“Do Not Touch!!! Ordered my voucher, never came, no reply to various email. Total waste of time and money. I have spoken to my bank who have raised a 'Dispute of Payment' with them for 'None Delivery of Goods'.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry but we do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I brought two items from this website and never received the goods. I wrote to them and they were quick to respond and assured me (in writing) that they would credit back my account. A year on I am still being advised that my account would be credit....Me think this ain't gonna happen!!! Advice "AVOID AVOID AVOID".”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Do Not Buy from this company, I never received my goods I was promised a refund from go groupie but never received this, my emails were ignored so I opened a dispute through PayPal. Go groupie then replyed and said they could not refund me until I closed the dispute through PayPal, no way was I going to do that, as I would never of got my money once I closed the dispute. Beware buyers. Thanks to PayPal they got the money back for me, go paypal go PayPal”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I put an order in early October, haven't received anything yet! I e-mailed to explain and there reply was to go on the site and pay the postage, I checked my bank and had already paid the postage so have ended up paying twice and still not received the item! Starting to think its scam..., can gogroopie please respond to me about this! hannaberhane@ymail.com”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered three items on the 8th of October. None of these items have arrived. I have emailed them and not had a reply. Once I have received my goods, I will not be using this unattentive company again. I advise you to do the same.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have purchased two codes to buy goods from this website. The first code did not work and could not get goods I paid for . emailed them and got no reply. Gave them a second chance same thing again , fortunately the company supplying the goods stepped in and resolved issues with code. I will never use this site again , shocking customer service and watchdog needs to shut them down”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have made 2 purchases from this company, both have not arrived within timescales, one is now over a month late.
Customer service is very poor - at least 7 days just for them to acknowledge that they have received my mail.
Now getting refunds for as yet undelivered items. DO NOT USE THIS COMPANY”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“This is terrible site they are liers and I will never buy anything from them I paid for my order 3 months ago and still didn't received I emailed them few times but no reply!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I am never going to order off this site again I ordered a watch and charger for my phone they took money out no items received not happy best off look to who ever orders off this company”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Absolute waste of time, I ordered 3 vouchers over a month ago.
1 item did arrive, the other, no sign of delivery and no answer from e-mail's to the company or GoGroupie.
The third item, I am almost tearing my hair out over, I've e-mailed GoGroupie and the supplier repeatedly as it states out of stock, and my voucher is due to expire in 2 days.
I will never be using this company again, not sure how they sleep at night.
Think I'll have to put down to experience, as that money is clearly never coming back to me.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I have ordered many products (mainly beauty ones) and have also purchased different services like massages and I have never had any problem at all. I would recommend using this website as my experience as a user has been quite positive so far.”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
GoGroopie
“I ordered a watch that never arrived and about 2 month later still waiting. Luckily for me, it wasn't that much and I feel sorry for the people who have spent 100's. I got a email at first complaint from the company saying my item was on it's way (via the north pole I think).
In fairness to go groopie, I did get a response from them but only after I had put a dispute on with paypal. I was told I would get a response from the company that I ordered from within 7 days which never came, so I have escalated the claim, however I have not received any money back yet. Like I said to them, I have had stuff arrive from China quicker.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see that a member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“After confirmation of my order,on checking my bank statement I found that the post and package payment had been debited not once but three times,I have since e mailed customer services about this problem but as of yet I have not received a satisfactory explanation or reimbursement of the overpayment of the post and package mistake made by gogroopie.await your response”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see that a member of our customer support team has responded to your emails, please check your emails and respond to our email.
Many thanks,
GoGroopie
“I order one & half month go money been taken out of my account but no order has arrived. I complain everyday still no replay. These people are rubbish.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“This company is so unprofessional ! I've emailed them so many times and they did not respond ! I am still waiting for my order to come which takes ages ! Never buying again from gogroopie !!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“These guys are utter rubbish!
They do try every trick in the book to not refund you or fulfil their part of the contract and actually deliver the goods purchased.
I paid via PayPal, but you still need to be careful. I lodged my complaint with PayPal and emailed GoGroupie that day to let them know what I had done. GoGroupie contacted me with only a few days to go before the case would be automatically closed by PayPal promising a refund in the next 10 to 14 working days. This would have meant that once the case was closed at PayPal I wouldn't be able to re-open the case. As it was I esculated the matter as I frankly didn't believe them when they say they'd refund the funds. To date I still haven't received the refund and it's now with PayPal to deal with. Best thing you can do is just steer clear of this bunch of con-artists.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I have emailed and tweeted countless times and have been totally ignored. I paid for some mascaras and when I inputted details the p&p was more than go groopie had stated. I emailed - no response. I tried to redeem the voucher the next day and it had expired!!! A voucher that expires in 24 hours??? They have my money and I have no product. Very dishonest. AVOID at all costs.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have ordered from similar companies before, so didn't anticipate any problems when I ordered from GoGroopie - do I have any advice for anyone thinking of ordering from them .....DON'T!
I changed my mind as soon as I'd ordered. I contacted GoGroopie immediately but got no immediate response. As I'd paid through PayPal, I logged a dispute. I read the small print and therefore didn't expect a refund until the vouchers had expired. I have had 2 responses from GoGroopie - the first said they couldn't refund whilst I had a dispute lodged with PayPal (which I reluctantly! and stupidly did) and the second said I had to remove all disputes -I only had one. Needless to say, I have heard nothing since and still have no refund. I have now lodged a complaint with Trading Standards and am willing to peruse this through the small claims court if necessary.
AVOID GOGROOPIE AT ALL COSTS UNLESS YOU ARE HAPPY TO BE RIPPED OFF.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and your refunds have now been paid. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I would like a refund full stop
Taken payment for goods and still waiting three months later
Have decided to contact watchdog as there seems to be a continued issue with this company”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered a crystal poppy badge but when the payment went through it said there was an error so I tried again to find two vouchers had gone through.
Emailed twice to get the second one refunded! Still no response.
Please deal with my refund ASAP
Thanks”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
