Hello,
Please check your emails a member of our team has responded to your email.
Please allow up to 21 days for delivery from the date you redeemed your voucher.
Many thanks, GoGroopie
Hi Ann,
We're sorry to hear that you had a bad experience with us. We welcome all feedback so if you have any further suggestions, please email support @gogroopie.com. If you have a particular issue regarding an order, please email the same address, where a member of our customer support team will be on hand to help you as soon as possible.
Kind regards,
GoGroopie
“I ordered a ring on 10/8 /14. Still waiting even after sending several emails, to both parties involved. Going to try trading standards now to see if they can help. Might even try watchdog on BBC x”
“Seriously do not bother buying anything off this site. Total scam. Bought something way over 3 weeks ago and have continually tried to contact them just to be ignored. Cant understand why the site is even still up and running.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I have ordered a product and its has been almost a month now and still haven't received it, I think this online shopping business is non existence, please stay away from them.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Placed an order on 14/08/14 and still not received, sent several emails to both companies and no response. DO NOT USE THIS COMPANY IT IS A BIG SCAM!
Have now set up a complaint voa paypal luckily it was only a smal order. Disgusting service.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Bought voucher for ring but when I applied it to shopping cart it says it's expired! Emailed go groopie 5 times but still waiting for reply. I also emailed company that sells the ring but again no reply! I can't be this company is still up and running after all the bad reviews I've read. Someone needs to put a stop to their scamming”
“I have still not received my product and had been 8 weeks now ???? FUMING. DO NOT BUY FROM GOGROOPIE!!! Wished I had read reviews before buying!! They don't reply back either!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Bought voucher for weekend break, then checked trip advisor and found the hotel was dire.....all the comments were "do NOT come here. " I cancelled the voucher and asked for a refund within 24hours (permitted time is 7 days). After 4 emails and numerous attempts to use their "chat" facility, still NO response, the money has still not been recredited to my account.
Any ideas where I can report them to get my refund?”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“DO NOT USE THESE COWBOYS - I bought two smokeless BBQs in April and paid 2 x P&P, I never received the goods, because I was expecting this to be sorted out quickly, I kept waiting for replies that never came so time dragged on, I went past 180 days so PAYPAL couldn't help me get refunded. I have since found credit on my GoGroopie account to use but I am petrified of using the credit because I will have to do P&P again, they are rip offs - stick to Groupon, I've never had a problem with them. I hope something is done about GoGroopie ripping people off!”
“I too have been ripped off by go groopie and what would appear to be a company in collaboration with them. Customer service is non existent from both of them!,,,,”
“I wish I had reviewed the feedback before ordering from this awful company!! I ordered a product two months ago they took my money and so did the other company and I've not received the product! How can these companies still be functioning? Have used Groupon and received excellent service used these ones and ripped off!! I have heard nothing from their Customer Service email or the company I supposedly brought my product from!! Thinking maybe they are in collaboration with each other!!!”
“Disgusting service no replies from customer service no goods no refund .On no account deal with go groopie ,thinking of taking legal action people like this should be stopped from trading”
“I am similar to other reviewers of Go Gropie, in that they never bother to refund money owed back to you...the company who were to send the item said they no longer had stock, and I am now left without my purchase, or my money!! The supplier ASKED Go Groupie to refund me and they have not. Regardless of losing my custom I urge others to be wary of Go Groupie.”
“If I could give Go Groopie a triple minus star rating, I would! 2 months on and I'm still waiting on a refund that they promised to give me. They are terrible! I'm sick of chasing on it. The company that I try to purchase goods from through Go Groopie also owe me money back for the P&P, which I doubt I'll ever see again. If you don't want to get ripped off, then just don't buy anything from them - simples. I'm only thankful that I lost a £10 and nothing more than that (as I've read of others losing out on much more).
I think the old saying goes "if sounds too good to be true, then it probably isn't true".”
