“Great customer service!
Love your products & you’re on the best
“Carb Manager App”. This definitely shows you’re helping people on Keto & Low Carb eating. ⭐️⭐️⭐️⭐️⭐️”
“Awful, messed up my order, I ordered the bundle to try before subscription and all I received was one loaf of cinnamon bread, emailed and they sorted it out but when the rest of my order came it had been shoved into a box that was too small and was badly squashed so I couldn't do anything to make use of the bread and rolls, contacted them on social media- no response, emailed- eventually I got some kind of response saying they couldn't find my order tracking, I wasn't saying it had not been delivered! Asked them to re read my email and no response, it's been well over a week, it's a shame as the cinnamon loaf was nice but the customer service, delivery and (lack of) response were terrible. Have tried another company that does similar, so far so good.”
Hi Lucy,
We're really sorry that you've had this experience. It's not our usual standard. We aim to respond to every message within 24 hours. And we will always replace bread that doesn't arrive in top condition.
Please let us know which of your items need a further replacement due to the packing error at heretohelp@weareheylo.com
As soon as you let us know, we will raise the order for replacements (Monday - Friday). This will be sent on 24hr tracked.
Kind regards,
The Heylo Team
“Too small and too expensive,
Not really sure of the carb contents as raised sugar levels above normal without eating anything else.
Don't trust this bread and won't spend £8 on another test.”
