“I am so glad I found Heylo, I have loved all the products I've tried so far and the best thing is that I know I will have lost weight when I go to see my GP later this month.”
“Good customer service. The bread is far superior to the stuff I could make. There was a small issue with my delivery last week but it was quickly rectified.”
“Anyone who has the guts to start a new business deserves the utmost credit - in a post Brexit xenophobic red tape hampering of trade, it’s even more challenging
The web site is too slow and unresponsive however”
“The taste is great,customer service is really impressive they reply promptly to the msgs but the problem is just that I am unable to place an order in bulk cos the website doesn’t let u order more than one bread packet or buns (it’s for a products )cos of which I have to place an order again and again and pay for the delivery 😔 I really hope this thing gets fixed ,rest everything all good 😊”
Hi there, we put a restriction on the amount of bread you could buy as we were having supply issues and we wanted to make sure everyone could have some to make it fair.
We now realise our customers didnt want that so you can buy as many as you want until they run out but once they are gone for the week we wont be able to get anymore in until next week.
Thank you,
Charlotte.
“I bought the £75 starter pack. It arrived the next day and was extremely well packaged
I adore some of the products but found others just awful. I guess it's all a matter of trying what works for you.
The bread is delicious. I think I'll get several loaves and store them in the freezer. Nick's syrup is another good one for me. The cheesies are gorgeous. Electrolyte tablets were OK but far nicer with carbonated water.
The keto granola was not to my taste at all, as was the coffee creamer so they went in the bin after just one try.
I've yet to try the rest but I'll definitely order from this form again.”
“I ordered the low carb rolls. Delivery only took a few days.
The rolls were soft but a bit chewy but a good replacement for my son who enjoys burgers in a bun. Will use this site again.”
“I bought the bread, the seeds crackers and the protein bars, I found all of it very good , the only problem I got was about the customer service because when I placed my order I didn’t get any emails that confirmed it and they don’t provide immediately to give me the tracking number… at the end I receive my box after one week”
“I have bought the seed crackers and seed flatbread as I also have to be gluten free, as well as low carb for blood sugar reasons. They are tasty, particularly with butter or cheese. I like them. Delivery takes too long especially as I paid over £4 for 1-2 day delivery. It took 3-4 days. That is a bit off putting. I am used to Amazon Primes mostly next day delivery.”
Hi Norma - apologies that delivery took normal than usual - we had a huge demand and it took us a while to pick and pack all of our lovely orders. We now use Amazon as our delivery provider and have been able to reduce our delivery fees as well so we hope to see you again soon :>)
“A lot of choice and easy to use website goods are rather pricey especially with the delivery on top.
Maybe make things a little more affordable I’m sure people would order more regularly if it wasn’t so expensive I know I would.
What about a little pop up shop a few times a week that people could visit”
“No issues with ordering and delivery. Everything was satisfactory. I would like to see more organic, whole food and higher quality options for sale and hope these are added over time. Currently I’d say most of the offerings are what I personally would consider to be ‘junk keto’ and not foods I’d order regularly, but each to their own. As an ordering experience, no complaints.”
