Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 942 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 942 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and price, been back twice for my furniture.”

Helpful Report

Posted 4 years ago

“Ordering was easy and my order acknowledged quickly along with an email to arrange a day that was convenient for delivery. That was really useful . The two Kahker light houses I ordered are lovely and good quality . They were packaged extremely well and arrived exactly when they were supposed to . Just excellent all round.”

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Posted 4 years ago

“Have used Innes a few times now. Always a consistent experience and evidence of deep product knowledge (thank you David). Great service, great product, great price, happy with the delivery.. what’s not to like?”

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Posted 4 years ago

“Great communication and quick shipment. Very happy will the order.”

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Posted 4 years ago

“Delighted with this purchase, it’s safer packaging and excellent communication with Innes. Thank you!”

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Posted 4 years ago

“Amazing customer service!”

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Posted 4 years ago

“I was extremely impressed with the courteous, knowledgeable and promptness Chris afforded me in the purchase of my Eames lounge chair and ottoman. Delivery within 4 weeks was ahead of what I thought of an optimistic lead time was outstanding. A delightful end to end transaction, highly recommended.”

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Posted 4 years ago

“Great price, great product, great customer service”

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Posted 4 years ago

“Great selection and smooth order process. Delivered on time and in mint condition.”

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Posted 4 years ago

“Excellent service and quality product.”

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Posted 4 years ago

“Have ordered a few times now and service is always excellent. Have always had a personal telephone call to tell me the order is ready, who it is being sent with and the expected delivery date”

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Posted 4 years ago

“Very professional service. At all times very helpful with prompt communication.”

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Posted 4 years ago

“Good value and service”

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Posted 4 years ago

“Amazing customer service. I accidentally damaged a table I bought from Innes whilst assembling it, and they were able to arrange a replacement with no charge at all. I am so glad I bought from them. Exceptional service”

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Posted 4 years ago

“Great customer service as they contacted us in advance to give notice of delivery date and enquired as to whether the product arrived safely, which it did. Arrived on time and we love it.”

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Posted 4 years ago

“Wonderful shop. Easy to use website. And a personal touch with the outstanding customer service. Wouldn’t shop anywhere else for these designers.”

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Posted 4 years ago

“The item I purchased was dispatched very quickly and arrived in perfect condition being very well packaged. Innes maintained good contact throughout, so very pleased with the purchase.”

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Posted 4 years ago

“Superb service with the added personal touch . Highly recommend they go above and beyond to help .”

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Posted 4 years ago

“Excellent service and care... the team were very responsive and helpful.”

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Posted 4 years ago

“Ivor Innes offer a wonderful selection of furniture and accessories, but it’s their service that sets them apart. I’ve been very impressed by the friendly team and their attention to detail. Everything I’ve ordered has been followed up to check it has arrived safely and that I’m happy with it, from the gorgeous Carl Hansen chairs a few years back to a beautiful Arne Jacobsen clock this month. With some companies, shopping online can be fraught with difficulties, but with the Ivor Innes team I feel I’m dealing with people who care for the products as much as I do!”

Helpful Report

Posted 4 years ago

Innes is rated 5.0 based on 942 reviews