“I cannot say anything wrong about products. I was ordering only one type of bread, it was really well made and tasty. It's nothing about bread... This is the worst company I ever dealt with. Despite their declarations they don't care about customers and completely don't keep their promises. I'm again short almost £20, because Heylo dared take money from my bank account. I spoke to them couple of times and they promise me to find what is wrong. There is no existing subscription on my Heylo account, but money are taking every week. I'm so tired and disgusted of this company practice. Take my honest advice, never deal with them.”
Hi Pawel, Please be assured that we are working with Shopify to identify any payment transaction error as this is not currently immediately visible. We're really sorry for any inconvenience and will continue to keep in communication with you until there is a resolution.
Kind regards, The Heylo Team
Hi, Lovely to hear that you're enjoying Heylo bread, thanks for sharing. Heylo slices are smaller than hi-carb bread as they are packed with protein and fibre. They do however weigh a similar amount to a thin white slice. Please let us know if you require any further info.Kind regards, The Heylo Team
“The bread arrived covered in mold. The postal conditions need to be looked at to ensure freshness. I cannot comment on the bread items as they are being replaced but the granola is lovely.”
Hi,
We’re sorry to hear that your bread didn’t arrive in top condition. Usually the delivery doesn’t cause any freshness issues – but we’re always looking for ways to improve so do appreciate the feedback. Glad to hear that you’re enjoying the granola, and hope you enjoyed the bread replacements too.
Kind regards,
The Heylo Team
“I didn't think i was going to like it but very tasty bread. have just received my second order. Very quick delivery. So far I've tried the white bread, crackers, bagels and granola - all good. Will be buying again.”
“I have been doing a low carb diet for the last 7 months, due to health reasons. I was missing having bread. I discovered Heylo a couple of months ago. Wow! Their products are delicious and help me maintain a low carb lifestyle.”
“I didn't enjoy any of the bread , the seeded one was hard and didn't toast properly and the white one had no taste at all . IAM sorry but I shall not be buying any more thank you .”
“I ordered the white bread and rolls
The rolls looked great and were lovely and soft and springy
But unfortunately just had a funny taste.
Never liked the bread at all. But the best low carb rolls I’ve had. Sorry will not be re ordering”
Thanks for your feedback. We're sorry to hear that you didn't enjoy your Heylo order as many of our other customers do. Thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Thanks, Heylo Team
“The best low carb bread I’ve tried so far. The bagels are just lush & the white bread makes for perfect poached eggs on toast. I’ll definitely be buying again!”
“I ordered for the first time and I just loved the bread! It’s so tasty! Ordered seeded and white bread and bagels. Absolutely amazing! Delivery was very speedy. I’ll be ordering again for sure.”
“After following the Keto diet since August I haven’t really eaten any bread and so it was so nice to eat something tasty & satisfying again! I’ve had the seeded loaf & the sesame bagel / next time I’ll try something else.”
“Arrived covered in mould, has a week on the best before date which is clearly wrong. Really disappointed! Will go back to buying the hi-lo sainsburys version instead as at least it’s fresh and I’d actually get to eat it!!”
Hi, We're so sorry to hear that your bread didn't arrive in top condition. Please message us at heretohelp@heylo.com with your order number and details of the items that need a refund or replacement. Kind regards, The Heylo Team
