Hello Pleasure Reviews

Name: Hello Pleasure
Rating: 4.11

4.1 Rating 97 Reviews

79 %

of reviewers recommend Hello Pleasure

Company Reviews

Metrics

4.1

Based on 97 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Hello Pleasure 5 star review on 13th August 2020

M Beyene

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service provided. One happy customer”

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Posted 3 years ago

“It's very good like shopping with you”

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Posted 3 years ago

“They sent me the wrong product. On sending it back I gave them two options. Send me the correct product or refund me. Their website showed that the correct product was in stock. So was expecting to get this. No. I got a refund instead. However, in keeping with their returns policy, I paid £8 to have the returned product sent by recorded delivery. I sent them a copy of the receipt, but they have not received a refund of this. So I am £8 out of pocket due to their mistake. As I write, I notice that the product is still being advertised as available and in stock. So why refund me when they could have sent the correct product? It smacks of bait-and-switch.”

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Posted 3 years ago

“Plain packaging, fast delivery, excellent product”

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Posted 3 years ago

“I ordered the Loving Joy DUA Magic Wand & Rabbit Vibrator. Was out of stock everywhere else but managed to get it here. Super fast delivery and very helpful customer service. Will 100% be ordering from here in the future.”

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Posted 3 years ago

“Really delighted with my new toy and god my partner has enjoyed using it with me too, friendly company and answered all our questions quick, 5 ***** all the way can’t wait to put our next order in thanks Gx”

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Posted 3 years ago

“Excellent product. Fast delivery. However I didn't feel the packaging was secure enough, the glue on the flap of the padded envelope had started to give way, it wouldn't have taken much more for the contents to be exposed. I'd suggest wrapping the box in a layer of plain cardboard, and securing the envelope flap with sticky tape.”

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Posted 3 years ago

“paid for 24 hour delivery didn't arrive until 4 days tracking number did not work terrible communication when they did reply would not refund me postage blamed royal mail keep well away loads of better sites out there you have been warned”

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Posted 3 years ago

“Still not received order, no tracking number and no reply from them. Think it’s a con”

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Posted 3 years ago

Good afternoon, I have checked all customer service e-mails and they have all been responded too. Please check your junk as it may have gone in there subject to your settings. Alternatively please feel free to ring our customer services number and we will be more than willing to help. Kind Regards

Posted 3 years ago

“Fast delivery and good service. They upgraded me to a superior product for no extra charge rather than having me wait for stock to come in. Would definitely use these guys again.”

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Posted 3 years ago

Thank you we are glad you are happy with the service and product received. Please don't hesitate to get in touch if there is anything else we can help with.

Posted 3 years ago

“It gave me really a great pleasure.”

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Posted 3 years ago

Thank you we are glad you are happy with the service and product received. Please don't hesitate to get in touch if there is anything else we can help with.

Posted 3 years ago

“Fast service. Completely satisfied with my product.”

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Posted 3 years ago

Thank you we are glad you are happy with the service and product received. Please don't hesitate to get in touch if there is anything else we can help with.

Posted 3 years ago

“Still not received order”

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Posted 3 years ago

Good afternoon, I am sorry you have not received your order. Please get in touch with our customer services and they will be able to assist. Kind Regards

Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

Thank you we are glad you are happy with the service and product received. Please don't hesitate to get in touch if there is anything else we can help with.

Posted 3 years ago

“Order didn't arrive, contacted them got generic reply, order still has not arrived and carnt get in touch, if you carnt fulfill order in these difficult times, then stop taking people's money, and saying that you can.”

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Posted 3 years ago

Good afternoon, I am sorry you have not received your order. We don't send any automatic / generic responses out to customers all correspondence is done individually. Please get in touch with customer services and we can get this looked into and rectified for you. Kind Regards

Posted 3 years ago

“Terrible experience, paid for 48 hour delivery and after a week nothing came so i email them and I have had no response.”

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Posted 3 years ago

Good afternoon, Royal mail 48 is a 48 hour service however with the current situation there are delays in royal mail which is beyond our control. Please contact our customer services and we will be able to rectify this for you. I have just checked and all e-mails are up to date so any response may have gone into your junk if you think we have not replied. Kind Regards

Posted 3 years ago

“Terrible experience, was told 48 hour delivery but it never came and there was no tracking number so after a week i email customer support and no response.”

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Posted 3 years ago

“Have tried contacting 5 times over the last 4 days with no reply! I’ve wasn’t given a reference number or a date when this will arrive feel like I’ve been scammed”

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Posted 3 years ago

Good afternoon, We have since e-mailed you about this review and had no response. Tracking shows your as been delivered. And you e-mailed customer services twice over a weekend to which you were replied to as soon as we got in Monday morning.

Posted 3 years ago

“My item was late but kinda expected in these times.. I contacted customer services and they replied within the 24hrs with a tracking no. etc.. The item itself I've sadly not yet tried but looks good.”

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Posted 3 years ago

Thank you for your understanding with the delayed time in transit to yourself. As I am sure you can appreciate in the current climate it is something beyond our control. I hope you are happy with your purchase. If there is anything else we can help with in the future please do not hesitate to get in touch. Kind Regards

Posted 3 years ago

“Prompt accurate service”

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Posted 3 years ago

Hello Pleasure is rated 4.1 based on 97 reviews