green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,658 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and my little ladybirds and lacewings made short work of the aphid problem. Recommended.”

Helpful Report

Posted 6 years ago

“I had an infestation of caterpillars on my roses, so wrote asking if ladybirds or their larvae would be best. I got a rapid response - good - recommending larvae. What I then received for my money was a small plastic box containing a lot of shredded paper and some tiny black dots. Impossible to extract them to get them onto the roses; impossible to get them or the shredded paper actually onto the affected leaves. I ended up emptying the shreds of paper over my rose bush. I now have a half-eaten rose bush adorned with shredded paper.”

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Posted 6 years ago

“my partner has ordered phytoseiulus from this company on my behalf 5 times in the last year. on 2 occassions the tubes have arrived and been empty. what the hell is going on ? it seems theres a total lack of quality control in this company, someone should be checking what they are sending out, twenty quid for a tube of wheat dust, im so angry about this and will never buy anything from this company again. oh and dont bother with emailing to complain, they dont bother to reply, you have to ring to get some sort of answer or excuse, yes you will get a refund or they send you more but you then get them 2 weeks after you first ordered.”

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Posted 6 years ago

“Thank you Green Gardener for sending 25 Ladybirds. The Ladybirds arrived today, super quick delivery & were all alive & very active. So pleased with this order that I'll order some more adult Ladybirds next week!”

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Posted 6 years ago

“Ordered Lace Larvae-x 500 - only seen around 3-4 of them instead of 500 as promised, rest are buckwheat husks. Support told that they are hiding well, I did check closely and nobody except that couple ones was there - applied as in instructions - nobody came out. After the last e-mail - no response. Also, delivery was after week - where instructions say to open in one day time after sending out... Do NOT buy!”

Helpful Report

Posted 7 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send lots out each week and receive very few complaints. It is very difficult to spot the larvae and I normally have to tip them out onto a sheet of white paper to check each delivery - it is much easier to see if the pest problem is improving as it is easier to gauge the success by the lack of pests rather than spotting the lacewings as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. I have not had an email regarding this order otherwise I would have replied directly. Kind regards Jon @ Green Gardener.

Posted 7 years ago

“Prompt delivery. Have used both treatments, however the "pesky snails are still lunching on my hostas!!”

Helpful Report

Posted 7 years ago

“I ordered 50 ladybirds and, although they advertise on their website that they do not supply harlequin ladybirds, only native British ones, I found quite a few harlequins in my order! Very disappointed. The harlequin ladybirds are invasive and harmful to the native ones. False advertising as well!”

Helpful Report

Posted 7 years ago

Thanks for the message and I can reassure you that we do only supply Adalia Bipuctata 2 spot ladybirds and not harlequin ladybirds. Harlequin ladybirds vary enormously in appearance, which can make them difficult to tell apart from our native ladybirds. Harlequins are larger than our native ladybirds and can be up to 1cm in length - if a ladybird is less than 5mm then it is NOT a harlequin. The 2 most common colourings for Harlequins are orange with 21 black spots or black with two red spots - not to be confused with the melanic form of the 2-spot ladybird, which we supply, which is black with four or six red spots! I hope this helps to put your mind at rest. Kind regards Jon @ Green Gardener

Posted 7 years ago

“This is my first order with Green Gardener. I spoke to customer service this morning about microscopic Ladybird Larvae I purchased & that I was dissapointed. The colleague of GG said the Ladybird Larvae were very small but I said they were microscopic & smaller than a pin head and that you would need a powerful microscope to see the Ladybird Larvae. I heard all about how she had brought Ladybird Larvae herself & put the larvae in several paper envelopes around her allotment & now she has ladybirds. She suggested I call back in a week. I've been completely fobbed off!”

Helpful Report

Posted 7 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 7 years ago

“Excellent product. Delivered quickly. Have used the Waspinator for several years now and it really works!”

Helpful Report

Posted 7 years ago

“Ordered 100 Ladybird Larvae at a cost of £19.95. We are extremely disapointed because Ladybird Larvae is extremely microscopic. You would need a very powerful microscope to actually see the Ladybird Larvae. The Larvae was sent in a plastic container with a small amount of white shredded paper containing Ladybird Larvae which looked like very tiny black specks to the naked eye & certainly didn't look like 100 Larvae. I've ordered 100 earth worms online & tiger worms etc in the past for our garden from a different supplier, with which we've been pleased with so we are used to ordering garden products online. Unfortunately I am not satisfied on this occasion because the Ladybird Larvae are extremely microscopic & nothing like the pictures advertised on your web page; unless you have a very powerful microscope to hand!”

Helpful Report

Posted 7 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 7 years ago

“I am very pleased with the excellent service from Green Gardener and have recently recommended them to my neighbour.”

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Posted 7 years ago

“Arrived when expected very pleased with the product”

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Posted 7 years ago

“Very good service, if a little slow in delivering. Excellent product. Thank you.”

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Posted 7 years ago

“I have no complaints about the service, with the slug nematodes arriving in good time, and in good condition. Will use this product regularly to keep slugs at bay.”

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Posted 7 years ago

“Fast delivery ladybirds were in perfect condition and went straight to work! Sorry greenfly!”

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Posted 7 years ago

“Excellent customer service. Been using their products for years because they work.”

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Posted 7 years ago

“Excellent customer service and fast efficient service”

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Posted 7 years ago

“Green Gardener Good. Products?? SB plant invigorator useless against greenfly on hibiscus in conservatory. I'm now about to order Aphidius and probably Lacewing and Ladybird larvae as well. Encarsia was good last year but whitefly have already appeared again. Lawn repair sticks v.slow to germinate but eventually came good. Patch magic much better.”

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Posted 7 years ago

“still awaiting rest of my order 1 month later!!!”

Helpful Report

Posted 7 years ago

Thanks for the message and at the time of your order Adult Vine Weevil Traps were not available as they are a perishable item and should not be used until the Adult Vine Weevils are active, so delivery was arranged for w/c 03/06 as this is the ideal time to position them. We do now have them available, so did you want to stick with the w/c 03/06 date already arranged or do you have active adult vine weevils now and if so there is no problem sending it sooner - please email me as well on jon@greengardener.co.uk Kind regards Jon @ Green Gardener

Posted 7 years ago

“Excellent service product easy to use Great results”

Helpful Report

Posted 7 years ago

green gardener is rated 4.7 based on 5,658 reviews