green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,494 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,494 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Lace Larvae-x 500 - only seen around 3-4 of them instead of 500 as promised, rest are buckwheat husks. Support told that they are hiding well, I did check closely and nobody except that couple ones was there - applied as in instructions - nobody came out. After the last e-mail - no response. Also, delivery was after week - where instructions say to open in one day time after sending out... Do NOT buy!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send lots out each week and receive very few complaints. It is very difficult to spot the larvae and I normally have to tip them out onto a sheet of white paper to check each delivery - it is much easier to see if the pest problem is improving as it is easier to gauge the success by the lack of pests rather than spotting the lacewings as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. I have not had an email regarding this order otherwise I would have replied directly. Kind regards Jon @ Green Gardener.

Posted 6 years ago

“Prompt delivery. Have used both treatments, however the "pesky snails are still lunching on my hostas!!”

Helpful Report

Posted 6 years ago

“I ordered 50 ladybirds and, although they advertise on their website that they do not supply harlequin ladybirds, only native British ones, I found quite a few harlequins in my order! Very disappointed. The harlequin ladybirds are invasive and harmful to the native ones. False advertising as well!”

Helpful Report

Posted 6 years ago

Thanks for the message and I can reassure you that we do only supply Adalia Bipuctata 2 spot ladybirds and not harlequin ladybirds. Harlequin ladybirds vary enormously in appearance, which can make them difficult to tell apart from our native ladybirds. Harlequins are larger than our native ladybirds and can be up to 1cm in length - if a ladybird is less than 5mm then it is NOT a harlequin. The 2 most common colourings for Harlequins are orange with 21 black spots or black with two red spots - not to be confused with the melanic form of the 2-spot ladybird, which we supply, which is black with four or six red spots! I hope this helps to put your mind at rest. Kind regards Jon @ Green Gardener

Posted 6 years ago

“This is my first order with Green Gardener. I spoke to customer service this morning about microscopic Ladybird Larvae I purchased & that I was dissapointed. The colleague of GG said the Ladybird Larvae were very small but I said they were microscopic & smaller than a pin head and that you would need a powerful microscope to see the Ladybird Larvae. I heard all about how she had brought Ladybird Larvae herself & put the larvae in several paper envelopes around her allotment & now she has ladybirds. She suggested I call back in a week. I've been completely fobbed off!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 6 years ago

“Excellent product. Delivered quickly. Have used the Waspinator for several years now and it really works!”

Helpful Report

Posted 6 years ago

“Ordered 100 Ladybird Larvae at a cost of £19.95. We are extremely disapointed because Ladybird Larvae is extremely microscopic. You would need a very powerful microscope to actually see the Ladybird Larvae. The Larvae was sent in a plastic container with a small amount of white shredded paper containing Ladybird Larvae which looked like very tiny black specks to the naked eye & certainly didn't look like 100 Larvae. I've ordered 100 earth worms online & tiger worms etc in the past for our garden from a different supplier, with which we've been pleased with so we are used to ordering garden products online. Unfortunately I am not satisfied on this occasion because the Ladybird Larvae are extremely microscopic & nothing like the pictures advertised on your web page; unless you have a very powerful microscope to hand!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 6 years ago

“I am very pleased with the excellent service from Green Gardener and have recently recommended them to my neighbour.”

Helpful Report

Posted 6 years ago

“Arrived when expected very pleased with the product”

Helpful Report

Posted 6 years ago

“Very good service, if a little slow in delivering. Excellent product. Thank you.”

Helpful Report

Posted 6 years ago

“I have no complaints about the service, with the slug nematodes arriving in good time, and in good condition. Will use this product regularly to keep slugs at bay.”

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Posted 6 years ago

“Fast delivery ladybirds were in perfect condition and went straight to work! Sorry greenfly!”

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Posted 6 years ago

“Excellent customer service. Been using their products for years because they work.”

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Posted 6 years ago

“Excellent customer service and fast efficient service”

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Posted 6 years ago

“Green Gardener Good. Products?? SB plant invigorator useless against greenfly on hibiscus in conservatory. I'm now about to order Aphidius and probably Lacewing and Ladybird larvae as well. Encarsia was good last year but whitefly have already appeared again. Lawn repair sticks v.slow to germinate but eventually came good. Patch magic much better.”

Helpful Report

Posted 6 years ago

“still awaiting rest of my order 1 month later!!!”

Helpful Report

Posted 6 years ago

Thanks for the message and at the time of your order Adult Vine Weevil Traps were not available as they are a perishable item and should not be used until the Adult Vine Weevils are active, so delivery was arranged for w/c 03/06 as this is the ideal time to position them. We do now have them available, so did you want to stick with the w/c 03/06 date already arranged or do you have active adult vine weevils now and if so there is no problem sending it sooner - please email me as well on jon@greengardener.co.uk Kind regards Jon @ Green Gardener

Posted 6 years ago

“Excellent service product easy to use Great results”

Helpful Report

Posted 6 years ago

“They arrived quickly and in good condition. Still badly infested with aphids, although the ladybirds did a good job on the rose Bush I put them on, some aphids have come back to it. I think I need 500 ladybirds for my garden! It's really bad this year. Thinking of buying a ladybird lodge to breed them!”

Helpful Report

Posted 6 years ago

“Previously bought vermiculite from green gardener, had no hesitation in ordering again. Easy to use website plus order delivered on date specified.”

Helpful Report

Posted 6 years ago

“I have now been using Nemaslug and Nemasys for many years, always with good results. My Hosta's would not be worth growing withowt Nemaslug”

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Posted 6 years ago

“There has not been time to see the results of the treatment for vine weevil and chafer bugs but I am hopeful.”

Helpful Report

Posted 6 years ago

green gardener is rated 4.7 based on 5,494 reviews