“I was relieved to find that Hugglepets still sold the Go Walk Quilted Classic Dog Coat as other retailers informed me that it had been discontinued. I inherited a secondhand Go Walk Classic Dog Coat when I rescued a Jack Russell Terrier from my local Dog Rescue. It is the best fitting and most comfortable dog coat and my dog, who is not very keen on dog coats in general, is more than happy to wear this one. My one criticism is that it is only available in one colour.”
“Arrived very quickly. The delivery driver did place the tank down on its side though. Haven’t set it up yet because I’m waiting for another company to deliver the cabinet because Huggle didn’t offer delivery on the one I wanted.”
Hey Kate. Thank you for your valued review. I am glad to hear that your item arrived quickly. I am however very sorry to hear how the item was delivered to you. Please let us know if you encounter any problems with the item received. Kind regards, HugglePets
“I purchased the micro climate B1 dimmer stat. Unfortunately it was overpriced but I thought I'd get it anyways. Negatives : Its over 5'c out in temp.. Which is a massive difference with reptiles.. I've measured the device output with 2 separate thermometers too and I varied locations within set up... I would save your money and add a few pounds extra to get another stat with the night drop added.. Not worth the money ☹️”
Hey, Tracy. Thank you for your review. I am very sorry to hear this. If you are still having problems with the item received, please feel free to send us an email at sales@hugglepets.co.uk. We would like to resolve this matter for you. Apologies for any inconvenience caused. Kind regards, HugglePets
“I had an issue with a faulty fabric crate. The stitching round one of the mesh doors has missed the mesh so it only has one line of stitching on the corner. It has taken many emails for Hugglepets to accept it needs to be returned and even now are not agreeing that it's faulty, even with the photos I've provided. If they deem it not faulty when it's returned, they will charge me delivery. I will not be using Hugglepets again.”
Good morning, I am sorry to hear that you feel this way.
Please note, we kindly asked if you were happy to keep and use the crate, if you should have any issues we would have the email thread on file, therefore we would act on any issues you may have as soon as possible if reported. We also advised, that if you were not happy to use the item, and wished to receive a replacement or refund we could arrange this for you.
We have provided a pre-paid label, once the item is returned to us we will be able to investigate the matter further.
Kind regards, HugglePets
“I would like the items available on the HugglePets website to be more precise. I thought I had ordered two of the product that I had chosen but when the product arrived there were four. Two too many. Not worth sending back as the cost would negate the purchase.”
“Bought tank with faulty filter,took ages for them to respond and when they did they kept asking for more and more video to prove it was broke,still haven't got it replaced.never again”
Hi
I am sorry to hear that you feel this way. I can confirm from listening to all recorded telephone calls with you. After checking all email correspondence, as explained, with the first footage received from you, this was sent to the supplier who advised us that the pump initially makes noise, which is air resonance, and that the air will be out of the system after approximately 24 hours. We kindly request that you wait this time to ensure that the noise from the filter was not due to this reason. After you reported this to us again, we requested further footage, to see if we could determine what the issue was and again forwarded it to the supplier in order to get their opinion. Unfortunately, during this time of getting the issue resolved from you, we received a number of abusive phone calls, and a number of abusive emails, which is not tolerated here. A replacement part was shipped to you in order to resolve this matter. Thank you, HugglePets
“Extremely satisfied ordered and delivered within 2 days excellent communication the delivery information was sent to me straight after ordering then sent updated info right up to delivery”
“I bought a dog carrier for my dog. I was pleased with the quality of materials and design. However assembly was not as easy as stipulated. There was only 2 thngs to connect manually to make the product sturdy by slotting the pipes construction together with a spring loaded system. One side was a bit difficult to align but the 2nd side took me around 45 minutes with much adjustment to the material at the corners to enable full insertion. However once I completred this I am happy with the product.”
Hi there Rosemary, I am sorry to hear that you had trouble erecting our fabric crate. Please see a video below that may help you
https://www.youtube.com/watch?v=eeMciWHPbW8
Kind regards
HugglePets
