i4me Insurance Brokers Reviews

Name: i4me Insurance Brokers
Address: 295 Aylsham Road, Norwich, Norfolk
Rating: 4.85

4.9 Rating 9,317 Reviews

99 %

of reviewers recommend i4me Insurance Brokers

Company Reviews

Metrics

Info

4.9

Based on 9,317 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03333233881

Email:

hello@i4me.co.uk

Location:

295 Aylsham Road,
Norwich
Norfolk
NR3 2RY

i4me Insurance Brokers 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

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“Very helpful when I was having a struggle to renew and my phone had connection issues but your staff rang me back and sorted the hiccup.”

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Posted 1 month ago

“Person I contacted was very helpful and found a suitable policy at a very competitive price. My telephone call was answered very promply.”

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Posted 1 month ago

“I find it so helpful to speak to a real person who is always helpful and listens. Thankyou”

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Posted 1 month ago

“I found i4me insurance brokers to be on the ball with personal communication and follow up through email. They made renewing my policy super-easy.”

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Posted 1 month ago

“very helpful 10/10”

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Posted 1 month ago

“The young lady I spoke to could not have been more helpful. She patiently explained everything to me and answered my questions without hesitation. Clearly spoken and polite.”

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Posted 1 month ago

“Efficient, and good value”

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Posted 1 month ago

“Very easy website and competitive premiums, saved £70 on renewal quote from existing insurers”

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Posted 1 month ago

“I have found i4me an excellent broker. They have consistently offered very competitive rates. As important, they have been quick to respond to questions and helpful in their answers.”

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Posted 1 month ago

“I rang up with a query about my renewal and it was sorted out to my satisfaction.”

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Posted 1 month ago

“I was recommended to use you by a friend who also has a holiday let. I was impressed by the efficiency of your UK based staff. Everything was explained and the premiums were reasonable so I went ahead. I was pleasantly surprised that when I renewed last year and again a couple of days ago the premiums only changed a tiny bit. I would definitely recommend you to other people with the same type of property as myself.”

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Posted 1 month ago

“Spoke to a lovely lady. Very patient. Ensured that I understood each question and checking that I was happy with my answers. How lovely talking to a human who understood the product she was selling and ensuring I was buying the correct product. Thank you.”

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Posted 1 month ago

“Very approachable and informative service. Helpful and will definitely advise others to use”

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Posted 1 month ago

“Easy process from start to finish - and saved money”

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Posted 1 month ago

“First time I've used i4me im well impressed. Cheaper than my last insurance quote for my caravan well done all.”

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Posted 1 month ago

“Very helpful, not pushy and got me the deal that I wanted”

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Posted 1 month ago

“Been with I4ME for 4 years now. Very happy with service advice and pricing. Can’t find any policy like this at such a competitive price”

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Posted 2 months ago

“Very efficient customer servicr”

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Posted 2 months ago

“The communication and customer service was very good and efficient, but the addition of an admin fee and the non disclosure of commission is not right. Payments by insurers to brokers should be disclosed, as per other financial products.”

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Posted 2 months ago

Dear Mr F, Thank you for your review – we are pleased to hear that you found our communication and service to be high quality. We understand your observation regarding fees and commission and are happy to clarify our position. Our remuneration practices are regulated under the Financial Conduct Authority’s Insurance Conduct of Business (ICOB's) rules. These require us to disclose the existence and nature of commission and to disclose the amount where a customer asks. We have done so in the past and will always do so upon request. When you refer to “other financial products”, we understand you to mean products sold under the Conduct of Business (COB) regime, which has its own distinct rules about commission disclosure. We disclose our administration fees clearly to customers before they proceed at both new business and renewal. At that point, customers are under no obligation to continue and are free to compare our overall pricing and service with other firms. Charging transparent service fees alongside insurer commission is a long established practice across the personal and commercial insurance markets. We regularly review our fees against the wider market and remain mindful at all times of our obligation to provide fair value. We believe our level of service and the feedback we receive from a large number of customers supports this. We appreciate you taking the time to leave feedback and are pleased that, overall, our service met your expectations.

Posted 2 months ago

“Fantastic customer service,all staff polite, helpful and reassuring. Also very easy to get through to on the phone which is a miracle these days !!”

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Posted 2 months ago

i4me Insurance Brokers is rated 4.9 based on 9,317 reviews