i4me Insurance Brokers Reviews

Name: i4me Insurance Brokers
Address: 295 Aylsham Road, Norwich, Norfolk
Rating: 4.85

4.9 Rating 9,319 Reviews

99 %

of reviewers recommend i4me Insurance Brokers

Company Reviews

Metrics

Info

4.9

Based on 9,319 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03333233881

Email:

hello@i4me.co.uk

Location:

295 Aylsham Road,
Norwich
Norfolk
NR3 2RY

i4me Insurance Brokers 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

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“When I called was great to get straight through to talk to someone and not be left in a queue. The chap I spoke to was very helpful and dealt with my question with respect. I also received my email confirmation and documents with an hour of my phone call. As a first time using this broker I was very pleased with my experience.”

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Posted 5 years ago

“Daniel was very polite and informative”

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Posted 5 years ago

“Very efficient and polite service. Prepared to extend the quote period due to a delay in the conveyancing process. Would not hesitate to recommend your service and I hope that I don’t have to use your claims service!!”

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Posted 5 years ago

“Excellent client service and a really positive experience. An email was sent by the brokers prior to renewal. The options were to renew on-line or to contact the customer services via telephone. I had a query so opted for the latter. I got straight though, which was pleasing and surprising, that rarely happens with brokers. The issues were resolved quickly and efficiently, with the support and help of a competent and professional operative. Add in the fact that their rates are both competitive and reasonable, i would not hesitate to award top marks.”

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Posted 5 years ago

“Bought policy online. Quick and easy”

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Posted 5 years ago

“We have used i4me for the past few years and have found them very good and efficient.”

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Posted 5 years ago

“Clear information and easy to use.”

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Posted 5 years ago

“Very easy to deal with”

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Posted 5 years ago

“The renewal quote I received seemed exceptionally high. After contacting i4me( in particular Matt) the policy costs were reviewed and came back the next day with a more realistic price. All operators that dealt with my query were courteous, knowledgeable and very helpful.”

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Posted 5 years ago

“This is the 3rd consecutive year I've used i4me and found them very professional, whilst also staying competitive.”

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Posted 5 years ago

“Very easy to sort my insurance out. 2 phone calls small changes to my policy all done thanks again. 2 years now. Keep up the good work 👌”

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Posted 5 years ago

“Very good service over the phone”

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Posted 5 years ago

“Excellent prompt service”

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Posted 5 years ago

“As a new customer they were curious and efficient.”

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Posted 5 years ago

“helpful and clear advice, prompt service”

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Posted 5 years ago

“i4me were very easy to deal with and (unlike other providers) found holiday home insurance that satisfied my individual requirements.”

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Posted 5 years ago

“Very helpful company. Worked with me to get the best options and cover whilst being polite and friendly. Overall as good an insurance experience as getting insurance can be.”

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Posted 5 years ago

“Good evening, I found the whole process very easy. I'm very busy working from home and found it difficult to keep my telephone appointment as I'm on the phone for most of the day. But the telephone sales people were so understanding and not pushy at all. I found the online application form process really simple and the next day I had a follow up call from the sales team. Just what I needed to confirm my quote. I was that impressed I didn't even bother to go for a comparison quote. Thank you.”

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Posted 5 years ago

“i was dissappointed that having told you i was going to sell my cottage in January I was not allowed to pay monthly. Instead had to pay whole amount then cancel AND then have to pay £45 cancellation charge . Not good customer care. i certainly will not be insureing my other properties with you. Andrew Counsell”

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Posted 5 years ago

Thank you for your recent review and the opportunity to clarify our position. It is common for insurance companies to apply charges when a policy is cancelled (i.e. the property will be sold). When a policy is cancelled, we have to request the funds back from the insurers, we then have to refund this to you, we have to pay transaction fees for this. We then have to issue a cancellation schedule. Regarding cancellation and administration fees these are applied to help produce and maintain a customer’s insurance documentation and transaction costs for payments, telephone costs etc. We have a freephone telephone number that our customers can use to call us and we do not charge customers for postal copies of their documents. Also all of our policies are individually reviewed by a customer advisor at the inception of the policy and at renewal, to check the details and the panel of insurers available to us to make sure the policy is correct for the individual. All of our charges are brought to the customer’s attention at the point of sale, and again if the customer is discussing any changes. They are outlined in writing in our Terms of Business. This transparency allows customers to make an informed decision at the outset based on their likelihood of making any alterations during the year. We aim to deliver very competitive premiums and are transparent with our charges, which we make as simple and clear as possible to customers. Our previous market research has indicated that our cancellation and administration fee is in line with what other companies in the market are charging. Renewals are not mandatory, and we contact our customers in good time with an offer of price for the coming 12 months. This gives customers the opportunity to consider our terms and to shop around if they feel the policy is not right for them.

Posted 5 years ago

“they were good about us renewing one policy and not another. Efficient comms. Very polite.”

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Posted 5 years ago

i4me Insurance Brokers is rated 4.9 based on 9,319 reviews