Heinnie Haynes Reviews

Name: Heinnie Haynes
Address: C Atlantic Gate, BARRY, Vale of Glamorgan
Rating: 4.95

5.0 Rating 1,942 Reviews

99 %

of reviewers recommend Heinnie Haynes

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Phone:

033 0300 0400

Email:

support@heinnie.com

Location:

C Atlantic Gate,
BARRY
Vale of Glamorgan
CF63 3RF

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Heinnie Haynes 5 star review on 4th December 2025

MR H

Heinnie Haynes 5 star review on 21st November 2025

Gary R

Heinnie Haynes 5 star review on 18th November 2025

Eamonn B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good not used them yet,”

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Posted 1 day ago

“I cannot provide a review, as I have not received the goods I ordered.”

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Posted 2 months ago

Hi Urs, We appreciate you taking the time to share your thoughts. We're very sorry to hear about the delay you’re experiencing with your order. We completely understand how frustrating it can be not to receive your goods as expected. Please rest assured that our team is here to assist you and can help resolve this issue. Feel free to reach out to us directly for any updates or support regarding your order. Looking forward to hearing from you! Best regards, Team Heinnie Haynes

Posted 1 month ago

“Good quality blade bought as replacement for the broken one for my 20 year old SOG multitool but literally 1 or 2 mm too long so once fitted would not open so require modification”

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Posted 6 months ago

“Order process, communication and product are top-notch. Unfortunately, for a German consumer, lead times and cost compromise the experiemce.”

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Posted 1 year ago

“You were great, as always. The purchase was made unfortunate by the delivery company. I made you aware and your service department sorted it really quickly.”

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Posted 1 year ago

“Good products prompt delivery. I felt a bit duped as at checkout had used my account rewards and then was not eligible for the sale discount so lost out on it. Customer service explained and did send me a new discount code credit to them BUT it didn’t really help with delivery charging / returning or cancelling delivery so I kept the order. I am sure is in line with their policies so can’t grumble. Just feels a bit unfair.”

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Posted 3 months ago

Hi Ralph, Thank you so much for taking the time to share your experience with us. We're delighted to hear you appreciated our good products and prompt delivery! We truly value your feedback regarding the rewards and discount policy, and we're sorry for any frustration it caused during your checkout process. Our aim is always to make shopping with us as enjoyable as possible, and we appreciate you acknowledging our customer service team's efforts to assist you. We understand how important it is to get the best value when shopping, and we’re here to help with any questions or concerns you might have. If you ever need assistance in the future, please don't hesitate to reach out. We’re always happy to help! Warm regards, Team Heinnie Haynes

Posted 2 months ago

“Over the past 3 weeks ive ordered a few usefull items , all of which arrived within the time slot , all thee items arrived in perfect condition . Every one of said items are as the discription dictated and are fit for purpose , The delivery driver was also very well Mannered , all in all excellent ...”

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Posted 6 months ago

“Great service as usual, but was a little disappointed as the photos on item I bought showed the latest version of what I bought, and was expecting. Whereas I got sent the original version of lesser quality .”

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Posted 3 months ago

Hi Mr, Thank you for your feedback! We're glad to hear you received great service from us. We apologize for the mix-up regarding the item version and understand how disappointing it can be to expect one thing and receive another. Your comments are valuable, and we will certainly look into this to ensure our listings accurately reflect our stock. If there’s anything else we can assist you with, please feel free to reach out. We're here to help! Best wishes, Team Heinnie Haynes

Posted 2 months ago

“Service from Heinnie Haynes was fine, but they really need to coordinate with BETTER delivery services. When you pay quite a sum extra for faster delivery, then when the delivery company sends a message stating you owe another extra $51 for delivery, and a totally different delivery date, and it arrives late and opened and damaged, and with completely ignored delivery instructions, it's kind of frustrating and maddening. HH was quick to refund the faster delivery fee, and is looking into the sloppy delivery process from DHL.”

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Posted 4 months ago

Hi Jim, Thank you for taking the time to share your experience with us. We're glad to hear that you found our service satisfactory, and we appreciate your feedback regarding the delivery process including taxes to Canada. We understand how frustrating it can be when delivery expectations aren't met, especially after paying for fast shipping. We're actively addressing the issues you've raised with our delivery partner to prevent similar experiences in the future. Your satisfaction is important to us, and we’re here to ensure your next experience is seamless. If you have any further concerns or questions, please don’t hesitate to reach out. Best wishes, Team Heinnie Haynes

Posted 2 months ago

“H/H was great as always, I received it fast and undamaged. The only reason I gave 3 stars the prices I've bought a lot of knives from H/H over the last 20 year but the last 3 year I've bought one knife a year. As the prices as gone through the roof, and if you shop around you can find them cheaper elsewhere on the net.”

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Posted 2 years ago

“One of the rivets stand proud and one of the end brass fittings is not level. Bad workmanship”

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Posted 1 year ago

“Lots of interesting inventory. Quick dispatch. Only complaint is they seem to send out a lot of returns/damaged/ex display. For the money you're paying you'd expect brand new/factory sealed items, not pre opened/ex display stock.”

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Posted 1 year ago

“Great company who i have bought items from before .... however .... i am waiting at home for the 5 th day in a row for an item i bought last week .... the delivery company DPD are totally hopeless .... H.H. gav up using Royal mail earlier this year so customers are at the mercy of private couriers who in my experience are totally unreliable”

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Posted 1 year ago

Heinnie Haynes is rated 5.0 based on 1,942 reviews