Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a number of items from Innes in the last couple of years and I have always been delighted with their customer service and range of products.”

Helpful Report

Posted 1 year ago

“Excellent and friendly customer service, almost always somebody available to speak to, or if not, call would be returned promptly. Very good product knowledge and advice - and very good prices too. I would highly recommend Innes.”

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Posted 1 year ago

“Really good service, appreciated a call to let me know when my items were being dispatached. Wrapped well as fragile glass ordered, no damages in transit! Thanks so much :)”

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Posted 1 year ago

“I contacted the shop looking for a particular item, a Fritz Hansen Rocking Horse. They quickly informed me of the expected lead time. I was delighted with each aspect of my purchase from order via website, through to delivery and, was kept informed each step of the way through email.”

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Posted 1 year ago

“Wonderful service from the team at Innes.”

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Posted 1 year ago

“Made two orders with Innes and the communication was great and everything was delivered quickly. Great service.”

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Posted 1 year ago

“Fabulous service and item arrived quickly. Love my Magis Puppy it’s just gorgeous”

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Posted 1 year ago

“Lovely stuff. Great prices. Quick delivery.”

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Posted 1 year ago

“Great products and service. This is the 2nd time I’ve ordered from Innes, this time it was an Eames Chair and Ottoman, but was away on holiday shortly after placing the order. No problem to the team at Innes, they were able to ensure delivery on my return and made it as easy as possible. I’ll definitely keep them in mind for any future orders.”

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Posted 1 year ago

“First time I’ve used Innes. All very straightforward and the delivery was extremely fast and efficient. I certainly hope to use them again.”

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Posted 1 year ago

“Good customer service…. issues with supply (not, I believe , down to the company, were honestly and promptly communicated. Beautiful product. Happy to recommend.”

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Posted 1 year ago

“I’ve bought a few things from Innes in the last couple of years. Always reliable and backed with good customer communication.”

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Posted 1 year ago

“I am a devoted customer of David and Chris at Innes - they win top scores for terrific advice, caring about what they sell,and the condition their goods arrve to the customer.”

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Posted 1 year ago

“Competitive pricing and excellent communication throughout. This was my first purchase from Innes but I’m sure it won’t be my last!”

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Posted 1 year ago

“Beautiful Floss lamp, great customer service.”

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Posted 1 year ago

“Quick delivery and great customer service and product”

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Posted 1 year ago

“Loving my new chair which was delivered to us in the highlands with no problems at all. Great communication from Chris .”

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Posted 1 year ago

“Excellent Hay product arrived on time in perfect condition and we could track it as it made its journey to us - a big plus. Excellent customer service from Innes - thank you for a great expereince from start to finish.”

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Posted 1 year ago

“Great service and a quality product.”

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Posted 1 year ago

“Recently purchased a Weltevree stove. Best price I could find. Communication is fantastic with a personnel service I have not experienced for a long time. Highly recommend Innes for their quality products and quality service.”

Helpful Report

Posted 1 year ago

Innes is rated 5.0 based on 909 reviews