fabric samples. 3. Excellent continuous communication and support. 4. Great delivery service that was totally painless. 5. Brilliant post sales support. Very pleased with every aspect of the sale.”

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Posted 2 years ago

“The best customer service of any online shopping experience I have used. Really friendly staff, prompt responses and easy communication. My Hay furniture order met my expectations perfectly and arrived within a few days. Delivery was smooth and hassle free, driver was helpful and went the extra mile. All in all, exceptional service from this company & I highly recommend them. Thankyou.”

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Posted 2 years ago

“Beautiful products, promptly and safely delivered with really really good customer service. We were kept clearly informed about our delivery and what to do if the item was damaged on arrival . Lovely courteous messages- it truly was a 5 star experience.”

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Posted 2 years ago

Innes is rated 5.0 based on 909 reviews