“Charged me 30£ for delivery from UK to Republic of Ireland. Robbery, would not reccomend. website isn't great either it moves the option you have chosen, so be careful and double check you're basket as I didn't and I was sent a large cage for a toy cockapoo ans then I was robbed for postage as I checked from my side and it was the original 12 99 and they charged me an extra 19 so in total I payed 85€ in my side for a large cage I didn't want and I was ignored after contact about the robbery for postage and when I asked for a breakdown from the company the refused to give it me, and expected me to pay further postage to send back to them in the UK after there mistake as the website glitches. I even asked to speak to a manager with proof of the 30£ postage charge and they still not have responded so instead I kept the cage and I will try to resell in Ireland as I couldnt be paying more money to send back and I would loose my 30£ postage and not receive a full refund. Very badly organised for shipping . Thanks for reading”
Hi Chloe, I am very sorry to hear that you feel this way. I have checked all correspondence that has been sent to and from you and can see that we reached out to you regarding your delivery. Unfortunately, due to your location, Brexit, and Covid-19, our contracted couriers do not cover your area. We are able to offer special deliveries, however, this would mean that the shipping costs are increased. We also have to take the size and weight of the item ordered into account, as this does effect the final price. We provided you with all the information we received from our courier including the cost of the delivery in a screenshot and you were happy to pay for this. Once you received your item, you reported that you had received the incorrect item. At this point, we apologised and requested a photograph of the item received, along with the barcode on the item so we are able to determine which item has been received. Once we received the photograph from you, we were able to confirm that the correct item was shipped out to you and it did match your order details, this was also shown in a screenshot. You are welcome to return the item back to us for a refund if this is what you require. Kind regards, HugglePets
“Paid for next day service, sure enough there it was the next day. Very good item at very good price point. You always see feedback on these soft versions about how ‘ my dog ate through it’ ‘ my dog scratched through it’ So I can’t comment on that as my dog doesn’t do any of that. But to be honest if your dog does, my advice is buy a metal one anyway.”
“I ordered the Foldable Pet Carrier in extra-large. It arrived the next day and the quality is fantastic. It looks too good to just be used as a carrier, I am also going to use it in the house as a cosy den for my puppy. The fact that it folds flat for storage is an added bonus.”
