“Lovely piece of furniture - high quality, fast delivery. Only slight challenge was making the item as there weren't holes where the screws needed to go.”
“The furniture is excellent, easy to assemble and of significantly better quality than most plywood furniture. Both delivery companies, however, left something to be desired, as they delayed the scheduled delivery by two days.”
“parcel arrived as expected
item very nice but feels to be a little on the flimsy side when balanced on its wheels. Won,t be overloading with heavy items.”
“Our window ottoman seat is lovely. Only problem not clear left and right arms and realised I had them round the wrong way when I looked for hinge position!!😳”
“I am very pleased with the sofabed. It fits very well In my room and matches the other sofa I have in the lounge.
It's very good quality and Home Done was cheaper than any other company for the same product.
The delivery was smooth and straightforward.
Once in the room the product was easy to assemble and the sofabed was packed very well.”
“Great product. As described and look fantastic in my home. Only issue was no exact delivery date. Rung 20mins before delivery, thankfully I was in, and then items were literally dropped off and without a bye the delivery guys had gone.”
“All good in the end we didn't get to the best start but after emailing them and getting a quick response and a couple off phones my issue was resolve
I will give customer service 8 out 10 the people I spoke too were lovely and issues resolved my criticism is that you need to up date your customers on where there purchase is on the process before delivery I felt like I wasn't kept in the loop and started to question if I'd been scared I wasn't thankfully and the settee was delivered a week late but can be expected this time of year the settee is lovely and very please with the eventual outcome”
“I'm impressed with the wardrobe I bought, I had a problem with the fact that there were no assembly instructions and that there were several broken up slats of wood in the box which i presumed to be part of the building materials for the wardrobe, also had a bit of difficulty getting on the Home Done web site and when finally found the phone number and called them I found the person on the line to be very helpful, explaining that the broken pieces of wood were packer pieces and nothing to do with the build of the wardrobe which we would have known had we had the instructions. She was further helpful in asking me to send an email giving me the email address to explain my problem which I did and received an answer to within the hour explaining about the packer pieces and sending me a full illustration of the manual which I then printed off, So we are now good to go,
It is a shame that I had to waste so much time in taking photos of the broken wood to send to you and that I had to waste further time making contact, I'm 76yrs old and not computer literate so having to go online as well as make phone calls I find very time consuming and arduous all due to an error made while packing my purchase, I except mistakes can be made especially when overworked and in a rush, but once aware of the problem you handled it promptly and efficiently, so thank you
Yours sincerely
Mrs D Corby”
