InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.38

4.4 Rating 784 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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“Perfectly presented and created gift, arrived on time - will use again, and recommend!”

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“Easy to order fast delivery item is clear and true to picture sent. Ordered several times from them and look forward to doing so in the future. Highly recommended 👌”

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“2/5 stars. Very quickly despatched my order and they have edited the photo well to only include the people in the laser etch and no background and edited my personalisation so it was on 2 lines to make it look good. However, I don't think the etch/laser is as clear as it could be and the stand that was sent with is too large for the width of the glass so it isn't secure and very easily to knock over and will have to use some sticky dots/blutac/similar to secure it and reduce the gap size. The presentation box was also slightly damaged (the corners had broken apart from each other, something that I was easily able to glue together but shouldn't have had to). Overall, I think this is poor quality unfortunately for the price of it and for something that is going to be given as a gift or a memorable item.”

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“It's been over 2 weeks since I ordered and no product as yet , also no response to my email sent a week ago either”

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“Just received my two crystals and am extremely pleased with them, they came in presentation boxes which was lovely, good communication and quick delivery, would definitely use InCrystals again and recommend them.”

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“I was looking for a retirement presentation piece, and what you supplied was absolutely perfect. Excellent communication and fast delivery. Many thanks”

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“Just perfect, beautiful finish and a beautiful gift.”

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“Crystal item is stunning, sadly took longer to deliver. Royal mails fault. I had an issue with the base but have been told i will get a refund and a prepaid label to return base. Awaiting the latter, but the crystal itself is perfect”

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“I was a tad optimistic because ot wasn't a photo of good quality but when the keyring arrived I was absolutely amazed by the detail. I am extremely pleased and came really quickly.”

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“Came in no time at all great pic inside and look amazing”

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“Ordered a key ring , fast service, despatched the next day after ordering and very pleased with product”

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“Great product”

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“Shoddy item and poor customer service. I wouldn't recommend. You can barely see the image on the crystal that was sent to me. Not at all like the pictures on their website. They advised they would send me another better quality crystal which never happened. Then when chasing, didn't respond to my communications.”

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“Excellent service and very good quality”

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“Great item with speedy delivery”

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“Beautiful 3D crystal and excellent customer service. I had a problem with the light box but the issue was resolved very quickly”

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“My first Crystal & I absolutely love it my Bengal cat recently passed this is the perfect tribute to him very well made I will definitely be ordering again super fast delivery thank you 😊”

InCrystals 5 star review on 1st March 2022

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“Bit disappointed it was nothing like the picture on the site”

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“Sorry to say disappointed with my order (heart shaped key ring) So small engraved picture nothing like the examples shown on website. If only you could have seen you example before clicking ok, possibility could have changed photo to address image. Such a shame as photo were of one of my recent lost pet. Plus had no pink light as stated. Sadly won’t be buying again.”

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“Excellent delivery times and aftershaves excellent”

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InCrystals is rated 4.4 based on 784 reviews