Hi Beverly. Thank you for your four-star review given the circumstances. I am so sorry to hear your item reached you in an unusable condition, however, I am glad to hear this matter was resolved for you as soon as possible. Thank you for your understanding. Kind regards, HugglePets
“Very poor customer service when i alerted them they had sent me the wrong colour roof. I ordered blue and got green, which was odd as it wasn't an option to order a green one. I wasn't asking them to send another one out. I was very reasonable and wanted to let them know so in future they could make sure they check the orders before sending them out to avoid unhappy customers. I sent photos of the baby blue colour that is advertised on their website and pictures of the one i got and you could see clearly that it was green, not blue and they were arguing with me telling me i had been sent the right one and that the colour varies depending on what device you use! What a joke! Thats the thanks I got for trying to help them out hahahaha! F.A.O hugglepets reply, I did not receive the correct colour roof. I ordered baby blue as, as shown on your website, as ive already explained and got green as shown in my pictures so seems like you're calling me a liar! The colour does not vary on any device, thats a massive cop out and stupid thing to say!”
Hi Michelle,
Thank you for sharing your feedback with us.
I am very sorry to hear this. I have looked into your order and checked all correspondence between yourself and our customer service team.
From the information that you have provided, including photographs of the item and the product code, we can confirm that the correct item has been received. The photograph received from yourself shows the kennel with a blue roof.
The team informed you that the illustration colour may vary depending on the device you are using such as the screen brightness if you are viewing the advertisement from a mobile device.
I have attached photographs provided by yourself of the item and the item shown in our advertisement.
Kind regards,
HugglePets
“Superb service. Easy to use website and collection was so simple. Really helpful staff and a great store selling a good range of pet products. Will definitely use this again and would recommend to others.”
Hi Steve. Thank you for your valued five-star review, and lovely comments! We do appreciate it. We hope to see you again soon. Kind regards, HugglePets
Hey Greg! Thank you for your four-star review. We appreciate it! All items are checked over thoroughly by our quality control department, this is where we noted that we were not able to fulfill your original order due to a part being damaged! However, I am glad to see we managed to resolve this matter and do understand that this may be disappointing, so we would like to thank you for your understanding! Kind regards, HugglePets
“I have bought direct from the shop, used click and collect and their delivery service. Staff are all very helpful and friendly. Would highly recommend.”
