Hire Space Reviews

Name: Hire Space
Address: Borough Studios, 131 Great Suffolk Street, Borough Studios131 Great Suffolk Street, London
Rating: 4.58

4.6 Rating 132 Reviews

89 %

of reviewers recommend Hire Space

4.6

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hire Space:

Hire Space is a venue-booking platform. We help people discover and book memorable, inspirational venues.

We’re primarily designed for companies; those looking to wow their clients, or to tell a compelling story about their business. But venue lovers of all shapes and sizes use us.

We’re independent. Any venue can sign up with us and be found by our users. Our best venues, offering the best service, will rise to the top.

Ultimately we make finding the perfect venue easy.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing really happened after sending a request”

Helpful Report

Hi Thomas, Thank you for taking the time to leave your feedback. I'm sorry to hear about your experience with our platform. I've looked into your enquiry from August 17th, and I can see that both venues you enquired with did respond on August 18th - one with a proposal and another explaining they couldn't accommodate your request at that time but would be in touch with updates. I also tried calling you directly to discuss this, but unfortunately, we weren't able to connect. It's possible these venue responses may have ended up in your junk or spam folder, which can sometimes happen. I'd recommend checking there first, as the responses should still be accessible. If you're unable to locate them, please don't hesitate to reach out to our support team directly at support@hirespace.com, and we'll be happy to resend the venue responses or help connect you with the venues again. We really value your business and want to ensure you have a smooth experience using Hire Space. Thank you for giving us the opportunity to clarify this situation. Best regards, Kim Meier Hire Space

“Wrote a message to a specific venue with a specific message. Got a phone call from someone at Hire Space to say I should make a request to other venues. Gave my brief (unusual or iconic locations). Got contacted by a load of standard hotel venues that had all been given my original message and were therefore confused by my request for specific rooms. I also find the email response system to be less than useful because the reply from the venue does not come with my original message so I have to go and look up what they are responding to. Won’t be using again.”

Helpful Report

“enquired about a location they promote, they could not get an answer from the location, had to chase for an update. What's the point of promoting a location if you can't even reach the owners?”

Helpful Report

“Asked many times to help follow up my enquiry with a venue but got nowhere. Very frustrating.”

Helpful Report

Hi Catherine Sorry you have felt you have not had a satisfactory experience trying to book your venue. We expect our venue community to respond within a 24 hours period and do follow up with both you and the venue if this isn't met. Looks like you did have a response from 3/4 of the venues you enquired at. If there is anything else you feel we can do to improve our service please do let us know.

“Because still I need help )))”

Helpful Report

Hi Sue Sorry to hear that you are still looking for a venue. Please do drop us a line and we can see how we can help further. Looks like all the venues that you have enquired with have responded to you, so let us know if you would like us to put you back in touch.

“I asked a question and didn't get an answer. I just got what was basically a stock answer. Useless.”

Helpful Report

Thank you for taking the time to leave a review. We’re sorry that we were unable to answer your question promptly on this occasion. We aim to respond to questions on our live chat within 3 hours so will look into why this one was missed. If you have any further feedback or still need any help please get in touch on venues@hirespace.com and I will make sure you get the assistance you need.

Hire Space is rated 4.6 based on 132 reviews