“I bought a wand less than.a week ago. Unfortunately it didnt work, which does happen so it was what.it was. I emailed on a saturday.and.whilst I.didnt get a reply.until Monday.i think.that was fair.enough.as it.was the.weekend and were all entitled.to.some time.off. I.thought i.hadnt had a reply.but.looked in my spam box (all adult sites.go.into.spam so before we think there has been no response like I did, just check your spam ). The customer service was amazing and received a new.one the next day (discreetly packaged) together with a complimentary.item and a discount on my next order). The customer service was fantastic and would place an order again.”
“I would just like to say a massive thank you to the staff at hello pleasure. They made it so easy for me to purchase just what I was looking. They made me feel very relaxed when talking about to . I'll definitely be using them in the future.
“Placed a large order with 48 hour delivery. Mailed after 3 days with no response, tried again at 4 days with no response (although apparently they had responded). Only received a response once I raised a paypal dispute.
Goods eventually arrived 1 week after the order was placed. The ‘plain packaging’ was a box with Lovehoney plastered across it and the goods arrived without their packaging (didn’t look like used items that were returned, could have been ex-display though). Kudos to them for for trying to resolve the situation with a discount on my next order but I don’t think I will be ordering from here again.”
“5* service and great products!! Give some toys a try, you will not be disappointed. The toys brought fun to our sex life and exciting new ways to play. My wife and I are very happy! We never want to leave the bedroom!!”