Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,161 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The courier did not take note of delivery time stated on outside of boxes ,to deliver before 2pm as we close at that time, and therefore took 3 deliveries to receive the delivery/Also the boxes were damaged and it did not appear that due care was exercised by the courier company in handling the delivery. The servise provided by Hillcroft itself was no problem ,but maybe review the courier used.”

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Posted 4 months ago

“The service is good, but I found the web site very hard to navigate, and see what the products are.”

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Posted 6 months ago

“Usually the delivery times are good but since changing courier it has got a lot worse”

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Posted 8 months ago

Hello Sue, Thank you for your feedback – I’m sorry our courier company has fallen short with regards to the time of day they are attempting delivery, we’ve raised this with them to address the issue, and please do get in touch if this problem continues. We’re very grateful for all your continued custom and trust everything else in your dealings with Hillcroft are going well 😊 Thank you Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 8 months ago

“Unfortunately we have not received our delivery as the items were not in stock, understandable, however I found this out by chasing them. It would have been good service to send an email to notify me of this.”

Helpful Report

Posted 4 years ago

Hello Alice, Thank you for your feedback. I understand and apologise for your frustration with stock situations at this testing time. Unfortunately, in this crisis, we are constantly fighting to find stock to meet spiralling demands… Regarding notification of out of stock items, our website does state when items are out of stock, and I can see that is the method used for your order. Likewise, for other ordering methods such as by phone, we do our best to advise when items will be to follow. Finally, I hope the alternative options as offered in my email were helpful and serve to ease the pressure on yourselves 😊 Thank you again for your order and I hope we can help the Surgery ongoing! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,161 reviews